Reelo logo

Reelo

by Reelo Technologies · Since 2021
No reviews yet
ActiveAvailable globallyCloudFree tier
Quick facts
VendorReelo Technologies
Year launched2021
StatusActive
LocationIndia, IN
Countries servedGlobal
Languages10
Integrations25+
Free tierYES
Free trialYES
Contact salesN/A

About Reelo

Reelo is a customer loyalty and marketing platform from Reelo Technologies that helps restaurants increase customer retention. It includes features such as building a loyal customer community, reducing customer acquisition costs through referrals, and rewarding loyal customers instead of providing universal discounts. Additionally, it supports personalized customer engagement and establishes a strong review loop with real-time feedback alerts. These functionalities help restaurateurs create long-lasting relationships with their customers while maintaining profitability. With over 28,000 restaurants using Reelo, it provides a proven solution for managing customer loyalty. Key capabilities: community building referral management loyalty rewards personalized communication feedback management Best for: restaurant owners that need to improve customer retention and engagement.

Reelo is an all-in-one customer engagement platform specifically tailored for the hospitality and restaurant industry. Its primary goal is to help businesses increase revenue by fostering customer loyalty through personalized marketing, automated campaigns, and data-driven insights. The platform features an intuitive and easy-to-use dashboard that allows users to quickly set up campaigns, manage customer profiles, and analyze performance metrics. With over 5000+ templates for SMS, email, and WhatsApp marketing, Reelo streamlines communication efforts, enabling restaurants to stay top-of-mind with their customers effortlessly. The software provides extensive integration capabilities, including seamless connection with billing and POS systems, making customer data capture automatic and efficient. It supports multiple hardware setups with no special equipment required, ensuring compatibility across different restaurant environments. Reelo’s core functionalities encompass customer insights, loyalty program management, review automation, feedback collection, and referral marketing—all designed to help restaurateurs make smarter, timely decisions and enhance customer retention. These features work together to increase spending per customer and promote repeat business without costly discounts.

Pros & Cons

Pros
  • Dedicated relationship manager for onboarding
  • Smooth activation of all features
  • Positive overall experience
Cons
  • Minor issue with clarity due to hidden or incomplete content
  • Limited detail on specific feature performance

Features

Key features

Ultimate CRM – Build detailed customer profiles based on visit history, behavior, and preferences to target marketing more effectively.
Loyalty Program – Reward returning customers with points, discounts, or offers to foster loyalty without discounting everyone.
Campaigns – Create targeted SMS, email, and WhatsApp campaigns using ready templates for quick execution.
Automated Marketing – Set automated sequences to engage customers automatically based on their behavior and preferences.
WhatsApp Marketing – Reach customers directly via WhatsApp with personalized offers and campaigns.
Smart QR Codes – Use dynamic QR codes for contactless menus, feedback, and contactless payments.
Online Reviews & Feedback – Collect and monitor reviews in real-time to improve customer experience and reputation.

Additional features

Customer Insights – Gain data-driven insights into customer preferences and behaviors.
Business Insights – Analyze sales and campaign performance metrics.
Referral Marketing – Encourage loyal customers to bring new diners through referral programs.
Feedback Management – Capture real-time feedback to address issues proactively.
Online Review Management – Improve online reputation with review generation tools.
POS Integration API – Connect easily with existing billing and POS systems.
Send Campaigns via SMS/Email – Instant reach to target customers.
Branded Loyalty Program – Customizable loyalty rewards branded with your restaurant.
QR Code Generator – Contactless menus, feedback, and promotions.
Customer Feedback Collection – Gather valuable insights on guest experiences.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Monthly plans

Growth Yearly
INR 2,500/mo
billed monthly

Countries & Languages

Global
Countries served
10
Interface languages
1
Billing currencies

Interface languages

ArabicChineseEnglishFrenchGermanItalianJapanesePortugueseRussianSpanish

Billing currencies

🇮🇳INR

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