About Rosemark
Rosemark is a home care software platform from Shoshana Technologies that helps non-medical home care agencies manage caregiver scheduling, simplify operations, and stay EVV compliant. It provides caregiver scheduling, operational management, and customer support so agencies can improve efficiency in their operations. Rosemark includes tools for consultation requests and dedicated support channels to assist users in navigating their home care management tasks. The software is designed to address various aspects of home care, ensuring that agencies can offer reliable service while meeting compliance requirements. Key capabilities: caregiver scheduling operational management customer support consultation requests compliance tracking Best for: non-medical home care agencies that need to manage scheduling and operations effectively.
The Rosemark System is a highly-regarded, cloud-based home care management solution that is particularly strong in financial integration and regulatory compliance. It is the ideal choice for small to large agencies that require a reliable, two-way data synchronization with QuickBooks and seamless support for diverse payor contracts (Medicaid, VA, Private Pay). Its flexible EVV tools (app and telephony) and dedicated compliance management features provide high confidence in meeting Cures Act requirements. Despite a perceived complexity in initial setup and a per-client cost structure that can increase with scale, Rosemark is frequently lauded for its exceptionally responsive customer support and its successful, long-term track record in streamlining core home care operations.
Pros & Cons
- +The ability to view invoices before sending them to QuickBooks
- +The flexibility to change rates and make adjustments to shifts
- +The service is never down; they are very reliable.
- +The system is very user-friendly and easy to learn.
- +They give timely and professional response from the IT team
- −Unable to break down travel time and print a report summary.
- −The software does not have the capability to resend notifications I have to create a new notification each time
Features
Key features
- Flexible EVV Compliance (App & Telephony)
- Offers multiple Electronic Visit Verification methods, including the dedicated Rosemark Caregiver App (GPS-based) and Telephony EVV (phone-based).
- Robust Two-Way QuickBooks Integration
- Features a deep, two-way integration with QuickBooks that allows providers to seamlessly send timesheet information for payroll and sync back accurate billing data, reducing manual entry and errors.
- Multi-Payor Billing Support
- Manages the complex billing requirements for a diverse payor mix, including Private Pay, Medicaid (837p & 837i), VA, Workers' Compensation, and LTCi, with customized electronic billing workflows for each.
- Change-of-Condition Reporting
- Allows caregivers to document notable changes in a client's health status at the point of care, which helps agencies prevent unnecessary hospitalizations and report valuable outcome metrics to payors.
- Integrated Recruitment and Applicant Tracking
- Includes tools to post job vacancies on external boards, manage applicant files, and configure an automated employment application process, streamlining caregiver recruiting and onboarding.
Additional features
- Scheduling Management
- Provides color-coded calendars and drag-and-drop functionality to create, manage, and organize daily, weekly, and monthly employee schedules with automated conflict detection.
- Care Plans and Task Recording
- Tools to create customized care plans and prompt caregivers to record completed tasks in the field, ensuring adherence to the care protocol.
- Customer Relationship Management (CRM)
- Features to track and categorize calls by client, referral source, office staff, and caregiver, helping to manage leads and business development.
- Reporting and Analytics (The Report Hub)
- A central hub for generating richly detailed reports on scheduling, payroll, billing margins, FTE statistics, and caregiver performance, supporting data-driven decisions.
- Multi-Agency Dashboard
- Allows agencies with multiple branch locations to track data and monitor operations across all offices from a single, unified view.
- Messaging
- Includes a communication feature that enables broadcast messages, SMS, and emails to caregivers and clients (limits may apply to standard plans).
- Health Screening Survey
- A feature used to administer health-related questions to staff, often utilized for compliance or during public health events.
- License and Certification Tracking
- Helps managers manage licenses, certifications, and background check expirations for all staff members to maintain compliance.
- File Storage
- A secure location for storing client and employee documents, with varying storage limits based on the subscription plan.
- Invoicing
- The ability to create and print customizable invoices for clients and payors.
- Electronic Forms
- Allows agencies to create and utilize custom electronic forms for documentation and intake processes, transitioning away from paper.
- GPS Tracking
- Monitors caregiver location during the clock-in/out process to verify visit attendance and ensure accuracy for EVV compliance.
Pricing
Monthly plans
Standard
USD 14
Countries & Languages
Available in
Interface languages
Billing currencies
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About Rosemark
Rosemark is a home care software platform from Shoshana Technologies that helps non-medical home care agencies manage caregiver scheduling, simplify operations, and stay EVV compliant. It provides caregiver scheduling, operational management, and customer support so agencies can improve efficiency in their operations. Rosemark includes tools for consultation requests and dedicated support channels to assist users in navigating their home care management tasks. The software is designed to address various aspects of home care, ensuring that agencies can offer reliable service while meeting compliance requirements. Key capabilities: caregiver scheduling operational management customer support consultation requests compliance tracking Best for: non-medical home care agencies that need to manage scheduling and operations effectively.
Rosemark Details
Rosemark's In-App Market Place
Does Rosemark have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Plans
Monthly plans
Standard
USD 14
Accepted Payment Currencies
USD ($)
Pros & Cons
- The ability to view invoices before sending them to QuickBooks
- The flexibility to change rates and make adjustments to shifts
- The service is never down; they are very reliable.
- The system is very user-friendly and easy to learn.
- They give timely and professional response from the IT team
- Unable to break down travel time and print a report summary.
- The software does not have the capability to resend notifications I have to create a new notification each time
Rosemark's Support Options
Contact
7346623537Rosemark's Alternatives
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