ReFrame Engage logo

ReFrame Engage

by WSD Digital · Since 2019
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ActiveAvailable globallyCloud
Quick facts
VendorWSD Digital
Year launched2019
StatusActive
LocationHartford, Connecticut
Countries servedGlobal
Languages1
Integrations
Free tier
Free trial
Contact salesYES

About ReFrame Engage

ReFrame Engage is a customer engagement and scheduling platform that combines booking with multi-channel communication. It provides a scheduling studio for appointments, a CRM-lite contact view, and tools for text messaging, email, video calls, and document sharing. Teams can configure branding and templates, connect Outlook or Gmail, and use dashboards for activity tracking. The platform emphasizes a single place to manage customer conversations and bookings. Key capabilities: Appointment scheduling with shareable availability links Multi-channel messaging and video call support CRM-lite contact management Branded templates and configuration tools Analytics dashboards for engagement Best for: Service teams that want scheduling and communication together.

ReFrame Engage by WSD Digital is a comprehensive software solution designed to streamline appointment scheduling, calendar management, customer communication, and customer engagement within a unified platform. One of its standout features is its cloud communication capabilities, allowing users to easily engage with customers through various channels like VoIP and messaging services. The user interface of ReFrame Engage is intuitive and user-friendly, with a clean design that enhances usability. The software incorporates unique design elements that make navigation seamless and efficient, ultimately improving the overall user experience. What sets ReFrame Engage apart from its competitors is its robust set of core functionalities. The software offers innovative features like customer success management and customer communications management, ensuring that businesses can effectively engage with their customers and provide a high-quality customer experience. In terms of performance, ReFrame Engage excels in speed, efficiency, and reliability, even when managing large datasets or complex operations. Users can rely on the software to deliver consistent performance and ensure that all customer interactions are handled smoothly.

Pros & Cons

What users like
  • +Comprehensive Communication Tools: Offers multiple channels for customer interaction.
  • +User-Friendly Interface: Easy to navigate and use.
  • +Scalable: Suitable for businesses of all sizes.
  • +Customizable: Personalize templates and communication settings.
  • +Analytics: Provides valuable insights into customer engagement.
What users flag
  • Limited Language Support: Currently only available in English.
  • No In-App Marketplace: Lacks an in-app marketplace for additional features.
  • Pricing: Higher-tier plans can be expensive for small businesses.
  • Integration Limitations: Limited number of integrations.
  • Learning Curve: May require some time to fully utilize all features.

Features

Key features

Advanced Appointment Scheduling Studio
Configures and accepts appointments of any kind.
Multi-Modal Communication
Includes text messaging, internet calling, video conferencing, broadcast messaging, email, notes, and document upload.
CRM-Lite
Manages customer relationships.
Analytics & Reporting
Provides insights into customer engagement.
Dashboard & Configuration
Offers customization and oversight.

Additional features

Engagement Bookings
Personalized link to share availability.
Advanced Calendar
For scheduling and management.
CRM
Basic customer relationship management.
Configuration
Custom email templates and branding.
Outlook & Gmail Integration
Connects with popular email platforms.
Dashboard
Provides an overview.
Third-party Video Call Integration
Supports external video conferencing tools.
19 appointments per month

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
1
Interface languages
1
Billing currencies

Interface languages

English

Billing currencies

NOT

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