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Software Status:Active

About Qiscus

Qiscus is a messaging platform from Qiscus that facilitates real-time communication. It provides features such as chat management, customizable chatbots, and analytics tools so businesses can improve user engagement and monitor interactions effectively. Qiscus supports multiple messaging channels including web and mobile applications, allowing users to connect with their audience across various platforms. Additionally, it offers integration capabilities with third-party applications to improve functionality. Key capabilities: chat management customizable chatbots analytics tools multi-channel support third-party integrations Best for: businesses that need to manage customer interactions across different messaging channels.

Qiscus Details

Vendor
Qiscus
Year Launched
2013
Location
Jakarta: Sampoerna Strategic Square North Tower Lantai 25, Jl. Jenderal Sudirman No.Kav. 45, Karet Semanggi, Setiabudi, South Jakarta City, Jakarta 12930, Indonesia
Deployment
cloud
Training Options
demo, account manager, community
Countries Served
Southeast Asia (Indonesia, Singapore)
Languages
English, Indonesian
Users
Medium to large enterprises, e-commerce, customer service teams, and sales teams.
Industries Served
Retailers, Manufacturers, Food & Beverages, Government, Fashion Brands, Pharmaceuticals, Packaging, Education, and Tech sectors.
Tags
Customer Success, Qiscus

Qiscus's In-App Market Place

Does Qiscus have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

0

Mini Apps

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), IDR (Rp)

Pros & Cons

  • Seamless integration with multiple communication channels (WhatsApp, Facebook, email)
  • Easy to use with minimal training required
  • Helpful analytics and API/Bot integration
  • Multi-agent support for efficient customer service
  • Good user interface and streamlined customer care functionality
  • Initial setup can be complex
  • Analytics feature is slow and lacks supervisor performance tracking
  • Repeating bugs during high-traffic times
  • Cost is considered high, especially for advanced features
  • No reminder feature for unanswered user questions

Qiscus's Support Options

Qiscus's Alternatives