RightCom XP logo

RightCom XP

by RightCom · Since 2013
No reviews yet
Active1+ countriesCloud
Quick facts
VendorRightCom
Year launched2013
StatusActive
LocationLot 15, A3, 1st Floor Cybercity, Ebene, Mauritius
Countries served1+
Languages2
IntegrationsN/A
Free tierN/A
Free trialN/A
Contact salesYES

About RightCom XP

RightCom XP is a network management software from RightCom that provides tools for monitoring and controlling network resources. It combines real-time analytics, device management, and network performance monitoring so organizations can ensure operational efficiency. RightCom XP allows users to track bandwidth usage, identify network issues promptly, and manage devices across multiple locations. Additionally, it supports reporting features for compliance and performance assessment, making it easier to maintain network integrity. Key capabilities: real-time analytics device management performance monitoring bandwidth tracking compliance reporting Best for: IT administrators that need to oversee and manage network resources effectively.

RightCom XP is a comprehensive AI-powered customer experience management platform designed for organizations seeking deep insights into customer interactions across both digital and in-person channels. The platform excels in capturing feedback and emotion data, transforming it into actionable intelligence with built-in sentiment and video analysis, delivering a clear picture of customer needs and satisfaction levels. Its Ahava AI engine adds predictive capabilities that help teams prioritize actions and reduce customer churn. A standout strength of XP lies in its omnichannel support and unified suite architecture, which brings together survey management, service desk tools, queue analytics, appointment scheduling, digital signage, and success tracking in one place. This modular design not only streamlines CX operations but allows businesses to scale with evolving needs. However, RightCom XP’s pricing model isn’t publicly disclosed, and there’s no explicit marketplace for third-party extensions, which may be a limitation for some tech stacks. Documentation and community support aren’t clearly highlighted on the main site, potentially slowing onboarding.

Pros & Cons

Pros
  • Comprehensive AI-driven CX analytics that convert feedback and emotions into actionable insights
  • Strong omnichannel capability ensuring consistent customer experience across all touchpoints
  • Built-in recommendation engine that helps proactively reduce churn
  • Unified CDP providing a 360-degree view of each customer
  • Workflow automation that reduces manual effort and response time
Cons
  • Advanced AI features may require skilled analysts for full value extraction
  • Implementation may require professional services for large enterprises
  • Heavy enterprise focus may be complex for very small businesses
  • Learning curve for non-technical CX teams

Features

Key features

Omnichannel Experience Management

Manage and unify customer interactions across digital and physical touchpoints in one platform

Ahava AI Analytics

Uses AI for sentiment analysis, prediction of next actions, and real-time customer insight generation

Customer Feedback Collection

Capture surveys, emotions, and experience data from multiple channels

Recommendation Engine

Automatically suggests and assigns next best actions to reduce churn

Workflow Automation

Automates surveys, tickets, notifications, and follow-ups

Customer Data Platform (CDP)

Centralized customer profiles with behavior and interaction history

Performance Tracking & Measurement

Tracks CX actions, success metrics, and improvement over time

Additional features

Engage & Collect

Gathers feedback, emotion, and experience data from in-person and digital channels

Text Analytics

Converts unstructured text feedback into actionable insights

Video Analytics

Analyzes video interactions to detect sentiment and emotion

Sentiment Analysis

Identifies customer mood and satisfaction level automatically

Visual Dashboards

Displays insights and KPIs in visual, easy-to-interpret formats

Action Management

Assigns tasks and follow-ups to responsible teams

Closed-Loop Management

Tracks issue resolution and customer response

AI-Powered Prediction

Forecasts churn risk and next best actions

Omnichannel Rules Engine

Applies consistent policies and triggers across channels

Personalization Engine

Delivers tailored experiences per customer and channel

Customer Data Platform (CDP)

Builds unified customer profiles

Role & Access Control

Manages user permissions and security

Workflow Automation

Triggers surveys, tickets, alerts, and data updates

Integration Framework

Connects with third-party systems for data exchange

Enterprise Security

SSL encryption and GDPR-compliant data protection

Reporting & Analytics

Measures CX performance and ROI

Recommendation Engine

Suggests operational improvements

Case & Ticket Management

Handles customer issues and service requests

Real-Time Monitoring

Tracks live customer experience metrics

Journey Mapping

Visualizes end-to-end customer journeys

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

1
Countries served
2
Interface languages
2
Billing currencies

Available in

Africa

Interface languages

EnglishFrench

Billing currencies

🇺🇸USD🇪🇺EUR

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