About ReviewCloud
ReviewCloud is a customer feedback software from Trainery that helps businesses increase same-store sales, repeat customers, and online orders. It combines the power of Google Reviews, direct connection to the POS system, and a free trial option so businesses can easily gather customer feedback. This platform allows companies to engage with their customers and track their reviews efficiently. ReviewCloud is designed for businesses looking to use customer opinions to improve their services and drive sales. Key capabilities: Google Reviews integration POS system connection Free trial availability Customer feedback collection Sales tracking Best for: retail businesses that need to manage customer reviews and boost sales.
ReviewCloud by Trainery is a sophisticated, all-in-one performance management system utilizing a Cloud/SaaS deployment model for enhanced accessibility. Its core purpose is to elevate engagement and performance through flexible tools, replacing static annual processes with dynamic, continuous review cycles. The intuitive, user-friendly interface incorporates quick-view dashboards and drag-and-drop elements, greatly simplifying navigation and workflow management, though some reviews cite limitations in advanced reporting and deep CRM integration. The software distinguishes itself with a comprehensive suite of review styles, including 360° reviews, Goal Management, 9-Box assessments, and dedicated Individual Development (IDP) and Performance Improvement Plans (PIP). Its key feature is the highly customizable template system, which draws from a deep competency library to ensure fairness and bias reduction across various roles. This dedication to structure and data-driven insights provides robust reporting and skills gap analysis, supporting users ranging from small businesses to large enterprises (10 to 10,000 employees). ReviewCloud is deployed as a Web-Based application and uses a subscription-based pricing model, starting affordably around $4.25 per user/month. For official quotes and tailored solutions, interested parties should contact 800.397.
Pros & Cons
- +Provides multiple review types like 360°, goal-based, and check-in reviews that adapt to diverse organizational performance needs.
- +Offers a customizable competency and attribute library to align evaluations with specific job roles and skill sets.
- +Integrates seamlessly with Trainery’s LMS and other HR tools for unified learning and performance management.
- +Delivers intuitive dashboards and analytics that allow managers to monitor trends, skill gaps, and employee progress in real time.
- +Enables flexible review cycles (quarterly, annual, or custom) to match company-specific timelines.
- −Pricing information is not publicly available, making cost evaluation difficult for new users.
- −No visible in-app marketplace limits access to third-party extensions or add-ons.
- −Support channels such as live chat or community forums are not prominently available.
- −Limited documentation on mobile functionality or dedicated mobile app experience.
- −Customization depth may require admin training for optimal use of templates and workflows.
- −Integration details beyond Trainery ecosystem are not fully disclosed or listed.
- −Platform appears primarily U.S.-focused with unclear global availability.
Features
Key features
- 360° Reviews
- Collects feedback from multiple sources to evaluate employee performance comprehensively.
- Goal Management
- Aligns individual goals with organizational objectives through structured planning and tracking.
- 9-Box Reviews
- Helps managers assess employee performance versus potential for succession planning.
- Individual Development Plans (IDP)
- Supports personal career growth and identifies skill development pathways.
- Performance Improvement Plans (PIP)
- Provides a structured approach to help underperforming employees meet standards.
- Customizable Templates
- Enables reusable, editable templates that maintain consistency and save setup time.
- Performance Dashboards
- Offers real-time visibility into progress, completion rates, and team performance analytics.
Additional features
- Review Styles & Cycles
- Includes 360°, Check-In, Goal-Management, 9-Box, IDP, and PIP review types with flexible cycles (quarterly, annual, or custom).
- Template Management
- Supports reusable templates, drag-and-drop design, competency assignment, and attribute library integration.
- Dashboards & Analytics
- Features role-based, performance, and employee dashboards with skills gap and trend reports.
- Collaboration Tools
- Enables multi-manager participation, review sign-offs, and role-based participant invitations.
- Administration Tools
- Offers role-based access, auto notifications, SSO, HRIS/HRIM integration, and activity monitoring.
- Integration Options
- Connects with Trainery’s learning, job description builder, coaching, and compensation modules.
- Performance Tracking
- Tracks commitments, feedback cycles, development plans, and performance metrics over time.
- Reporting & Export
- Generates flexible, exportable performance and cycle reports for management use.
- Onboarding & Support
- Includes customer success manager, onboarding assistance, and product documentation.
- Compliance & Recordkeeping
- Automates import of historical records and maintains review sign-off documentation.
Pricing
Countries & Languages
Interface languages
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About ReviewCloud
ReviewCloud is a customer feedback software from Trainery that helps businesses increase same-store sales, repeat customers, and online orders. It combines the power of Google Reviews, direct connection to the POS system, and a free trial option so businesses can easily gather customer feedback. This platform allows companies to engage with their customers and track their reviews efficiently. ReviewCloud is designed for businesses looking to use customer opinions to improve their services and drive sales. Key capabilities: Google Reviews integration POS system connection Free trial availability Customer feedback collection Sales tracking Best for: retail businesses that need to manage customer reviews and boost sales.
ReviewCloud Details
ReviewCloud's In-App Market Place
Does ReviewCloud have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD ($), CAD ($), CHF (CHF), CNY (¥), SEK (kr), NZD ($), KRW (₩).
Pros & Cons
- Provides multiple review types like 360°, goal-based, and check-in reviews that adapt to diverse organizational performance needs.
- Offers a customizable competency and attribute library to align evaluations with specific job roles and skill sets.
- Integrates seamlessly with Trainery’s LMS and other HR tools for unified learning and performance management.
- Delivers intuitive dashboards and analytics that allow managers to monitor trends, skill gaps, and employee progress in real time.
- Enables flexible review cycles (quarterly, annual, or custom) to match company-specific timelines.
- Pricing information is not publicly available, making cost evaluation difficult for new users.
- No visible in-app marketplace limits access to third-party extensions or add-ons.
- Support channels such as live chat or community forums are not prominently available.
- Limited documentation on mobile functionality or dedicated mobile app experience.
- Customization depth may require admin training for optimal use of templates and workflows.
- Integration details beyond Trainery ecosystem are not fully disclosed or listed.
- Platform appears primarily U.S.-focused with unclear global availability.
ReviewCloud's Support Options
Email Address
support@trainery.oneReviewCloud's Alternatives
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