About Salesfloor
Salesfloor is a retail clienteling app and virtual shopping software from Salesfloor that enables store associates to deliver personalized, omnichannel retail experiences. It includes clienteling, virtual shopping, and conversational AI so associates can engage effectively with customers. With millions of interactions per year generating $5 billion in sales, Salesfloor supports a wide range of retail segments, including apparel, beauty, specialty department stores, web-only digital sales, and big box. The platform helps retailers drive engagement and increase sales through modern technology. Key capabilities: Clienteling Virtual Shopping Conversational AI Omnichannel Support Personalized Engagement Best for: Retail store associates that need to provide tailored shopping experiences.
Salesfloor is a cutting-edge sales enablement platform that has redefined how retail businesses approach customer engagement in a digital-first world. Designed specifically for mid-market to enterprise retailers, the platform seamlessly unifies in-store and online customer experiences, empowering retail associates with the tools they need to deliver personalized, human-centric service across multiple touchpoints. At its core, Salesfloor facilitates meaningful, revenue-generating interactions between store associates and customers through its suite of clienteling, virtual shopping, and AI-enhanced features. One of Salesfloor’s most striking features is its ease of use, which is crucial in an industry where technology adoption can be hindered by frontline associates’ comfort with digital tools. Users frequently describe the interface as intuitive and quick to integrate, allowing staff to focus on connecting with customers rather than learning complex software. The depth of functionality within Salesfloor is extensive and tailored to retail needs. The Clienteling Xperience™ module is particularly noteworthy, enabling associates to build and maintain strong relationships with customers through detailed profiling, segmentation, and personalized outreach via email, SMS, and in-app messaging.
Pros & Cons
- +Creates a personalized shopping experience, improving customer engagement and sales.
- +Provides valuable data-driven insights into customer needs and preferences.
- +Empowers employees, promoting engagement and improving job satisfaction.
- +Well-designed mobile platform for store associates to connect with customers beyond the store.
- +Offers virtual sales tools, mobile payments, and real-time customer interactions.
- +Helps businesses optimize order management and sales strategies.
- +Secure operations with intuitive AI-driven customer analysis.
- −Training can be challenging for new employees.
- −Some users find no major drawbacks, but minor improvements in usability could enhance performance.
Features
Key features
- Maestro AI™ (Conversational AI for Digital Commerce)
- A proprietary Conversational AI Associate that uses Salesfloor's "Shopping Intelligence" to deliver real-life, autonomous conversations engineered for tailored brand experiences and conversion.
- Associate Online Storefronts
- Enables individual store associates to have their own online storefronts where customers can shop. This extends the in-store personalized service to e-commerce, creating a seamless omnichannel experience.
- Multi-channel Communication (Live Chat, Video, Email, SMS)
- Facilitates real-time, personalized customer interactions across various digital channels, including live chat, video shopping, email, and SMS.
- Automated Clienteling Tasks
- Increases customer loyalty through timely outreach and automated tasks that anticipate customer needs, cross-sell, and upsell.
- Geo-location and Dynamic Routing
- Connects online customers with local store associates or digital sellers based on their geographic location or other routing logic.
- Proprietary Shopping Intelligence
- Maestro AI leverages Salesfloor's unique "Shopping Intelligence" to personalize recommendations and enhance conversational AI capabilities.
Additional features
- Clienteling Xperience™ Module
- Increases customer loyalty through personalized experiences and timely outreach.
- Customer Profile and Analytics
- Provides detailed customer information and analytical insights.
- Customer Segmentation
- Allows for grouping customers based on various criteria for targeted engagement.
- Multichannel Communications
- Supports communication with customers via various channels (e.g., email, SMS).
- Lookbooks / Customer Boards
- Enables creation and sharing of personalized product recommendations or style boards with customers.
- Automated Clienteling Tasks
- Automates personalized outreach and sales-related tasks for associates.
- Virtual Shopping (Salesfloor Connect™)
- Connects online customers with associates in real-time through various digital mediums.
- Live Chat
- Enables real-time text-based conversations between customers and associates.
- Video Shopping
- Allows for live video interactions between customers and associates for personalized assistance.
- Appointment Booking
- Facilitates customers scheduling appointments with associates.
- Geo-location and Dynamic Routing
- Routes online customer inquiries to local or best-suited store associates.
- Associate Online Storefronts
- Provides individual associates with their own online shopping pages.
- Chatbot Automation
- Automates certain customer interactions using chatbots.
- Conversational AI (Maestro AI™)
- Delivers autonomous, tailored brand conversations for digital commerce.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Salesfloor
Salesfloor is a retail clienteling app and virtual shopping software from Salesfloor that enables store associates to deliver personalized, omnichannel retail experiences. It includes clienteling, virtual shopping, and conversational AI so associates can engage effectively with customers. With millions of interactions per year generating $5 billion in sales, Salesfloor supports a wide range of retail segments, including apparel, beauty, specialty department stores, web-only digital sales, and big box. The platform helps retailers drive engagement and increase sales through modern technology. Key capabilities: Clienteling Virtual Shopping Conversational AI Omnichannel Support Personalized Engagement Best for: Retail store associates that need to provide tailored shopping experiences.
Salesfloor Details
Salesfloor's In-App Market Place
Does Salesfloor have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), CAD (C$), EUR (€), GBP (£), AUD (A$), JPY (¥), CNY (¥), HKD (HK$), CHF (CHF), SGD (S$), MXN (Mex$)
Pros & Cons
- Creates a personalized shopping experience, improving customer engagement and sales.
- Provides valuable data-driven insights into customer needs and preferences.
- Empowers employees, promoting engagement and improving job satisfaction.
- Well-designed mobile platform for store associates to connect with customers beyond the store.
- Offers virtual sales tools, mobile payments, and real-time customer interactions.
- Helps businesses optimize order management and sales strategies.
- Secure operations with intuitive AI-driven customer analysis.
- Training can be challenging for new employees.
- Some users find no major drawbacks, but minor improvements in usability could enhance performance.
Salesfloor's Support Options
Salesfloor's Alternatives
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