Rooftop logo

Rooftop

by EASI · Since 1999
No reviews yet
ActiveAvailable globallyCloud
Quick facts
VendorEASI
Year launched1999
StatusActive
LocationC-mine 1 bus 3, Genk, 3600, BE
Countries servedGlobal
Languages2
IntegrationsN/A
Free tierN/A
Free trialN/A
Contact salesYES

About Rooftop

Rooftop is an email management software from EASI that helps businesses manage their communication effectively. It combines shared inbox capabilities, customer support features, and access to a knowledge base so teams can maintain organized interactions and foster stronger customer relationships. Rooftop allows for capable one-to-one relations at scale while keeping business KPIs accessible directly from the inbox. Additionally, it provides resources such as a blog and demo requests to further assist users. Key capabilities: shared inbox customer support software knowledge base blog access demo requests Best for: businesses that need to manage team communications efficiently.

Rooftop by EASI is a dynamic project management software tailored specifically to optimize email management and team collaboration. The software serves as a shared inbox platform, designed to centralize communication, enhance workflow automation, and foster team cooperation. By streamlining email management, Rooftop enables teams to regain control over high volumes of communication, ensuring no important messages fall through the cracks. The platform’s ability to automate processes, assign tasks, and categorize emails makes it a highly effective solution for managing complex inboxes while enhancing team productivity. One of Rooftop’s standout features is its intuitive user interface, which simplifies email management. The clean and modern design focuses on making navigation as straightforward as possible. Its drag-and-drop functionality, combined with customizable dashboards, adds a personalized touch to the experience, enabling users to adapt the platform to their needs. Whether users are tech-savvy or beginners, Rooftop’s design ensures minimal learning curves, making it accessible to a broad range of professionals. In terms of functionality, Rooftop goes beyond just managing emails.

Pros & Cons

Pros
  • • Improved communication and collaboration within teams
  • • Increased productivity and efficiency
  • • Easier task and project management
  • • Streamlined email management
  • • User-friendly interface
  • • Cloud-based platform accessible from anywhere
  • • Real-time updates on tasks and projects
  • • Improved customer service response times
  • • Helpful customer support
  • • Offers a free trial period
Cons
  • • Limited customization options
  • • May not be suitable for all industries (mostly geared towards service industries)
  • • Can be time-consuming to set up and configure
  • • May not be cost-effective for small businesses
  • • Internal search engine can be slow
  • • Mobile app functionality could be improved
  • • Lacks some features specifically for After Sales Service (e.g., machine ID tags, checklists)
  • • Waiting time when loading discussions

Features

Key features

• Shared Inbox

Centralize and manage all your team's emails in a single inbox.

• Task Management

Assign tasks, track progress, and set deadlines within conversations.

• Workflow Automation

Automate routine tasks and message routing based on predefined rules.

Additional features

• Collaboration Tools

Collaborate with team members through comments, tags, and real-time discussions.

• KPIs

Track key performance indicators related to customer service and team productivity.

• Customer History

View previous interactions and relevant documents for each customer.

• Template Library

Use pre-designed templates for common email responses.

• Integration with Other Tools

Integrate with popular productivity tools and CRMs.

• Mobile Access

Access Rooftop on your mobile devices for on-the-go management.

• Customizable Settings

Tailor Rooftop to your specific needs and preferences.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Monthly plans

Starter
EUR 39/mo
billed monthly
Pro
EUR 49/mo
billed monthly

Countries & Languages

Global
Countries served
2
Interface languages
1
Billing currencies

Interface languages

EnglishFrench

Billing currencies

🇪🇺EUR

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