About roomMaster
RoomMaster is a hospitality management software platform from InnQuest Software that provides a complete hospitality use. It includes reservation management, front desk operations, and channel management so independent hotels and boutique properties can manage their operations effectively. With cloud-based access, roomMaster supports remote management and scalability. This platform caters to the unique needs of hoteliers by simplifying booking processes and improving guest services, directly contributing to increased revenue. With thousands of hotels worldwide using its capabilities, roomMaster is designed to work in real-world environments, ensuring that operations run smoothly. Key capabilities: reservation management front desk operations channel management cloud-based access revenue management Best for: independent hotels and boutique properties that need efficient management of bookings and guest experiences.
roomMaster is a property management system built for hotels and accommodation businesses that want a reliable tool to manage their everyday operations with clarity and control rather than juggling separate systems for reservations, billing, housekeeping and reporting. It offers core features such as a central reservation calendar that makes it easy to see and manage bookings, flexible rate and inventory controls that help hotels adjust pricing with demand, and guest check-in and check-out tools that streamline front desk work so teams can reduce queues and manual paperwork. The platform also includes automated messaging for confirmations and pre-arrival reminders, performance reporting that helps managers track revenue, occupancy and other key metrics, and options to embed a direct booking engine on a property’s website to attract reservations without additional commission costs. With its integrated channel management, roomMaster synchronises availability and rates across online travel sites to help prevent double bookings and maintain consistency across sales channels. Real-time access across devices allows staff to monitor and update information from desktops, tablets or phones, supporting more flexible and responsive operations throughout the day.
Pros & Cons
- +Established enterprise PMS used by many hotels, giving confidence in stability and long-term support.
- +Strong integration between front desk, reservations, and financials reduces manual reconciliation and errors.
- +Direct booking engine and channel sync help drive more direct business and keep inventory accurate across platforms.
- +Detailed guest profiles and history let staff personalise guest experiences, boosting loyalty and repeat visits.
- +Scales to multi-property operations with centralised data and reporting for groups and hotel chains.
- −Cloud reliance means internet connectivity is essential for core functions; offline capability is limited.
- −Feature set can be more than needed for very small properties or simple operations, which may prefer lighter tools.
- −Pricing and subscription details are typically tailored and not fully transparent without contacting sales.
- −Training and onboarding are usually required to use all features effectively, especially for larger setups.
- −Advanced analytics and custom reporting may require additional configuration or expertise to interpret.
Features
Key features
- Comprehensive Property Management; Core hotel PMS that handles reservations, check-in/check-out, room assignments, and guest services from a central platform.
- Integrated Booking Engine; Built-in direct booking tools that help properties capture reservations without paying extra fees to third-party sites.
- Channel Management Sync; Keeps room availability and rates up to date across multiple online travel agents and distribution channels.
- Guest Profile and Loyalty Tools; Stores detailed guest history, preferences, and loyalty information to personalise service and improve retention.
- Reporting and Analytics; Dashboards and reports that show occupancy, revenue, performance trends and help with operational decision-making.
Additional features
- Reservation and Inventory Control; Complete tools for creating, editing, cancelling, and managing bookings with a unified calendar view.
- Front Desk Operations; Quick and efficient interface for arrivals, departures, folio posting, and payment handling.
- Housekeeping and Maintenance Tools; Tracks room status and coordinates housekeeping and maintenance tasks.
- Integrated Financials; Handles invoicing, taxes, payment processing, and financial reconciliation within the PMS.
- Multi-Property Management; Allows managers to oversee multiple properties and unify reporting and operational control across sites.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About roomMaster
RoomMaster is a hospitality management software platform from InnQuest Software that provides a complete hospitality use. It includes reservation management, front desk operations, and channel management so independent hotels and boutique properties can manage their operations effectively. With cloud-based access, roomMaster supports remote management and scalability. This platform caters to the unique needs of hoteliers by simplifying booking processes and improving guest services, directly contributing to increased revenue. With thousands of hotels worldwide using its capabilities, roomMaster is designed to work in real-world environments, ensuring that operations run smoothly. Key capabilities: reservation management front desk operations channel management cloud-based access revenue management Best for: independent hotels and boutique properties that need efficient management of bookings and guest experiences.
roomMaster Details
roomMaster's In-App Market Place
Does roomMaster have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹), RUB (₽), CHF (Fr), MXN ($)
Pros & Cons
- Established enterprise PMS used by many hotels, giving confidence in stability and long-term support.
- Strong integration between front desk, reservations, and financials reduces manual reconciliation and errors.
- Direct booking engine and channel sync help drive more direct business and keep inventory accurate across platforms.
- Detailed guest profiles and history let staff personalise guest experiences, boosting loyalty and repeat visits.
- Scales to multi-property operations with centralised data and reporting for groups and hotel chains.
- Cloud reliance means internet connectivity is essential for core functions; offline capability is limited.
- Feature set can be more than needed for very small properties or simple operations, which may prefer lighter tools.
- Pricing and subscription details are typically tailored and not fully transparent without contacting sales.
- Training and onboarding are usually required to use all features effectively, especially for larger setups.
- Advanced analytics and custom reporting may require additional configuration or expertise to interpret.
roomMaster's Support Options
Email Address
support@innquest.comContact
813-288-4900Documentation
https://innquest.com/support/documentation/roomMaster's Alternatives
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