About QUO
Quo is a communication software from OpenPhone Technologies, Inc designed to consolidate calls, texts, and contacts in one AI-powered shared space. It includes features such as team alignment, fast response capabilities, and customer follow-up management so teams can handle communications efficiently, even when offline. Quo ensures that every customer interaction is captured, allowing for better management of customer relationships. The platform provides tools for organizing messages, tracking interactions, and facilitating collaboration among team members. Key capabilities: AI-powered messaging customer follow-up tracking team communication alignment contact management efficient response tools Best for: teams that need to manage customer interactions and communication effectively.
Quo, formerly known as OpenPhone, is an AI-powered business phone system designed to streamline customer communication for teams of all sizes. Combining calls, texts, and contact management into a single platform, Quo enables businesses to stay in sync, respond faster, and maintain full visibility across their customer interactions. With over 3,200 positive reviews and support for more than 90,000 businesses, Quo is trusted to simplify communication while boosting efficiency and responsiveness. The platform’s standout feature is Sona, an AI receptionist that operates 24/7 to answer calls, qualify leads, and route conversations to the right team member. Teams can also leverage shared numbers, call routing, and custom workflows to ensure every customer reaches the correct person without delay. Integration with popular CRMs such as Salesforce and HubSpot, as well as Zapier and custom APIs, keeps data synchronized across systems, reducing manual updates and improving operational efficiency. Quo’s built-in analytics and oversight tools provide real-time insights into call activity, team performance, and customer engagement, allowing managers to identify issues quickly and optimize workflows.
Pros & Cons
- +AI receptionist ensures no call or lead is missed.
- +Shared numbers and collaboration features improve team efficiency.
- +Integrates seamlessly with CRMs and workflow tools.
- +Automated tagging and summaries reduce administrative work.
- +Analytics provide actionable insights for better decision-making.
- −Some integrations may need additional setup or API knowledge.
- −Limited offline functionality; requires internet access.
Features
Key features
- AI-powered receptionist – Sona handles calls 24/7, qualifies leads, and routes conversations to the right person.
- Shared numbers – Teams can collaborate using common phone lines for better visibility and efficiency.
- Custom call routing – Create workflows by team, schedule, or priority to ensure every call reaches the right person.
- Unified messaging – Send and receive calls and texts from a single platform.
- CRM & tool integrations – Connect with Salesforce, HubSpot, Zapier, Make, and via Quo API to sync customer data.
- Analytics & oversight – Track calls, messages, and team performance in real time.
- AI call tagging & summaries – Automatic tagging, note-taking, and summaries save time and reduce administrative work.
- Scalable and intuitive interface – Easy setup and use, suitable for teams of any size.
Additional features
- AI receptionist – Handles incoming calls, qualifies leads, and routes conversations efficiently.
- Call forwarding – Automatically redirect calls to the appropriate team member.
- Shared numbers – Allows multiple team members to access and manage the same phone line.
- Custom call flows – Set up call routing by team, schedule, or priority.
- Auto-attendant – Provides automated answering and guidance for callers.
- Answering service – Ensures messages are captured when a team member is unavailable.
- AI call tagging – Automatically tags calls for easy tracking and reporting.
- AI summaries – Summarizes calls and interactions for quick reference.
- CRM integrations – Syncs with Salesforce, HubSpot, and other CRMs.
- Workflow integrations – Works with Zapier, Make, and Quo API for custom automations.
- Analytics dashboard – Monitor team performance, call trends, and engagement metrics.
- Unified inbox – Access calls, texts, and contacts in one platform.
- Team collaboration – Full visibility into customer interactions for all team members.
- 24/7 AI support – Ensures no call or lead is missed at any time.
- Multi-device access – Use Quo on desktop and mobile seamlessly.
- Predictive insights – Provides actionable recommendations for customer engagement.
- Scalable design – Suitable for small teams and large enterprises alike.
Pricing
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About QUO
Quo is a communication software from OpenPhone Technologies, Inc designed to consolidate calls, texts, and contacts in one AI-powered shared space. It includes features such as team alignment, fast response capabilities, and customer follow-up management so teams can handle communications efficiently, even when offline. Quo ensures that every customer interaction is captured, allowing for better management of customer relationships. The platform provides tools for organizing messages, tracking interactions, and facilitating collaboration among team members. Key capabilities: AI-powered messaging customer follow-up tracking team communication alignment contact management efficient response tools Best for: teams that need to manage customer interactions and communication effectively.
QUO Details
QUO's In-App Market Place
Does QUO have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£)
Pros & Cons
- AI receptionist ensures no call or lead is missed.
- Shared numbers and collaboration features improve team efficiency.
- Integrates seamlessly with CRMs and workflow tools.
- Automated tagging and summaries reduce administrative work.
- Analytics provide actionable insights for better decision-making.
- Some integrations may need additional setup or API knowledge.
- Limited offline functionality; requires internet access.
QUO's Support Options
Documentation
https://www.quo.com/docsQUO's Alternatives
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