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Repair Pilot

by Repair Pilot · Since 2019
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ActiveAvailable globallyCloud
Quick facts
VendorRepair Pilot
Year launched2019
StatusActive
LocationMiddlesbrough, United Kingdom
Countries servedGlobal
Languages11
Integrations6+
Free tier
Free trialYES
Contact sales

About Repair Pilot

Repair Pilot is a repair management software from Repair Pilot that supports automotive repair shops. It provides features such as job scheduling, inventory management, and customer communication so that repair operations can be organized and efficient. The software allows users to track repair progress, manage parts and supplies, and communicate directly with customers regarding their vehicle status. With Repair Pilot, shops can maintain a clear view of their workflow and ensure timely updates for clients. Key capabilities: job scheduling inventory management customer communication reporting and analytics invoicing Best for: automotive repair professionals that need to manage repair workflows and client interactions effectively.

Repair Pilot is a cloud-based repair management software designed to enhance the efficiency of various repair businesses, particularly jewelry stores. By offering a comprehensive platform that manages repairs, customers, and inventory, Repair Pilot ensures that jewelry businesses can handle intricate repair processes with precision while improving customer communication. The software caters to the unique needs of jewelry stores, where detailed tracking, customer trust, and accurate inventory management are paramount. With its ability to log every step of a repair, from initial inspection to final polishing, Repair Pilot provides a structured and organized approach that benefits both jewelers and their customers. One of the most notable aspects of Repair Pilot is its user-friendly interface. Designed with a modern and intuitive layout, the software allows users to navigate between repair tickets, customer records, and inventory lists with ease. For jewelry stores that handle high volumes of repair requests, having a streamlined system is crucial. The clean interface ensures that staff members, whether experienced or new to the platform, can quickly adapt without extensive training.

Pros & Cons

What users like
  • +Streamlined workflow for managing repairs
  • +Inventory management capabilities for tracking parts and supplies
  • +Easy Sign-Up: The process of signing up is straightforward and simple.
What users flag
  • Lack of Intuitiveness: The software is not intuitive and user-friendly.
  • Account Management Issues: There is no option to cancel the account.
  • Poor Support: There is no response from the support team.

Features

Key features

Versatile Repair Management
Supports a wide range of repair businesses, streamlines repair processes and workflows.
Customer Experience Enhancement
SMS and email receipts, automatic repair progress updates, 24/7 online tracking for customers.
Revenue Growth Tools
Automated service and license renewal reminders, focuses on increasing repeat customer business.
Admin Time Reduction
Integration with QuickBooks (Xero and Sage integration planned), automatic syncing of customers, inventory, and invoices.
Real-Time Reporting
Accessible reporting on business performance, mobile accessibility (phone, tablet).
Partner Integrations
Integration with a range of software providers.

Additional features

Repair Management
Job management system, workflow customization for various repair types, repair tracking, Manufacturer RMA Management.
Customer Relationship Management (CRM)
Customer database management, customer communication tracking, customer portals for repair tracking.
Customer Communication
SMS receipts, email receipts, automated SMS updates, automated email updates.
Financial Management
Invoice management, QuickBooks integration (Xero and Sage planned), automatic syncing of financial data.
Inventory Management
Inventory tracking, automatic inventory syncing with accounting software.
Reporting and Analytics
Real-time reporting, business performance tracking.
Accessibility
Cloud-based access, mobile access (phone, tablet).
Automation
Automated service reminders, automated license renewal reminders.
Partner Integrations
Integration with various software providers.
Customer Support
Book a demo with an expert, help and support resources.
Trial and Onboarding
14-day free trial.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Monthly plans

Repair Pilot

GBP 19.99

Countries & Languages

Global
Countries served
11
Interface languages
1
Billing currencies

Interface languages

EnglishFrenchSpanishGermanItalianDutchPortugueseChineseJapaneseRussianTurkish.

Billing currencies

🇬🇧GBP

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