Qdispatch logo

Qdispatch

by Q-Dispatch · Since 2010
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ActiveCloud
Quick facts
VendorQ-Dispatch
Year launched2010
StatusActive
LocationAgoura Hills, California, USA
Countries servedN/A
Languages1
Integrations1+
Free tierNO
Free trialNO
Contact salesNO

About Qdispatch

A dispatch service and CRM software designed for field service businesses, particularly in the HVAC and Solar industries.

Qdispatch is a comprehensive field service management platform primarily targeting HVAC and Solar companies. It aims to be an all-in-one solution by combining CRM functionalities with dispatch and operational tools. The software offers a wide array of features including real-time dispatching, GPS tracking of technicians, lead and canvassing management, and a built-in call center with call recording. It also includes tools for creating proposals, managing orders, and tracking production. For financial management, it integrates with QuickBooks. Pricing is structured on a per-user, per-month basis with tiered rates that decrease as the number of users increases, alongside one-time setup fees. The platform is web-based and includes a mobile app for field technicians. Support is available via email and phone, but the company does not appear to offer a free trial or a free tier.

Pros & Cons

Pros
  • Offers a comprehensive suite of features covering CRM, dispatch, and operations.
  • Specifically tailored for field service industries like HVAC and Solar.
  • Includes advanced features like GPS tracking, call recording, and canvassing management.
  • Pricing is transparently published with volume discounts for larger teams.
  • Provides a mobile app for field technicians to use on the go.
Cons
  • The website design and copy contain numerous spelling and grammatical errors, which may affect user trust.
  • No free trial or free tier is mentioned, requiring upfront financial commitment.
  • Setup fees are required for all published plans, adding to the initial cost.
  • The vendor's corporate identity is unclear, with the previous vendor URL being inaccessible.

Features

Key features

Dispatching

Provides full control over service dispatch management, allowing real-time monitoring of appointments and field activities from a single dashboard.

Lead Management

Helps locate, organize, and assign potential leads within a service area to improve marketing ROI and streamline sales efforts.

GPS Tracking and Location

Tracks the real-time position of field technicians using their mobile devices for precise location monitoring and route assessment.

Call Center Management

Organizes contact information, schedules call reminders, and automatically records and saves call histories for review.

Canvassing Management

Allows users to create and manage canvassing teams, assign them to locations, and track their results in real-time.

Reporting and Analytics

Offers tools to oversee all business operations, track growth, and build custom reports to analyze performance data.

Accounting Integration

Keeps track of billing, expenses, and finances with integration capabilities, including QuickBooks.

Proposal and Form Creation

Enables the creation of customized, professional proposals and forms to ensure all required information is captured.

Additional features

Order Tracking

Efficiently track inventory and project orders from one screen to ensure timely arrivals.

Production Management

Aims to increase daily productivity by identifying and optimizing unused time in schedules.

Internal Messaging

Facilitates communication within the company through individual or group messages.

SMS and Email Marketing

Supports sending and receiving reminders via text and composing and tracking email marketing campaigns.

Predictive Dialer Integration

Integrates with predictive dialers to automate outbound calling and increase marketing efficiency.

Time Clock with Face Recognition

Provides a mobile time clock feature with face recognition for accurate employee time tracking.

Client Membership Portal

Allows clients to schedule visits and make payments at their convenience.

Multi-Company Support

Enables connection and monitoring of marketing channels across multiple companies or branches.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Monthly plans

4 Users
USD 150/mo
flat rate · billed monthly
  • 4 User's
  • 2-Way SMS

$250 Setup Fee. Includes 2-Way SMS.

Source: vendor pricing page →
8 Users
USD 250/mo
flat rate · billed monthly
  • 8 User's
  • Tech Login Center
  • 2-Way SMS

$450 Setup Fee. Includes Tech Login Center and 2-Way SMS.

Source: vendor pricing page →
16 Users
USD 360/mo
flat rate · billed monthly
  • 16 User's
  • Tech Login Center
  • 2-Way SMS

$950 Setup Fee. Includes Tech Login Center and 2-Way SMS.

Source: vendor pricing page →
24 Users
USD 480/mo
flat rate · billed monthly
  • 24 User's
  • Tech Login Center
  • 2-Way SMS

$1250 Setup Fee. Includes Tech Login Center and 2-Way SMS.

Source: vendor pricing page →
48 Users
USD 780/mo
flat rate · billed monthly
  • 48 User's
  • Tech Login Center
  • 2-Way SMS

$1650 Setup Fee. Includes Tech Login Center and 2-Way SMS.

Source: vendor pricing page →

Countries & Languages

Countries served
1
Interface languages
1
Billing currencies

Interface languages

English

Billing currencies

🇺🇸USD

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