RueBaRue logo

RueBaRue

by RueBaRue · Since 2014
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ActiveAvailable globallyCloud
Quick facts
VendorRueBaRue
Year launched2014
StatusActive
LocationOne Broadway, Cambridge, MA 02142, US
Countries servedGlobal
Languages4
Integrations6+
Free tierN/A
Free trialYES
Contact salesN/A

About RueBaRue

RueBaRue is a software platform from RueBaRue that provides online event management solutions. It combines event registration, ticketing, and attendee tracking so event organizers can efficiently manage their events. The platform supports customizable event pages, manages payments securely, and offers reporting tools for analyzing attendee data. RueBaRue is designed for a variety of events, including conferences, workshops, and community gatherings. This flexibility makes it suitable for organizations of all sizes looking to simplify their event processes. Key capabilities: event registration ticketing management payment processing attendee tracking reporting tools Best for: event organizers that need to manage events efficiently.

RueBaRue by RueBaRue is a customer communications management software designed specifically for the vacation rental industry, aiming to enhance guest experience through streamlined, automated, and personalized messaging. Its primary purpose is to help property managers and vacation rental companies maintain effective communication with their guests from booking through post-stay follow-up. RueBaRue’s key features include automated guest messaging, digital guestbooks, and a texting platform, all designed to improve guest satisfaction while reducing the workload of customer service and operations teams. The software supports a full guest communication lifecycle, making it an essential tool for businesses focused on delivering memorable stays. The user interface of RueBaRue is clean, intuitive, and thoughtfully organized to cater to users with varying levels of technical expertise. The dashboard provides a comprehensive overview of all guest communications, upcoming reservations, and message history, all laid out in a way that allows quick navigation between different sections. Unique design elements include customizable message templates and easy access to digital guestbooks, which can be personalized for each property or guest.

Pros & Cons

Pros
  • Increased Revenue: Boosts income through easy upsells of add-ons, frictionless credit card payments, and effectively filling gap nights.
  • Improved Guest Experience: Provides guests with all necessary information in an easy-to-access digital format and enhances their stay with seamless communication and personalized offers.
  • Enhanced Online Presence: Drives more positive Google reviews, improving property visibility and direct bookings.
  • Effortless Implementation: Users find the platform easy to set up and integrate into daily operations.
  • AI-Powered Efficiency: Leverages AI to streamline operations and deliver a strong return on investment (4x ROI claimed).
  • Seamless Communication: Offers unified text communication with guests, owners, and staff, centralizing interactions.
Cons
  • Dependence on Texting: Guests who prefer phone calls or emails over texting might find the platform less convenient.
  • Requires Internet Access: Digital guestbooks and messaging need internet or mobile data, which may be an issue in areas with poor connectivity.
  • Learning Curve for Staff: Staff may need training to effectively use the unified texting platform and all product features.
  • Integration Limits: If your property management software (PMS) is not on their integration list, setup could be delayed or require manual workarounds.

Features

Key features

Digital Guestbooks

Provides guests with comprehensive digital guides including arrival details, home and area information, add-ons, and payment options, without requiring an app download.

Texting Platform

Enables efficient text-based communication with guests, website visitors, owners, and vendors, including automated messages, reminders, and a unified inbox.

Guest Extras (Upselling Add-ons)

Facilitates seamless selling of additional services and amenities to guests with easy credit card charging.

Extend Guest Stays

Identifies and offers stay extension opportunities to guests via text, helping to fill gap nights and increase revenue.

Text Webchat

Allows real-time text-based communication with website visitors, converting them into leads for direct bookings.

Google Reviews Management

Aims to increase Google business ratings and reviews, thereby driving more direct bookings and providing insights into potential low-star reviews.

Guest Surveys

Enables the creation of engaging pre-arrival and post-stay surveys to gather preferences, address issues proactively, and gain valuable feedback.

Work Orders

Provides a system for tracking, managing, and resolving repair and maintenance tasks, streamlining operations and team communication.

AI-Powered Platform

Leverages AI to streamline guest communication, reduce repetitive calls, fill gap nights, and upsell add-ons, claiming a 4x ROI.

Cost Reduction

Reduces repetitive guest phone calls by over 50% and aims to lower staffing costs significantly (e.g., $50,000 annually).

Revenue Generation

Boosts revenue through add-ons, frictionless credit card payments, and maximizing bookings by filling gap nights.

Additional features

Digital Guestbooks

Provide guests with a comprehensive, easy-to-navigate digital guide containing arrival details, home and area information, add-ons, and payment options, all without needing an app download.

Texting Platform

Facilitate efficient text-based communication with guests, website visitors, owners, and vendors, including automated messages, reminders, and a unified inbox for all conversations.

Guest Extras (Add-ons & Payments)

Easily sell additional services and amenities to guests and seamlessly process credit card payments for a streamlined upsell experience.

Extend Guest Stays

Automatically identify and send text offers to guests for extending their stay during gap nights, helping to maximize occupancy and revenue.

Text Webchat

Engage with potential guests directly via text from your website, allowing for real-time communication and lead capture for your business.

Google Reviews Management

Simplify the process for guests to leave positive Google reviews, thereby boosting your business's online ratings and driving more direct bookings, while also alerting you to potential low-star feedback.

Guest Surveys

Create elegant and engaging pre-arrival and post-stay surveys that guests are willing to answer, enabling you to gather preferences, personalize visits, and proactively address issues.

Work Orders

Efficiently track, manage, and resolve repair and maintenance tasks, ensuring smooth operations, minimizing downtime, and improving team communication.

AI-Powered Platform

Leverage artificial intelligence to automate and optimize guest communication, significantly reduce repetitive calls, fill vacant nights, and effortlessly upsell services, leading to a reported 4x return on investment.

Cost Reduction

Dramatically decrease repetitive guest phone calls (by over 50%, with reported savings of $50,000 annually in staffing costs) by centralizing information and communication.

Revenue Generation

Increase earnings through seamless upsells of add-ons, frictionless credit card payments, and maximizing bookings by effectively filling gap nights.

Seamless Communication

Unify all text-based interactions with guests, owners, website visitors, and internal staff (maintenance, housekeepers) into one platform.

Maximize Bookings

Strategically fill unoccupied nights to ensure optimal booking rates and overall revenue.

Improve Online Presence

Elevate your property's visibility and reputation online by consistently driving more positive Google reviews.

Build Brand Loyalty

Cultivate strong relationships with guests, transforming first-time visitors into loyal, repeat customers.

Automated Messages

Set up and send automated pre-arrival messages, pre-departure reminders, and emergency alerts to guests via text.

Unified Text Message Inbox

Centralize all incoming and outgoing text messages and replies for you and your team, ensuring no communication is missed.

Google Places Integration

Integrate with Google Places to provide guests with accurate and up-to-date local area information.

Customizable Local Guides

Personalize digital local guides with your own notes and recommendations for guests.

iPhone App

Access RueBaRue's functionalities via a dedicated iPhone application.

Android App

Access RueBaRue's functionalities via a dedicated Android application.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Monthly plans

Digital Guestbooks
USD 5.27/mo
billed monthly
Bundle
USD 7.47/mo
billed monthly

Countries & Languages

Global
Countries served
4
Interface languages
14
Billing currencies

Interface languages

EnglishSpanishFrenchPortuguese

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇦🇺AUD🇨🇦CAD🇯🇵JPY🇨🇭CHF🇨🇳CNY🇷🇺RUB🇮🇳INR🇧🇷BRL🇲🇽MXN🇮🇱ILS🇿🇦ZAR

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