About SAT 2000
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SAT 2000 Details
Vendor
College Board
Year Launched
Location
New York, United States
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Chinese, Japanese, Korean, Italian
Users
Administrators, supervisors, agents
Industries Served
Education, Government, Nonprofit, Technology
Tags
Contact Center, SAT test, College Board.
SAT 2000's In-App Market Place
Does SAT 2000 have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
7
Mini Apps
1. Virtual Hold Technology: Allows callers to request a call back rather than waiting on hold
improving customer satisfaction.
2. Speech Recognition: Transcribes and analyzes voice interactions to provide valuable insights and optimize call center performance.
3. Workforce Management: Helps to schedule employees effectively
ensuring optimal staffing levels at all times.
4. Automatic Call Distributor (ACD): Routes incoming calls to the most appropriate agent based on pre-defined criteria
improving efficiency and customer experience.
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD ($), JPY (¥)
Pros & Cons
- Streamlines the process of handling standardized test registrations and inquiries
- Helps to efficiently manage a large volume of student information and communication
- Provides a centralized platform for tracking and monitoring student progress and performance
- Offers customizable features to cater to specific needs and requirements of educational institutions
- Increases operational efficiency and reduces manual workload for staff members
- Limited customization options for contact center operations
- Steep learning curve for new users
- Inconsistent performance in high-volume call scenarios
- Lack of integration with other applications or databases
- Limited reporting and analytics capabilities