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About ReFrame Engage

ReFrame Engage is a customer engagement and scheduling platform that combines booking with multi-channel communication. It provides a scheduling studio for appointments, a CRM-lite contact view, and tools for text messaging, email, video calls, and document sharing. Teams can configure branding and templates, connect Outlook or Gmail, and use dashboards for activity tracking. The platform emphasizes a single place to manage customer conversations and bookings. Key capabilities: Appointment scheduling with shareable availability links Multi-channel messaging and video call support CRM-lite contact management Branded templates and configuration tools Analytics dashboards for engagement Best for: Service teams that want scheduling and communication together.

ReFrame Engage Details

Vendor
WSD Digital
Year Launched
2019
Location
Hartford, Connecticut
Deployment
cloud
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English
Users
Serving Government, Education, Healthcare, Financial, and Commercial organizations
Industries Served
customer service, retail, healthcare, and finance
Tags
Customer engagement, CRM, communication, collaboration, SaaS

ReFrame Engage's In-App Market Place

Does ReFrame Engage have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

Not specified

Pros & Cons

  • Comprehensive Communication Tools: Offers multiple channels for customer interaction.
  • User-Friendly Interface: Easy to navigate and use.
  • Scalable: Suitable for businesses of all sizes.
  • Customizable: Personalize templates and communication settings.
  • Analytics: Provides valuable insights into customer engagement.
  • Limited Language Support: Currently only available in English.
  • No In-App Marketplace: Lacks an in-app marketplace for additional features.
  • Pricing: Higher-tier plans can be expensive for small businesses.
  • Integration Limitations: Limited number of integrations.
  • Learning Curve: May require some time to fully utilize all features.

ReFrame Engage's Support Options

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