About QX MailerDesk
QX MailerDesk is an email management software from QX Global Group that provides a centralized system for managing incoming support emails. It includes features such as automatic ticket assignment, query tracking, and report generation so users can efficiently handle customer and vendor inquiries. This platform helps organizations simplify their email management processes by implementing automation and tracking the resolution of queries in real-time. Users can customize reports to suit their specific needs and improve workflow. Key capabilities: automatic ticket assignment query tracking report generation process automation user-friendly interface Best for: customer support teams that need to manage and resolve queries effectively.
QX MailerDesk is a robust and intuitive email management software designed to streamline email communications for businesses of various sizes, from self-employed individuals to mid-sized businesses. Its primary function is to serve as a centralized hub for all incoming email queries, automatically converting them into trackable tickets to ensure no request goes unnoticed. The system offers a comprehensive suite of tools, including intelligent, rule-based routing that instantly assigns queries to the correct team members, preventing collision and ensuring accountability. This automation extends to auto-acknowledgments and status triggers, which provide clients with instant updates and keep them informed of their query's progress, significantly reducing the turnaround time (TAT) for resolutions. The platform is designed for user convenience, featuring one-click actions, internal notes for team collaboration without cluttering client replies, and customizable workflows. This functionality not only boosts team productivity but also directly contributes to higher customer satisfaction by ensuring rapid, efficient, and consistent query resolution. The software's performance and reliability are underscored by its development under QX Global Group, a company holding ISO 9001 and ISO 27001 certifications.
Pros & Cons
- +Improves team efficiency by centralizing email query management.
- +Reduces ticket backlog and turnaround time (TAT).
- +Automates repetitive tasks, saving time and resources.
- +Prevents agent collision for smoother workflow.
- +Enables SLA configuration for better process transparency.
- −Limited information on pricing plans.
- −No in-app marketplace for add-ons.
- −Lacks built-in mini apps or smaller features.
- −Integrations with other tools are not specified.
- −Training resources and documentation details are unclear.
Features
Key features
- Query Management
- Automatically assigns ticket numbers to customer and vendor queries, centralizing access.
- SLA Configuration
- Customizes folders and SLA configurations at email and folder levels.
- Automated Responses
- Utilizes email templates to respond to email tickets, reducing TAT for query resolution.
- Improved SLAs & Reduced TATs
- Defines business operation hours and holidays, excluding non-operation hours for accurate SLA & TAT calculations.
- Avoid Agent Collision
- Prevents two users from working on the same ticket simultaneously.
- Custom Reports
- Generates highly customized and insightful reports using live data.
- GDPR Compliance
- Ensures end-to-end, secure email query management system.
- Smart Rules
- Automates the process of moving tickets to specific folders and assigning users based on defined rules.
- Ticket Reminders
- Identifies tickets to be worked upon later by setting reminders or snoozing tickets.
- Controlled Access
- Creates a role-based system that locks system access as per unique requirements.
Additional features
- Bulk Email Management
- Manage bulk incoming email queries from different emails or domains seamlessly.
- Automated Ticket Assignment
- Automate the process of assigning email tickets to the right users.
- Centralized Storage
- Store and access all email queries from a centralized location.
- Time & Resource Saving
- Save time and resources while reducing TAT through automation.
- Process Insights
- Gain actionable insights and improve company processes using the system.
- SLA & Folder Configuration
- Configure SLAs and folders to improve process transparency.
- Email Templates
- Use automated responses to reduce turnaround time for queries.
- Agent Collision Prevention
- Avoid agent collision to prevent confusion in ticket handling.
- Custom Report Building
- Build customized reports using real-time data.
- GDPR-Compliant Management
- Implement GDPR-compliant secure email query management.
- Smart Ticket Rules
- Apply smart rules to move tickets and assign users automatically.
- Ticket Snooze & Reminders
- Set ticket reminders or snooze tickets for later attention.
- Role-Based Access
- Create controlled, role-based access for users based on organization needs.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About QX MailerDesk
QX MailerDesk is an email management software from QX Global Group that provides a centralized system for managing incoming support emails. It includes features such as automatic ticket assignment, query tracking, and report generation so users can efficiently handle customer and vendor inquiries. This platform helps organizations simplify their email management processes by implementing automation and tracking the resolution of queries in real-time. Users can customize reports to suit their specific needs and improve workflow. Key capabilities: automatic ticket assignment query tracking report generation process automation user-friendly interface Best for: customer support teams that need to manage and resolve queries effectively.
QX MailerDesk Details
QX MailerDesk's In-App Market Place
Does QX MailerDesk have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), GBP (£), EUR (€), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), NZD (NZ$), KRW (₩), SGD (S$), HKD (HK$), NOK (kr), MXN ($), INR (₹).
Pros & Cons
- Improves team efficiency by centralizing email query management.
- Reduces ticket backlog and turnaround time (TAT).
- Automates repetitive tasks, saving time and resources.
- Prevents agent collision for smoother workflow.
- Enables SLA configuration for better process transparency.
- Limited information on pricing plans.
- No in-app marketplace for add-ons.
- Lacks built-in mini apps or smaller features.
- Integrations with other tools are not specified.
- Training resources and documentation details are unclear.
QX MailerDesk's Support Options
Email Address
support@qxsystems.comContact
+44 208 146 0808QX MailerDesk's Alternatives
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