Retriever Social Media Management logo

Retriever Social Media Management

by Retriever · Since 1999
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Quick facts
VendorRetriever
Year launched1999
StatusActive
LocationRetriever Sverige AB Karlavägen 31 114 31 Stockholm
Countries servedN/A
Languages1
IntegrationsN/A
Free tierNO
Free trialNO
Contact salesYES

About Retriever Social Media Management

A social media management toolkit for businesses, primarily in the Nordic region. It provides tools to publish content, manage customer dialogues across channels, and measure social media performance with analytics and reporting.

Retriever Social Media Management is a suite of tools from the Nordic media intelligence company, Retriever. It is designed to help businesses manage their social media presence through three core modules: Publish, Engage, and Measure. The 'Publish' tool allows for content creation, scheduling, and posting across various platforms. 'Engage' provides a unified inbox to manage all customer interactions, including comments and messages, streamlining dialogue and customer service. 'Measure' offers analytics to track performance, compare against competitors, and generate reports to optimize strategy. The platform is aimed at marketing and communication teams. Pricing is not publicly available and requires contacting the company for a demo. Support is offered through regional offices in the Nordics.

Pros & Cons

Pros
  • Provides a comprehensive toolkit with publishing, engagement, and analytics in one suite.
  • Offers a unified inbox to manage customer dialogues across all social channels.
  • Includes features for team collaboration, such as message delegation and approval workflows.
  • Allows for performance measurement and comparison against competitors.
  • Backed by a company with a long history in media monitoring and analysis.
Cons
  • Pricing is not publicly available and requires a demo or sales contact.
  • The company and its services appear to be primarily focused on the Nordic market.
  • No free trial or free tier is mentioned on the website.

Features

Key features

Content Publishing (Publish)

Create, plan, schedule, and publish content across multiple social media channels from a single platform.

Audience Engagement (Engage)

Manage messages, comments, and mentions from all social channels in a unified inbox to streamline customer service and dialogue.

Performance Measurement (Measure)

Track social media performance, compare results with competitors, and generate reports to gain insights and optimize content strategy.

Unified Management

Consolidates tools for publishing, engagement, and analytics into a single solution to manage social media presence.

Team Collaboration

Features for delegating messages, sending content for approval, and tracking team performance to improve workflow.

Additional features

Content Tagging

Structure and organize posts by adding tags for better tracking and analysis.

Saved Replies

Store and reuse answers to frequently asked questions to improve response times.

Conversation History

Access the full history of conversations with customers and followers for context.

Competitor Benchmarking

Compare your content performance against competitors to identify opportunities.

Sentiment Tracking

Get an overview of follower reactions and sentiment towards your content.

Response Time Tracking

Set and monitor response time targets for your team to ensure timely customer service.

Audience Insights

Track when followers are most engaged with your content to optimize posting schedules.

Expert Consultation

Send questions to experts outside the team directly from the platform for specialized answers.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Countries served
1
Interface languages
Billing currencies

Interface languages

English

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