About Saber
Saber is a website feedback software from Barbary Software that helps gather quality feedback from users. It includes customizable feedback forms, easy integration with various tools, and a user-friendly feedback button, so businesses can identify website errors and usability issues effectively. Saber works anywhere on the web, making it versatile for different types of websites. The platform is not a customer use (CX) platform but focuses specifically on collecting actionable feedback. By utilizing Saber, businesses can address user concerns promptly and improve site performance. Key capabilities: customizable feedback forms integration with favorite tools feedback button implementation comprehensive feedback collection actionable insights Best for: website managers and developers that need to gather user feedback for improving website functionality.
Saber Feedback by Barbary Software presents itself as a specialized and highly efficient tool for collecting direct user feedback on websites and web applications. Designed with simplicity in mind, its main feature—a discreet feedback button—integrates seamlessly into any web page, allowing users to submit insights without disrupting their browsing experience. One of the standout aspects of Saber Feedback is its ability to collect visual feedback through annotated screenshots. This functionality, coupled with the automatic capture of technical information such as browser type, operating system, screen resolution, and JavaScript errors, gives developers and QA teams a clear and immediate understanding of user-reported issues. Rather than sifting through vague descriptions or conducting multiple rounds of communication, teams can act on precise, contextual data—saving time and improving resolution rates. Beyond bug tracking, Saber Feedback serves as a valuable customer experience tool. Its customizable forms, enhanced with logic-based questions, allow businesses to gather targeted insights based on the user's responses. Whether it’s a bug report, a usability complaint, or a product suggestion, each piece of feedback is collected in a structured and meaningful way.
Pros & Cons
- Visual Feedback Tools: Users can submit screenshots alongside comments for clearer issue reporting.
- Customizable Feedback Forms: Allows tailored question logic for more relevant responses.
- Bug Tracking & UX Improvement: Helps identify technical issues and enhance user experience.
- Net Promoter Score & Ratings: Tracks customer satisfaction with star and emoji-based feedback.
- Integration with Popular Tools: Works with Jira, Slack, Trello, GitHub, Zendesk, and more.
- Easy Website Embedding: Can be added to any webpage for direct user input.
- 30-Day Free Trial: No credit card required, making it risk-free to test.
- Limited Scope Beyond Feedback Collection: Focuses on gathering insights but lacks deeper analytics.
- Learning Curve for Setup: Advanced customization may require time to configure.
- Platform Dependency: Works best within its integrated ecosystem, requiring adaptation.
Features
Key features
Allows users to provide direct visual feedback on any web page by automatically including screenshots, simplifying the process of reporting bugs and UX issues.
Automatically includes crucial technical details like operating system, browser name/version, and JavaScript errors with bug reports, saving developers significant time in replication and debugging.
Enables the creation of tailored feedback forms that can use logic to ask follow-up questions based on user replies, ensuring the collection of specific and valuable information.
Directly tracks Net Promoter Score (NPS), as well as star and emoji ratings, from within the website, providing immediate insights into customer satisfaction without relying on external survey tools.
Works seamlessly on various web assets including websites, internal testing sites, online courses, web apps, and web portals, allowing for targeted feedback collection wherever users interact.
Integrates with "favourite tools" (e.g., Jira, Trello, Slack, GitHub, Asana) to streamline the process of transferring feedback into existing bug tracking, project management, and communication workflows.
Additional features
Provides a simple button for feedback on any web page.
Helps identify critical software errors quickly.
Aids in enhancing the usability and satisfaction of a product.
Facilitates quality assurance for web content.
Automatically includes a screenshot with feedback submissions.
Enables users to show exactly what they think.
Gathers feedback directly from users.
Reduces the need for lengthy email correspondence for feedback.
Streamlines feedback submission away from cumbersome systems.
Allows customers to give feedback without navigating away from the current page.
Allows tailoring of forms to get specific information.
Facilitates reporting of software defects.
Helps identify and report user experience issues.
Automatically attaches OS, browser, and JavaScript error details to feedback.
Measures customer loyalty directly.
Allows users to give star ratings.
Allows users to give emoji-based ratings.
Forms can adapt questions based on previous answers.
Gathers data on how satisfied customers are.
Collects ideas from customers for product improvements.
Gathers requests for new functionalities.
Bases development decisions on actual user feedback.
Collects feedback from public-facing websites.
Gathers feedback from internal development or staging environments.
Can get feedback on specific sections of a site (e.g., leaderboard, pricing widget).
Collects user input on online course content and features.
Gathers feedback on web applications.
Collects feedback from web portals.
Helps identify technical issues as they arise.
Provides a simple way for customers to get help.
Connects with the Jira project management tool.
Connects with the Trello project management tool.
Connects with the Slack communication tool.
Connects with the GitHub development platform.
Connects with the Asana project management tool.
Provides a resource for user support.
Offers video demonstrations of features.
Provides updates and information via email.
Notes its previous branding as BugMuncher.
Pricing
Monthly plans
Countries & Languages
Interface languages
Billing currencies
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About Saber
Saber is a website feedback software from Barbary Software that helps gather quality feedback from users. It includes customizable feedback forms, easy integration with various tools, and a user-friendly feedback button, so businesses can identify website errors and usability issues effectively. Saber works anywhere on the web, making it versatile for different types of websites. The platform is not a customer use (CX) platform but focuses specifically on collecting actionable feedback. By utilizing Saber, businesses can address user concerns promptly and improve site performance. Key capabilities: customizable feedback forms integration with favorite tools feedback button implementation comprehensive feedback collection actionable insights Best for: website managers and developers that need to gather user feedback for improving website functionality.
Saber Details
Saber's In-App Market Place
Does Saber have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Plans
Monthly plans
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (Fr.), CNY (¥), SEK (kr), NZD (NZ$), MXN ($)
Pros & Cons
- Visual Feedback Tools: Users can submit screenshots alongside comments for clearer issue reporting.
- Customizable Feedback Forms: Allows tailored question logic for more relevant responses.
- Bug Tracking & UX Improvement: Helps identify technical issues and enhance user experience.
- Net Promoter Score & Ratings: Tracks customer satisfaction with star and emoji-based feedback.
- Integration with Popular Tools: Works with Jira, Slack, Trello, GitHub, Zendesk, and more.
- Easy Website Embedding: Can be added to any webpage for direct user input.
- 30-Day Free Trial: No credit card required, making it risk-free to test.
- Limited Scope Beyond Feedback Collection: Focuses on gathering insights but lacks deeper analytics.
- Learning Curve for Setup: Advanced customization may require time to configure.
- Platform Dependency: Works best within its integrated ecosystem, requiring adaptation.
Saber's Support Options
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