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QX MailerDesk

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Software Status:Active

About QX MailerDesk

QX MailerDesk is an email management software from QX Global Group that provides a centralized system for managing incoming support emails. It includes features such as automatic ticket assignment, query tracking, and report generation so users can efficiently handle customer and vendor inquiries. This platform helps organizations simplify their email management processes by implementing automation and tracking the resolution of queries in real-time. Users can customize reports to suit their specific needs and improve workflow. Key capabilities: automatic ticket assignment query tracking report generation process automation user-friendly interface Best for: customer support teams that need to manage and resolve queries effectively.

QX MailerDesk Details

Vendor
QX Global Group
Year Launched
2003
Location
Castle Chambers, Off Mill Bridge, Skipton, North Yorkshire BD23 1NJ, UK,
Deployment
cloud
Training Options
Countries Served
All Countries
Languages
English
Users
SMBs, enterprises
Industries Served
Accounting & Audit Firms, Property Management, Recruitment, Manufacturing, CPG & Retail, Hospitality, Public Sector, Utilities & Energy
Tags
Email Management, QX MailerDesk

QX MailerDesk's In-App Market Place

Does QX MailerDesk have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), GBP (£), EUR (€), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), NZD (NZ$), KRW (₩), SGD (S$), HKD (HK$), NOK (kr), MXN ($), INR (₹).

Pros & Cons

  • Improves team efficiency by centralizing email query management.
  • Reduces ticket backlog and turnaround time (TAT).
  • Automates repetitive tasks, saving time and resources.
  • Prevents agent collision for smoother workflow.
  • Enables SLA configuration for better process transparency.
  • Limited information on pricing plans.
  • No in-app marketplace for add-ons.
  • Lacks built-in mini apps or smaller features.
  • Integrations with other tools are not specified.
  • Training resources and documentation details are unclear.

QX MailerDesk's Support Options

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