RightCom XP logo

RightCom XP

by RightCom · Since 2013
No reviews yet
Active1+ countriesCloud
Quick facts
VendorRightCom
Year launched2013
StatusActive
LocationLot 15, A3, 1st Floor Cybercity, Ebene, Mauritius
Countries served1+
Languages2
Integrations
Free tier
Free trial
Contact salesYES

About RightCom XP

RightCom XP is a network management software from RightCom that provides tools for monitoring and controlling network resources. It combines real-time analytics, device management, and network performance monitoring so organizations can ensure operational efficiency. RightCom XP allows users to track bandwidth usage, identify network issues promptly, and manage devices across multiple locations. Additionally, it supports reporting features for compliance and performance assessment, making it easier to maintain network integrity. Key capabilities: real-time analytics device management performance monitoring bandwidth tracking compliance reporting Best for: IT administrators that need to oversee and manage network resources effectively.

RightCom XP is a comprehensive AI-powered customer experience management platform designed for organizations seeking deep insights into customer interactions across both digital and in-person channels. The platform excels in capturing feedback and emotion data, transforming it into actionable intelligence with built-in sentiment and video analysis, delivering a clear picture of customer needs and satisfaction levels. Its Ahava AI engine adds predictive capabilities that help teams prioritize actions and reduce customer churn. A standout strength of XP lies in its omnichannel support and unified suite architecture, which brings together survey management, service desk tools, queue analytics, appointment scheduling, digital signage, and success tracking in one place. This modular design not only streamlines CX operations but allows businesses to scale with evolving needs. However, RightCom XP’s pricing model isn’t publicly disclosed, and there’s no explicit marketplace for third-party extensions, which may be a limitation for some tech stacks. Documentation and community support aren’t clearly highlighted on the main site, potentially slowing onboarding.

Pros & Cons

What users like
  • +Comprehensive AI-driven CX analytics that convert feedback and emotions into actionable insights
  • +Strong omnichannel capability ensuring consistent customer experience across all touchpoints
  • +Built-in recommendation engine that helps proactively reduce churn
  • +Unified CDP providing a 360-degree view of each customer
  • +Workflow automation that reduces manual effort and response time
What users flag
  • Advanced AI features may require skilled analysts for full value extraction
  • Implementation may require professional services for large enterprises
  • Heavy enterprise focus may be complex for very small businesses
  • Learning curve for non-technical CX teams

Features

Key features

Omnichannel Experience Management
Manage and unify customer interactions across digital and physical touchpoints in one platform
Ahava AI Analytics
Uses AI for sentiment analysis, prediction of next actions, and real-time customer insight generation
Customer Feedback Collection
Capture surveys, emotions, and experience data from multiple channels
Recommendation Engine
Automatically suggests and assigns next best actions to reduce churn
Workflow Automation
Automates surveys, tickets, notifications, and follow-ups
Customer Data Platform (CDP)
Centralized customer profiles with behavior and interaction history
Performance Tracking & Measurement
Tracks CX actions, success metrics, and improvement over time

Additional features

Engage & Collect
Gathers feedback, emotion, and experience data from in-person and digital channels
Text Analytics
Converts unstructured text feedback into actionable insights
Video Analytics
Analyzes video interactions to detect sentiment and emotion
Sentiment Analysis
Identifies customer mood and satisfaction level automatically
Visual Dashboards
Displays insights and KPIs in visual, easy-to-interpret formats
Action Management
Assigns tasks and follow-ups to responsible teams
Closed-Loop Management
Tracks issue resolution and customer response
AI-Powered Prediction
Forecasts churn risk and next best actions
Omnichannel Rules Engine
Applies consistent policies and triggers across channels
Personalization Engine
Delivers tailored experiences per customer and channel
Customer Data Platform (CDP)
Builds unified customer profiles
Role & Access Control
Manages user permissions and security
Workflow Automation
Triggers surveys, tickets, alerts, and data updates
Integration Framework
Connects with third-party systems for data exchange
Enterprise Security
SSL encryption and GDPR-compliant data protection
Reporting & Analytics
Measures CX performance and ROI
Recommendation Engine
Suggests operational improvements
Case & Ticket Management
Handles customer issues and service requests
Real-Time Monitoring
Tracks live customer experience metrics
Journey Mapping
Visualizes end-to-end customer journeys

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

1
Countries served
2
Interface languages
2
Billing currencies

Available in

Africa

Interface languages

EnglishFrench

Billing currencies

🇺🇸USD🇪🇺EUR

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