About Salesforce Retail CRM
Salesforce Retail CRM is a customer relationship management software from Salesforce that supports retail businesses in acquiring and retaining profitable customers. It combines Agentforce, industry trends, and retail solutions so retailers can grow revenue and relationships effectively. This platform provides insights into market trends and customer behavior, enabling retailers to make informed decisions. Additionally, it includes tools for managing customer interactions and improving loyalty programs. Key capabilities: Agentforce Industry trends Customer insights Loyalty management Retail solutions Best for: retail businesses that need to acquire and retain customers efficiently.
Salesforce Retail CRM Details
Salesforce Retail CRM's In-App Market Place
Does Salesforce Retail CRM have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
5
Mini Apps
Salesforce Inbox: Manages emails
calendar
and CRM data all in one place.
Salesforce CPQ: Configures price quotes based on customer needs.
Field Service Lightning: Manages field service operations and on-site customer support.
Pricing Options
Accepted Payment Currencies
US Dollar (USD), Euro (EUR), British Pound (GBP), Japanese Yen (JPY), Australian Dollar (AUD), Canadian Dollar (CAD), Indian Rupee (INR)
Pros & Cons
- Highly customizable and scalable
- Extensive app marketplace (AppExchange)
- AI-powered tools (Einstein AI)
- Powerful marketing automation
- Strong support for mobile use
- Steep learning curve for new users
- Some customizations may require advanced technical knowledge