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RedHorse CRM

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Software Status:Active

About RedHorse CRM

RedHorse CRM is a customer relationship management software from RedHorse Systems that supports businesses in managing their client interactions and data. It provides contact management, sales tracking, and customer support features so businesses can effectively oversee their customer relationships. This platform allows users to customize workflows and automate repetitive tasks, improving efficiency in daily operations. Additionally, it offers reporting capabilities to analyze sales performance and customer engagement. Key capabilities: contact management sales tracking customer support reporting workflow automation Best for: small to medium-sized businesses that need a comprehensive solution for managing customer relationships and sales processes.

RedHorse CRM Details

Vendor
RedHorse Systems
Year Launched
2015
Location
Wilmington, Delaware
Deployment
cloud
Training Options
documentation, demo
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Chinese (Simplified), Japanese, Korean, Russian, Dutch
Users
Sales Representatives, Customer Service Agents, Marketing Coordinators, IT Managers, Business Owners, Operations Managers, Administrative Assistants, Account Managers, Technical Support Specialists, Executives
Industries Served
Information Technology, Professional Services, Manufacturing, Real Estate, Financial Services, Legal Services, Healthcare, Construction, Wholesale and Distribution, Consulting
Tags
CRM, Sales Tracking, RedHorse

RedHorse CRM's In-App Market Place

Does RedHorse CRM have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

Usd ($), Eur (€), Gbp (£), Aud (A$), Cad (C$), Jpy (¥), Cny (¥), Rub (₽), Inr (₹), Brl (R$), Try (₺), Mxn (Mex$), Sgd (S$), Hkd (Hk$), Chf (Chf), Zar (R), Sek (Kr), Nzd (Nz$)

Pros & Cons

  • Comprehensive Business Management: Goes beyond CRM to include marketing, servicing, and accounting integrations.
  • Strong Customer Service Ticketing: Enables issue tracking, interaction logging, and QuickBooks invoicing.
  • Familiar UI: Resembles Microsoft Office, aiding navigation for users accustomed to similar interfaces.
  • Customizable Workflow & Email Integration: Allows task organization and email tracking by contact.
  • Notable Features for SMBs: Offers all key business modules in one platform.
  • Persistent IT Issues: Users report being frequently logged out and experiencing email errors.
  • Limited Customer Support: Home office offers minimal assistance, pushing users toward third-party resellers.
  • Outdated User Interface: Some users feel its design is stuck in the early 2000s, lagging behind modern CRM solutions.
  • Lack of Market Presence: Despite its capabilities, the platform remains relatively unknown.
  • Customization Constraints: Some functions lack the flexibility needed to tailor solutions to specific business needs.

RedHorse CRM's Support Options

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