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Sagicc

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Software Status:Active

About Sagicc

Sagicc is a customer service platform from Technisupport that centralizes WhatsApp, chat, voice, and more with AI for agile, automated management and complete traceability. It combines features such as omnichannel support, real-time analytics, and customer interaction history so businesses can improve service efficiency. Sagicc supports over 15,000 entrepreneurs monthly and manages 98% of active users on the platform, showcasing its reliable capabilities. With Sagicc, businesses can modernize their customer use and use AI-driven insights for better decision-making. Key capabilities: omnichannel support real-time analytics customer interaction history automation tools reporting and insights Best for: organizations that need comprehensive customer service management solutions.

Sagicc Details

Vendor
Technisupport
Year Launched
2022
Location
Barranquilla, Atlántico Carrera 57 #99A 65, Oficina 311 Torre SUR, Torres del Atlántico, Barranquilla, Atlantico 000000, CO
Deployment
cloud, on premise, windows, linux, ios, android
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Chinese, Japanese
Users
Retail, Health, Fintech, Education, Technology, BPO/Contact Center
Industries Served
Retail, Health, Fintech, Education, Technology, BPO/Contact Center
Tags
Call Center, Chatbot, Contact Center, Customer Communications Management, Customer Experience, Customer Service, Customer Support, Help Desk

Sagicc's In-App Market Place

Does Sagicc have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

Usd ($), Eur (€), Gbp (£), Aud (A$), Cad (C$), Jpy (¥), Chf (CHF), Cny (¥), Inr (₹), Rub (₽), Brl (R$), Hkd (HK$), Ils (₪), Krw (₩), Mxn (Mex$), Sek (kr), Zar (R)

Pros & Cons

  • Omnichannel Support: This is a major advantage, allowing customer service teams to manage interactions across a wide range of channels in a single platform.
  • Centralized Interface: Streamlines workflows and improves agent efficiency.
  • AI-Powered Solutions: Chatbots, sentiment analysis, and intelligent routing can significantly improve customer experience and agent productivity.
  • Data Analytics and Reporting: Provides valuable insights to identify areas for improvement and make data-driven decisions.
  • Remote Work Friendly: Enables flexible work arrangements for customer service teams.
  • Limited Information on Specific Features: The website doesn't provide in-depth details about the functionalities of AI features like chatbots or knowledge base integration.
  • Pricing Not Readily Available: Transparency in pricing can be a deciding factor for some businesses.
  • Scalability: It's unclear how well Sagicc scales to accommodate large businesses with high customer volumes.
  • Customer Reviews: There are no customer reviews available on the website, making it difficult to gauge real-world user experience.

Sagicc's Support Options

Email Address

comercial@sagicc.co

Chatbot

Available

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