About Retently
Retently is a feedback management software from Retently that helps businesses collect and analyze customer feedback. It provides survey distribution, real-time feedback analysis, and reporting tools so companies can improve customer satisfaction. Users can customize surveys and gain insights into customer sentiment, making data-driven decisions easier. Retently supports various feedback channels, including email, website pop-ups, and SMS, allowing businesses to reach customers where they are. Key capabilities: survey customization real-time feedback analysis multi-channel distribution reporting tools customer sentiment insights Best for: businesses seeking to gather and analyze customer feedback for improved service and satisfaction.
Retently Details
Retently's In-App Market Place
Does Retently have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
Usd ($), Eur (€), Gbp (£), Jpy (¥), Aud ($), Cad ($), Chf (chf), Cny (¥), Sek (kr).
Pros & Cons
- Ease of Use: Generally reported as simple to set up and understand.
- Effective for NPS: Specifically highlighted as a great tool for collecting NPS feedback.
- Good Customer Support: Praised for promptness, willingness to help, and proactivity.
- Valuable Feedback Collection: Enables businesses to understand customer sentiment and identify areas for improvement.
- Integration Capabilities: Integrates with various other business tools.
- Multi-Channel Data Collection & Distribution: Supports reaching customers through multiple channels.
- Customer Segmentation: Allows for segmenting customers for targeted surveys.
- Negative Feedback Management: Tools to handle and address negative feedback.
- Text Analysis: Helps in analyzing open-ended survey responses.
- Limited Functionality (for some): One user noted missing functionality, particularly with in-app surveys.
- Campaign Limits in Basic Plan: The basic plan has a limited number of survey campaigns.
- Reporting UX Could Be Slicker: One user suggested the reporting tools could have a better user experience.
- Potential Issues with Trial Account Handling (isolated case): One negative review mentioned issues with how the free trial usage was handled by the company.
- Lack of Native SMS Reviews (at the time of a review): One user wished for built-in SMS review functionality.