About Saber
Saber is a website feedback software from Barbary Software that helps gather quality feedback from users. It includes customizable feedback forms, easy integration with various tools, and a user-friendly feedback button, so businesses can identify website errors and usability issues effectively. Saber works anywhere on the web, making it versatile for different types of websites. The platform is not a customer use (CX) platform but focuses specifically on collecting actionable feedback. By utilizing Saber, businesses can address user concerns promptly and improve site performance. Key capabilities: customizable feedback forms integration with favorite tools feedback button implementation comprehensive feedback collection actionable insights Best for: website managers and developers that need to gather user feedback for improving website functionality.
Saber Feedback by Barbary Software presents itself as a specialized and highly efficient tool for collecting direct user feedback on websites and web applications. Designed with simplicity in mind, its main feature—a discreet feedback button—integrates seamlessly into any web page, allowing users to submit insights without disrupting their browsing experience. One of the standout aspects of Saber Feedback is its ability to collect visual feedback through annotated screenshots. This functionality, coupled with the automatic capture of technical information such as browser type, operating system, screen resolution, and JavaScript errors, gives developers and QA teams a clear and immediate understanding of user-reported issues. Rather than sifting through vague descriptions or conducting multiple rounds of communication, teams can act on precise, contextual data—saving time and improving resolution rates. Beyond bug tracking, Saber Feedback serves as a valuable customer experience tool. Its customizable forms, enhanced with logic-based questions, allow businesses to gather targeted insights based on the user's responses. Whether it’s a bug report, a usability complaint, or a product suggestion, each piece of feedback is collected in a structured and meaningful way.
Pros & Cons
- +Visual Feedback Tools: Users can submit screenshots alongside comments for clearer issue reporting.
- +Customizable Feedback Forms: Allows tailored question logic for more relevant responses.
- +Bug Tracking & UX Improvement: Helps identify technical issues and enhance user experience.
- +Net Promoter Score & Ratings: Tracks customer satisfaction with star and emoji-based feedback.
- +Integration with Popular Tools: Works with Jira, Slack, Trello, GitHub, Zendesk, and more.
- +Easy Website Embedding: Can be added to any webpage for direct user input.
- +30-Day Free Trial: No credit card required, making it risk-free to test.
- −Limited Scope Beyond Feedback Collection: Focuses on gathering insights but lacks deeper analytics.
- −Learning Curve for Setup: Advanced customization may require time to configure.
- −Platform Dependency: Works best within its integrated ecosystem, requiring adaptation.
Features
Key features
- Visual Feedback with Screenshot Functionality
- Allows users to provide direct visual feedback on any web page by automatically including screenshots, simplifying the process of reporting bugs and UX issues.
- Automatic Technical Detail Capture
- Automatically includes crucial technical details like operating system, browser name/version, and JavaScript errors with bug reports, saving developers significant time in replication and debugging.
- Customizable Feedback Forms with Logic
- Enables the creation of tailored feedback forms that can use logic to ask follow-up questions based on user replies, ensuring the collection of specific and valuable information.
- Direct Customer Satisfaction Metrics (NPS, Star/Emoji Ratings)
- Directly tracks Net Promoter Score (NPS), as well as star and emoji ratings, from within the website, providing immediate insights into customer satisfaction without relying on external survey tools.
- Versatile Deployment Across Web Assets
- Works seamlessly on various web assets including websites, internal testing sites, online courses, web apps, and web portals, allowing for targeted feedback collection wherever users interact.
- Seamless Integration with Developer/Project Tools
- Integrates with "favourite tools" (e.g., Jira, Trello, Slack, GitHub, Asana) to streamline the process of transferring feedback into existing bug tracking, project management, and communication workflows.
Additional features
- Add Feedback Button to Website
- Provides a simple button for feedback on any web page.
- Discover Urgent Bugs
- Helps identify critical software errors quickly.
- Improve User Experience
- Aids in enhancing the usability and satisfaction of a product.
- Smoother Content QA
- Facilitates quality assurance for web content.
- Screenshot Functionality
- Automatically includes a screenshot with feedback submissions.
- Visual Feedback Tool
- Enables users to show exactly what they think.
- Direct User Input
- Gathers feedback directly from users.
- Eliminate Email Chains
- Reduces the need for lengthy email correspondence for feedback.
- Avoid Overloaded Ticketing Systems
- Streamlines feedback submission away from cumbersome systems.
- Users Contact Without Leaving Page
- Allows customers to give feedback without navigating away from the current page.
- Customizable Feedback Forms
- Allows tailoring of forms to get specific information.
- Bug Reporting
- Facilitates reporting of software defects.
- UX Problem Reporting
- Helps identify and report user experience issues.
- Automatic Technical Detail Inclusion
- Automatically attaches OS, browser, and JavaScript error details to feedback.
- Net Promoter Score (NPS) Tracking
- Measures customer loyalty directly.
- Star Rating Tracking
- Allows users to give star ratings.
- Emoji Rating Tracking
- Allows users to give emoji-based ratings.
- Logic-based Follow-up Questions
- Forms can adapt questions based on previous answers.
- Customer Satisfaction Information
- Gathers data on how satisfied customers are.
- Customer Suggestions Collection
- Collects ideas from customers for product improvements.
- Feature Request Management
- Gathers requests for new functionalities.
- Real Information for Product Development
- Bases development decisions on actual user feedback.
- Website Feedback
- Collects feedback from public-facing websites.
- Internal Testing Site Feedback
- Gathers feedback from internal development or staging environments.
- Targeted Feedback
- Can get feedback on specific sections of a site (e.g., leaderboard, pricing widget).
- Online Course Feedback
- Collects user input on online course content and features.
- Web App Feedback
- Gathers feedback on web applications.
- Web Portal Feedback
- Collects feedback from web portals.
- Spot Technical Problems (in web apps)
- Helps identify technical issues as they arise.
- Resolve Problems (in web apps)
- Provides a simple way for customers to get help.
- Integration with Jira
- Connects with the Jira project management tool.
- Integration with Trello
- Connects with the Trello project management tool.
- Integration with Slack
- Connects with the Slack communication tool.
- Integration with GitHub
- Connects with the GitHub development platform.
- Integration with Asana
- Connects with the Asana project management tool.
- Help Center
- Provides a resource for user support.
- Demo Videos
- Offers video demonstrations of features.
- Newsletter
- Provides updates and information via email.
- BugMuncher Legacy
- Notes its previous branding as BugMuncher.
Pricing
Monthly plans
BOOTSTRAP
USD 49
Corporate
USD 249
Countries & Languages
Interface languages
Billing currencies
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About Saber
Saber is a website feedback software from Barbary Software that helps gather quality feedback from users. It includes customizable feedback forms, easy integration with various tools, and a user-friendly feedback button, so businesses can identify website errors and usability issues effectively. Saber works anywhere on the web, making it versatile for different types of websites. The platform is not a customer use (CX) platform but focuses specifically on collecting actionable feedback. By utilizing Saber, businesses can address user concerns promptly and improve site performance. Key capabilities: customizable feedback forms integration with favorite tools feedback button implementation comprehensive feedback collection actionable insights Best for: website managers and developers that need to gather user feedback for improving website functionality.
Saber Details
Saber's In-App Market Place
Does Saber have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Plans
Monthly plans
BOOTSTRAP
USD 49
Corporate
USD 249
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (Fr.), CNY (¥), SEK (kr), NZD (NZ$), MXN ($)
Pros & Cons
- Visual Feedback Tools: Users can submit screenshots alongside comments for clearer issue reporting.
- Customizable Feedback Forms: Allows tailored question logic for more relevant responses.
- Bug Tracking & UX Improvement: Helps identify technical issues and enhance user experience.
- Net Promoter Score & Ratings: Tracks customer satisfaction with star and emoji-based feedback.
- Integration with Popular Tools: Works with Jira, Slack, Trello, GitHub, Zendesk, and more.
- Easy Website Embedding: Can be added to any webpage for direct user input.
- 30-Day Free Trial: No credit card required, making it risk-free to test.
- Limited Scope Beyond Feedback Collection: Focuses on gathering insights but lacks deeper analytics.
- Learning Curve for Setup: Advanced customization may require time to configure.
- Platform Dependency: Works best within its integrated ecosystem, requiring adaptation.
Saber's Support Options
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