About Salesforce Media
Salesforce Media Cloud delivers an exceptional, industry-tailored CRM experience that addresses the unique operational demands of modern media and entertainment organizations.
Salesforce Media Cloud delivers an exceptional, industry-tailored CRM experience that addresses the unique operational demands of modern media and entertainment organizations. Built natively on the deeply integrated Headless 360 foundation, it enables enterprises to seamlessly orchestrate the complete lifecycle of subscriber acquisitions, advertising monetization, and customer care workflows. By unifying isolated data streams into a single trusted repository, the system empowers distributed teams to scale operational productivity through powerful, built-in intelligent agents. These autonomous AI systems proactively manage client communications, resolve routine customer service inquiries, and optimize multi-channel promotional inventories without extensive administrative manual overhead. Ultimately, it equips media networks with the agility required to drive strong commercial growth while securing long-term subscriber retention.
Pros & Cons
- Optimizes multi-channel advertising lifecycles from single points of view
- Boosts client operational productivity via integrated agentic systems
- Improves viewer retention cycles using hyper-personalized audience insights
- Minimizes billing variances through automated payment reconciliation loops
- Empowers team members to construct individual operational agents quickly
- System customizability can lead to complex administrative overhead risks
- High volume transaction processing places immense strain on external APIs
- Cross-system data transformations occasionally encounter operational delays
- Linear scheduling frameworks need extensive mapping for full optimization
- Agent systems require continuous training inputs to stay accurate
Features
Key features
Automates ad sales processes to improve stakeholder collaboration and lead management.
Enables acquisition of new subscribers and enhances engagement across multiple channels.
Integrates and connects disparate systems to automate business processes and increase productivity.
Leverages the Salesforce Customer 360 platform to provide a single view of customer interactions.
Transforms trusted data into actionable insights for media-specific business operations.
Additional features
Streamlines the end-to-end advertising sales cycle from lead to cash.
Tools for managing subscriber relationships and delivering consistent experiences.
Automates complex media and entertainment business workflows.
Maximizes audience interaction through personalized communication tools.
Optimizes production and operations processes for media organizations.
Delivers services and content consistently across online, in-store, and mobile channels.
Connects data from various sources to provide a unified view of the customer.
Industry-tailored cloud infrastructure for media and entertainment companies.
Pricing
Annual plans
- Omnistudio
- Business Rules Engine
- Actionable Relationship Center
- Deeply customizable CRM
- Media-specific data model
Entry-level Media Cloud edition designed for media and entertainment providers with core industry CRM capabilities.
- Advertising Sales Management
- Revenue Cloud Advanced
- Contracts & Orders
- Catalog
- CPQ
- Omnistudio
- Business Rules Engine
Includes advanced monetization, advertising sales, and revenue management capabilities for growing organizations.
- Agentforce for Media Cloud
- Flex Credits
- Data Cloud
- Slack
- Tableau Next
- Revenue Cloud Events
Combines Advanced Edition with AI-powered Agentforce, collaboration tools, analytics, and sales performance capabilities.
- Agentforce for Media Cloud
- Flex Credits
- Data Cloud
- Slack
- Tableau Next
- Revenue Cloud Events
Focuses on customer service excellence with AI, engagement tools, and community features in addition to Advanced Edition capabilities.
Countries & Languages
Interface languages
Billing currencies
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About Salesforce Media
Salesforce Media Cloud delivers an exceptional, industry-tailored CRM experience that addresses the unique operational demands of modern media and entertainment organizations.
Salesforce Media Details
Salesforce Media's In-App Market Place
Does Salesforce Media have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Plans
Annual plans
- Omnistudio
- Business Rules Engine
- Actionable Relationship Center
- Deeply customizable CRM
- Media-specific data model
Entry-level Media Cloud edition designed for media and entertainment providers with core industry CRM capabilities.
- Advertising Sales Management
- Revenue Cloud Advanced
- Contracts & Orders
- Catalog
- CPQ
- Omnistudio
- Business Rules Engine
Includes advanced monetization, advertising sales, and revenue management capabilities for growing organizations.
- Agentforce for Media Cloud
- Flex Credits
- Data Cloud
- Slack
- Tableau Next
- Revenue Cloud Events
Combines Advanced Edition with AI-powered Agentforce, collaboration tools, analytics, and sales performance capabilities.
- Agentforce for Media Cloud
- Flex Credits
- Data Cloud
- Slack
- Tableau Next
- Revenue Cloud Events
Focuses on customer service excellence with AI, engagement tools, and community features in addition to Advanced Edition capabilities.
Accepted Payment Currencies
USD ($), GBP (£), EUR (€), USD, EUR, GBP, CAD, JPY, SEK
Pros & Cons
- Optimizes multi-channel advertising lifecycles from single points of view
- Boosts client operational productivity via integrated agentic systems
- Improves viewer retention cycles using hyper-personalized audience insights
- Minimizes billing variances through automated payment reconciliation loops
- Empowers team members to construct individual operational agents quickly
- System customizability can lead to complex administrative overhead risks
- High volume transaction processing places immense strain on external APIs
- Cross-system data transformations occasionally encounter operational delays
- Linear scheduling frameworks need extensive mapping for full optimization
- Agent systems require continuous training inputs to stay accurate
Salesforce Media's Support Options
Contact
18006649073Documentation
https://developer.salesforce.com/docsCommunity Forums
https://www.salesforce.com/communities/Chatbot
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