About Respond.io
Respond.io is an AI-powered customer conversation management software that helps B2C businesses scale customer interactions. It unifies channels like WhatsApp, TikTok, Instagram, and Facebook into a single team inbox, and uses AI agents to automate lead qualification, support, and sales.
Respond.io Details
Vendor
Respond.io
Year Launched
2017
Location
Kuala Lumpur, Malaysia
Deployment
cloud, ios, android, web browser
Training Options
live online
Countries Served
All countries
Languages
English, Spanish, Arabic, Chinese (Simplified), Chinese (Traditional), French, German, Bahasa Indonesia, Italian, Portuguese, Russian, Thai, Vietnamese
Users
B2C Businesses, Sales Teams, Marketing Teams, Customer Support Teams, Retail Businesses, Educational Institutions, Healthcare Providers, Automotive Dealerships
Industries Served
Retail, Education, Healthcare, Professional Services, Automotive, Travel
Tags
customer-communication, conversational-marketing, help-desk, lead-generation
Respond.io's In-App Market Place
Does Respond.io have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
USD
Pros & Cons
- Unifies a wide range of popular messaging channels, including WhatsApp, Instagram, and Facebook, into a single inbox.
- Features AI-powered agents and a visual workflow builder to automate customer interactions and internal processes.
- Offers native mobile apps for both iOS and Android, allowing teams to manage conversations remotely.
- Provides a 7-day free trial that does not require a credit card to get started.
- Supports sending bulk messages and marketing campaigns to segmented audiences.
- Pricing for the Enterprise plan is not publicly available and requires contacting the sales team.
- The platform does not offer a permanently free tier for small teams or low-volume users.
- Pricing is based on the number of monthly active contacts, which could lead to variable costs for some businesses.