About Retently
Retently is a feedback management software from Retently that helps businesses collect and analyze customer feedback. It provides survey distribution, real-time feedback analysis, and reporting tools so companies can improve customer satisfaction. Users can customize surveys and gain insights into customer sentiment, making data-driven decisions easier. Retently supports various feedback channels, including email, website pop-ups, and SMS, allowing businesses to reach customers where they are. Key capabilities: survey customization real-time feedback analysis multi-channel distribution reporting tools customer sentiment insights Best for: businesses seeking to gather and analyze customer feedback for improved service and satisfaction.
Retently by Retently is a customer loyalty software solution designed to help businesses measure, manage, and improve customer satisfaction and retention through Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) surveys. Its primary goal is to provide actionable insights into customer sentiment, empowering businesses to make data-driven decisions that enhance customer experience and foster loyalty. With customizable survey templates, real-time analytics, automation workflows, and comprehensive segmentation capabilities, Retently enables companies to stay ahead of customer needs and proactively address pain points before they lead to churn. The user interface of Retently is streamlined and easy to navigate, reflecting a focus on usability and clarity. The dashboard offers a clean overview of key metrics and recent survey activity, allowing users to monitor campaign performance at a glance. Navigational elements are logically organized, and users can quickly access survey creation tools, audience segments, integrations, and analytics. One particularly helpful design feature is the dynamic preview, which allows users to see exactly how their surveys will appear to recipients on different devices.
Pros & Cons
- +Ease of Use: Generally reported as simple to set up and understand.
- +Effective for NPS: Specifically highlighted as a great tool for collecting NPS feedback.
- +Good Customer Support: Praised for promptness, willingness to help, and proactivity.
- +Valuable Feedback Collection: Enables businesses to understand customer sentiment and identify areas for improvement.
- +Integration Capabilities: Integrates with various other business tools.
- +Multi-Channel Data Collection & Distribution: Supports reaching customers through multiple channels.
- +Customer Segmentation: Allows for segmenting customers for targeted surveys.
- +Negative Feedback Management: Tools to handle and address negative feedback.
- +Text Analysis: Helps in analyzing open-ended survey responses.
- −Limited Functionality (for some): One user noted missing functionality, particularly with in-app surveys.
- −Campaign Limits in Basic Plan: The basic plan has a limited number of survey campaigns.
- −Reporting UX Could Be Slicker: One user suggested the reporting tools could have a better user experience.
- −Potential Issues with Trial Account Handling (isolated case): One negative review mentioned issues with how the free trial usage was handled by the company.
- −Lack of Native SMS Reviews (at the time of a review): One user wished for built-in SMS review functionality.
Features
Key features
- NPS, CSAT, and CES Surveys
- Supports the collection of these key customer feedback metrics.
- Actionable Insights
- Focuses on turning feedback into decisions that drive growth.
- Smart Surveys
- Allows scheduling personalized surveys at crucial customer journey touchpoints.
- Omnichannel Reach
- Enables survey distribution via email, SMS, and in-app.
- CX Analytics
- Provides dashboards and custom reports to identify trends and insights.
- Flexible Workflows
- Automates feedback routing and responses based on sentiment and type.
- Journey Mapping
- Tracks customer satisfaction across the entire customer journey.
- Feedback Loop Automation
- Automates follow-ups and team notifications based on feedback.
- Easy Integration
- Connects with popular platforms like Shopify, Gorgias, and Slack.
- Real-Time Insights
- Monitors customer sentiment as feedback comes in.
Additional features
- NPS Surveys
- Specifically designed for Net Promoter Score collection.
- CSAT Surveys
- For measuring Customer Satisfaction.
- CES Surveys
- To gauge Customer Effort Score.
- Smart Survey Scheduling
- Trigger surveys based on events like purchase completion and support interactions.
- Email Surveys
- Distribution via email.
- SMS Surveys
- Reaching customers through text messages.
- In-App Surveys
- Engaging users directly within the application.
- CX Dashboards
- Visual representation of customer feedback data.
- Custom Reports
- Ability to create tailored reports for deeper analysis.
- Trend Identification
- Tools to spot patterns in customer feedback.
- Insight Discovery
- Features to uncover meaningful information from feedback.
- Automated Feedback Routing
- Directing feedback to the relevant teams.
- Automated Responses
- Setting up automatic replies based on customer sentiment.
- Sentiment Analysis
- Identifying the emotional tone of customer feedback.
- Feedback Type Categorization
- Organizing feedback based on the topic or issue.
- Customer Journey Tracking
- Monitoring satisfaction at each stage of the customer experience.
- Automated Follow-ups
- Triggering actions based on specific feedback.
- Team Notifications
- Alerting relevant teams to customer feedback.
- Shopify Integration
- For post-purchase surveys and more.
- Gorgias Integration
- For CSAT surveys within the support platform.
- Slack Integration
- For real-time notifications and collaboration.
- Zendesk Integration
- For CSAT surveys within the support platform.
- Zapier Integration
- To connect with thousands of other apps.
- Real-Time Sentiment Monitoring
- Immediate visibility into customer feelings.
- Issue Identification
- Quickly pinpointing problems as they arise.
- API
- For custom integrations and extending functionality (mentioned in the navigation but not detailed in the main text).
- Knowledge Base
- Providing resources and guides (mentioned in the navigation but not detailed in the main text).
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Retently
Retently is a feedback management software from Retently that helps businesses collect and analyze customer feedback. It provides survey distribution, real-time feedback analysis, and reporting tools so companies can improve customer satisfaction. Users can customize surveys and gain insights into customer sentiment, making data-driven decisions easier. Retently supports various feedback channels, including email, website pop-ups, and SMS, allowing businesses to reach customers where they are. Key capabilities: survey customization real-time feedback analysis multi-channel distribution reporting tools customer sentiment insights Best for: businesses seeking to gather and analyze customer feedback for improved service and satisfaction.
Retently Details
Retently's In-App Market Place
Does Retently have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
Usd ($), Eur (€), Gbp (£), Jpy (¥), Aud ($), Cad ($), Chf (chf), Cny (¥), Sek (kr).
Pros & Cons
- Ease of Use: Generally reported as simple to set up and understand.
- Effective for NPS: Specifically highlighted as a great tool for collecting NPS feedback.
- Good Customer Support: Praised for promptness, willingness to help, and proactivity.
- Valuable Feedback Collection: Enables businesses to understand customer sentiment and identify areas for improvement.
- Integration Capabilities: Integrates with various other business tools.
- Multi-Channel Data Collection & Distribution: Supports reaching customers through multiple channels.
- Customer Segmentation: Allows for segmenting customers for targeted surveys.
- Negative Feedback Management: Tools to handle and address negative feedback.
- Text Analysis: Helps in analyzing open-ended survey responses.
- Limited Functionality (for some): One user noted missing functionality, particularly with in-app surveys.
- Campaign Limits in Basic Plan: The basic plan has a limited number of survey campaigns.
- Reporting UX Could Be Slicker: One user suggested the reporting tools could have a better user experience.
- Potential Issues with Trial Account Handling (isolated case): One negative review mentioned issues with how the free trial usage was handled by the company.
- Lack of Native SMS Reviews (at the time of a review): One user wished for built-in SMS review functionality.
Retently's Support Options
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