About SCRM
SCRM is a supply chain risk management software/platform from Integrated Freight Systems that helps organizations identify and mitigate potential risks within their supply chains. It combines risk assessment tools, supplier evaluation features, and incident management capabilities so businesses can better prepare for and respond to disruptions. The platform offers real-time data analysis and reporting, enabling users to make informed decisions quickly. Additionally, SCRM supports integration with existing supply chain management systems for simplified workflows. Key capabilities: risk assessment tools supplier evaluation features incident management capabilities data analysis reporting Best for: supply chain professionals that need to manage and reduce risks in their operations.
SCRM by Integrated Freight Systems (IFS) represents a bold and effective step forward in CRM technology purpose-built for the logistics and supply chain sector. Unlike traditional CRMs that attempt to serve a broad range of industries with generalized tools, SCRM is deeply embedded in the operational realities of logistics businesses, offering a tailored solution that directly addresses the day-to-day challenges of 3PLs, freight brokers, freight forwarders, and transportation providers. It serves as more than just a customer relationship management platform—it becomes a central nervous system for sales, quoting, and operational efficiency, integrating seamlessly into the logistics workflow. Its architecture is designed around the specific needs of the logistics ecosystem, accommodating all transportation modes, including inland, ocean, and air freight, as well as warehousing services. This unique vertical focus makes SCRM stand out among CRMs and offers businesses in the logistics industry a highly specialized, robust solution for managing both customer relationships and supply chain partners. One of the most impressive aspects of SCRM is its functionality.
Pros & Cons
- +Industry-specific CRM: Designed specifically for logistics and supply chain management.
- +Full logistics quoting: Simplifies quotes with multi-modal transport options.
- +Unlimited integrations: API support for seamless integration with existing systems.
- +Sales cycle automation: Streamlines calls, emails, and meetings for consistency.
- +Dashboard for analytics: Provides real-time performance tracking and insights.
- +Full email synchronization: Captures all stakeholder communications efficiently.
- +Flexible pricing plans: Options ranging from free to advanced automation tools.
- +Strong support system: Offers email and phone support with extended service hours.
- −Limited functionality in free plan: Advanced features require paid subscriptions.
- −Industry-specific focus: May not suit businesses outside logistics and supply chain sectors.
- −Learning curve for automation: Users may require onboarding to fully optimize features.
- −Cost considerations: Higher-tier plans may not be budget-friendly for small businesses.
Features
Key features
- Supply Chain Specialized CRM
- SCRM is uniquely engineered specifically for the logistics and supply chain industry, supporting all transportation modes and warehousing services, making it a specialized CRM for this niche.
- Full Logistics Quoting
- It enables the creation of comprehensive quotes encompassing all transport modes and logistics services in a single document, and provides access to market conditions, historical data, and tariffs to expedite the quotation process.
- Supply Chain Dashboard
- Offers a dedicated, industry-specific overview of company performance and activities, allowing for comparative analyses filtered by company, branch, and sales executive portfolio.
- Automated Sales Cycles
- Users can configure recurring call, email, and meeting cycles, assign them to relevant owners, ensuring sales consistency and revenue growth through structured follow-ups.
- Full Email Synchronization
- Automatically captures and populates all email exchanges into the CRM's appropriate company and contact forms, providing complete email visibility across all stakeholders without manual logging.
- Unlimited Integrations via API
- Allows existing and future applications to communicate with SCRM via API integration, ensuring seamless data exchange and workflow maintenance with current systems.
Additional features
- Manage customers
- Centralizes customer information for logistics businesses.
- Manage sales leads
- Organizes and tracks potential clients.
- Manage supply chain stakeholders
- Extends CRM capabilities to include carriers, manufacturers, agents, and other relevant parties.
- Unlimited Integrations (via API)
- Allows existing and future applications to connect and communicate with SCRM for optimized data exchange.
- Supply Chain Specialized
- CRM built specifically for the logistics and supply chain industry.
- Supports all transportation modes
- Handles inland, ocean, air freight.
- Supports warehousing services
- Includes storage, distribution, and other warehousing functionalities.
- Supply Chain Dashboard
- Provides an industry-specific overview of company performance and activities.
- Full Logistics Quoting
- Enables creation of comprehensive quotes for all transport and logistics services.
- Access market conditions
- Provides data on current market situations to aid quoting.
- Access historical data
- Utilizes past performance data for informed quoting.
- Access tariffs
- Allows for quick access to pricing schedules for various services.
- Sales Cycles
- Configurable recurring cycles for calls, emails, and meetings to maintain sales consistency.
- Full Email Synchronization
- Automatically captures and populates email exchanges into the CRM for complete visibility.
- Companies (Unlimited - Free plan and up)
- Allows for managing an unlimited number of company records.
- Contacts (Unlimited - Free plan and up)
- Allows for managing an unlimited number of contact records.
- Email Templates
- Provides pre-designed templates for efficient email communication.
- Notes
- Allows users to record notes related to companies, contacts, and activities.
- Reports & Analytics
- Generates insights into sales performance and other metrics.
- Sites
- Likely refers to managing physical locations or specific points within the supply chain.
- Locations
- Similar to sites, for geographical tracking within the CRM.
- Logistics Dashboard (Basic plan and up)
- An enhanced version of the supply chain dashboard.
- Log Calls (Manually - Basic plan and up)
- Allows manual entry of call activities.
- Log Emails (Manually - Basic plan and up)
- Allows manual entry of email activities.
- Meetings (Basic plan and up)
- Functionality to schedule and log meetings.
- Tasks (Basic plan and up)
- Enables creation and management of tasks.
- Document Management (3 GB, 5 GB, Unlimited - Paid plans)
- Storage and organization of documents within the CRM.
- Sales Pipeline (Standard plan and up)
- Visual representation and management of sales opportunities through different stages.
- Call Sync (VoIP Integration - Standard plan and up)
- Integrates with VoIP systems to automatically log calls.
- Email Sync (Office 365 & Gmail - Standard plan and up)
- Automatically synchronizes emails from popular email providers.
- Sales Cycles (up to 20, Unlimited - Standard/Advanced plans)
- Number of configurable sales cycles varies by plan.
- Historical Lane Analysis (Standard plan and up)
- Analyzes historical data for specific shipping lanes.
- Logistics Quotes (200/month, Unlimited - Standard/Advanced plans)
- Number of quotes that can be generated per month varies by plan.
- Quote Rating (Standard plan and up)
- Functionality to rate or assess the quality of quotes.
- DAT Integration (Standard plan and up)
- Integration with the DAT freight load board.
- PC Miler Integration (Standard plan and up)
- Integration with PC Miler for truck routing and mileage.
- TomTom Integration (Standard plan and up)
- Integration with TomTom services.
- Bluegrace Integration (Standard plan and up)
- Integration with Bluegrace Logistics services.
- Freight Management System (TMS) Integration (Standard plan and up)
- Connects with Transportation Management Systems.
- Real-time FCL & LCL Rates (Standard plan and up)
- Provides live rates for Full Container Load and Less than Container Load shipments.
- Truck Routing & Mileage Info (Standard plan and up)
- Offers information for planning truck routes and calculating mileage.
- Open API (Advanced plan)
- Provides direct access to the CRM's API for custom integrations and development.
Pricing
Monthly plans
Basic
USD 32
Standard
USD 55
Advanced
USD 65
Countries & Languages
Interface languages
Billing currencies
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About SCRM
SCRM is a supply chain risk management software/platform from Integrated Freight Systems that helps organizations identify and mitigate potential risks within their supply chains. It combines risk assessment tools, supplier evaluation features, and incident management capabilities so businesses can better prepare for and respond to disruptions. The platform offers real-time data analysis and reporting, enabling users to make informed decisions quickly. Additionally, SCRM supports integration with existing supply chain management systems for simplified workflows. Key capabilities: risk assessment tools supplier evaluation features incident management capabilities data analysis reporting Best for: supply chain professionals that need to manage and reduce risks in their operations.
SCRM Details
SCRM's In-App Market Place
Does SCRM have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Plans
Monthly plans
Basic
USD 32
Standard
USD 55
Advanced
USD 65
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹), MXN (Mex$), BRL (R$), KRW (₩), RUB (₽)
Pros & Cons
- Industry-specific CRM: Designed specifically for logistics and supply chain management.
- Full logistics quoting: Simplifies quotes with multi-modal transport options.
- Unlimited integrations: API support for seamless integration with existing systems.
- Sales cycle automation: Streamlines calls, emails, and meetings for consistency.
- Dashboard for analytics: Provides real-time performance tracking and insights.
- Full email synchronization: Captures all stakeholder communications efficiently.
- Flexible pricing plans: Options ranging from free to advanced automation tools.
- Strong support system: Offers email and phone support with extended service hours.
- Limited functionality in free plan: Advanced features require paid subscriptions.
- Industry-specific focus: May not suit businesses outside logistics and supply chain sectors.
- Learning curve for automation: Users may require onboarding to fully optimize features.
- Cost considerations: Higher-tier plans may not be budget-friendly for small businesses.
SCRM's Support Options
Email Address
info@ifreightsystems.comContact
+1 786-822-5356SCRM's Alternatives
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