Salesquared
About Salesquared
Salesquared by Krishnas Digital Technologies and Soft Labs is an Interactive Voice Response (IVR) solution designed to help businesses automate customer interactions and streamline inbound and outbound communication processes.
Salesquared by Krishnas Digital Technologies and Soft Labs is an Interactive Voice Response (IVR) solution designed to help businesses automate customer interactions and streamline inbound and outbound communication processes. Its primary purpose is to enhance customer engagement by routing calls efficiently, providing self-service options, and integrating communication workflows with sales and support operations. Key features include customizable IVR flows, call routing, voice prompts, analytics, and CRM integration, making it a practical solution for organizations handling high volumes of customer calls.
Pros & Cons
- It’s a massive relief that you can get a professional call center running in minutes without buying hardware.
- Having the CRM, SMS, and voice tools all in one spot stops you from constantly switching between tabs.
- Protecting employee and customer privacy with number masking is a huge plus for building trust and safety.
- The field force tracking is perfect for actually knowing where your outside sales team is during the day.
- The website mentions a free CRM, but it’s likely you'll need to pay for the truly useful features.
- Setting up all these automations and integrations might feel a bit overwhelming if you aren't tech-savvy.
- Being a cloud-based system means your entire communication line dies if your internet connection gets spotty.
- The mobile app for telecalling is restricted to Android, which leaves iPhone users completely out in the cold.
- While they offer 24/7 support, getting immediate help during peak hours can sometimes be a frustrating waiting game.
Features
Key features
Protects the privacy of both agents and customers by using anonymous numbers during calls to keep personal identities secure.
Uses a drag-and-drop interface to allow businesses to easily design complex inbound call paths without needing technical expertise.
Consolidates Voice, SMS, and Chat communications into a single interface to ensure no customer interaction is missed.
Provides mobile-based tracking and performance monitoring for teams working outside the office to boost remote productivity.
Enables businesses to launch a fully functional remote call center in under 30 minutes with zero hardware requirements.
Offers a built-in tool to automate lead nurturing and task management that works natively with the communication system.
Additional features
Allows for the setup of remote support and sales teams using only an internet connection.
Directs callers to the right department through automated voice menus and intelligent routing.
Increases sales team efficiency by automatically placing outgoing calls and connecting agents only when a lead answers.
Logs every conversation and keeps a record of call data for quality monitoring and training purposes.
Enables sending bulk notifications, reminders, and marketing messages to specific customer segments.
Tracks website visitor behavior to help businesses target the right audience and convert leads more effectively.
Provides professional business numbers that make it easier and cheaper for customers to reach out.
Integrates a button on websites that allows visitors to initiate a call with one click.
Sends secure one-time passwords for identity verification and transaction security.
Syncs call data and customer history with third-party apps like Bitrix24 to keep workflows seamless.
Rings multiple agents simultaneously to ensure inbound calls are answered as quickly as possible.
Captures lead information automatically when a customer hangs up after a single ring.
Automates a sequence of emails or messages to nurture leads over a set period.
Pricing
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About Salesquared
Salesquared by Krishnas Digital Technologies and Soft Labs is an Interactive Voice Response (IVR) solution designed to help businesses automate customer interactions and streamline inbound and outbound communication processes.
Salesquared Details
Salesquared's In-App Market Place
Does Salesquared have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), CAD (C$), AUD (A$), JPY (¥), CHF (Fr), CNY (¥), INR (₹), RUB (₽), BRL (R$), MXN ($)
Pros & Cons
- It’s a massive relief that you can get a professional call center running in minutes without buying hardware.
- Having the CRM, SMS, and voice tools all in one spot stops you from constantly switching between tabs.
- Protecting employee and customer privacy with number masking is a huge plus for building trust and safety.
- The field force tracking is perfect for actually knowing where your outside sales team is during the day.
- The website mentions a free CRM, but it’s likely you'll need to pay for the truly useful features.
- Setting up all these automations and integrations might feel a bit overwhelming if you aren't tech-savvy.
- Being a cloud-based system means your entire communication line dies if your internet connection gets spotty.
- The mobile app for telecalling is restricted to Android, which leaves iPhone users completely out in the cold.
- While they offer 24/7 support, getting immediate help during peak hours can sometimes be a frustrating waiting game.
Salesquared's Support Options
Salesquared's Alternatives
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