About Selcomm
Selcomm is a communication software from Select Software Solutions that helps organizations manage their internal and external communications. It provides features such as message tracking, user analytics, and integration with third-party applications so teams can effectively coordinate their efforts. Selcomm is designed to facilitate clear communication across different departments and stakeholders, ensuring that important information is shared promptly. Additionally, it includes tools for real-time collaboration and feedback collection, improving decision-making processes. Key capabilities: message tracking user analytics third-party integration real-time collaboration feedback collection Best for: organizations that need to improve communication efficiency and collaboration among teams.
Selcomm, developed by Select Software Solutions, is a powerful and highly specialized platform that stands out as a comprehensive solution for billing, customer relationship management (CRM), and business support systems (BSS) specifically within the telecommunications industry. Unlike conventional CRMs that offer generalized features for broad business use, Selcomm is engineered with the complexity and scale of Communication Service Providers (CSPs) in mind. For over twenty years, it has catered to an array of telecom operators—ranging from mobile and fixed-line providers to broadband, Pay TV, satellite services, and more—handling everything from customer acquisition to network provisioning, complex billing, and revenue assurance. This longevity in such a demanding sector is itself a testament to the platform’s robustness and adaptability. At the heart of Selcomm’s strength is its industry-leading convergent billing engine. This module allows CSPs to combine multiple service types into unified bundles with sophisticated pricing, rating, and discounting mechanisms. The billing engine is capable of managing thousands of telecommunications service types and handles complex scenarios like pre-paid/post-paid hybrids, caps, tiered pricing, and accounts receivable tracking with remarkable accuracy.
Pros & Cons
- Comprehensive billing engine: Supports multiple channels, subscriptions, rating, tariffing, discounting, and automated payment processing.
- Customer self-service portals: Allows users to manage accounts, invoices, and transactions independently.
- Network and provisioning management: Streamlines onboarding, mediation, reconciliation, and reporting.
- Sales and order automation: Integrates dealer management and retail sales portals for efficient workflows.
- Broad industry support: Works for MVNOs, MVNEs, wholesalers, and service providers.
- Scalability: Handles large volumes of transactions and adapts to evolving business needs.
- Strong client feedback: Recognized for reliability and efficiency in telecom billing.
- Industry-specific focus: Primarily designed for telecom and communication service providers.
- Complex implementation: Businesses may require onboarding and integration support.
- Learning curve: Some users may need time to fully utilize automation tools.
Features
Key features
Selcomm is designed to bill any telecommunication product (Satellite, Mobile, Fixed, Triple Play, etc.) and support convergent billing, allowing the combination of various service types into single bundles with discounts and caps. This is unique in its breadth across communication services.
It's highlighted as the industry's leading billing engine, catering to multiple channels, complex rating, tariffing, discounting, bundle management, bill presentment, full accounts receivables, and automated payment processing with unlimited scalability. This depth in billing is a core differentiator.
Offers robust self-care portals allowing subscribers to perform extensive account management, ticket lodgement, bill history reviews, invoice downloads, and usage detail views, significantly reducing customer service load.
Selcomm boasts out-of-the-box integrations with over 300 B2B systems, enabling automated ordering, provisioning, workflow processing, usage collection, and payment processing, showcasing broad compatibility and automation capabilities.
Manages the full lifecycle of network feeds (configuration, onboarding, provisioning, usage), mediation, VEE, reconciliation, and reporting, streamlining the complex process of service activation and network data handling.
The system allows for fast and easy configuration of innovative products and rate plans, providing telecommunication companies with the flexibility to quickly adapt to market opportunities and diversify their services.
Additional features
Handles all stages of a communication product from activation to billing.
Core functionality for calculating charges for services.
Supports billing from various sales or service channels.
Manages recurring service agreements.
Handles intricate pricing structures for services.
Manages and applies different tariff rates.
Applies various types of discounts to bills.
Allows packaging multiple services together for combined billing.
Enables setting limits on usage or charges.
Formats and delivers bills to customers.
Manages all money owed to the business.
Calculates the costs associated with services.
Processes payments automatically.
Can handle an increasing volume of data and users without performance issues.
Simplifies the setup of new pricing structures.
Allows customers to manage their own accounts and services.
Displays customer data uniformly.
Provides comprehensive view for subscribers.
Customers can manage their own account details.
Customers can submit support requests.
Customers can view past invoices.
Customers can download their bills.
Customers can see detailed usage information.
Customers can manage their active products and services.
Manages network configurations and data feeds.
Sets up network parameters.
Integrates new network elements or services.
Activates services on the network.
Collects and processes network usage data.
Processes raw usage data into billable events.
Ensures accuracy of usage data.
Compares data from different sources to ensure consistency.
Generates reports on network performance and usage.
Streamlines activation of new services with defined processes.
Connects with numerous external systems without custom development.
Handles the entire sales and order fulfillment process.
Supports sales activities from various sources.
Dedicated portals for managing dealer networks.
Portals for direct retail sales.
Allows customization of order processing rules.
Automates steps in the order fulfillment process.
Performs credit checks on customers during order placement.
Initiates service activation upon order completion.
Improves customer experience by efficient order handling.
Enables quick setup of new product offerings.
Combines charges for multiple service types onto a single bill.
Broad compatibility for data exchange and automation.
Automates the process of placing orders.
Automates the activation of services.
Automates steps within various business workflows.
Automatically gathers data on service usage.
Designed to adapt to future business expansion and new services.
Facilitates quick launch of new offerings.
Adaptable to changing business requirements.
Broadband (any technology), Mobile / Cellular, Internet, Wireless, Fixed Line, Satellite, Pay TV, IP-Based.
MVNO, MVNE, Service Provider, Wholesaler, XaaS.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Selcomm
Selcomm is a communication software from Select Software Solutions that helps organizations manage their internal and external communications. It provides features such as message tracking, user analytics, and integration with third-party applications so teams can effectively coordinate their efforts. Selcomm is designed to facilitate clear communication across different departments and stakeholders, ensuring that important information is shared promptly. Additionally, it includes tools for real-time collaboration and feedback collection, improving decision-making processes. Key capabilities: message tracking user analytics third-party integration real-time collaboration feedback collection Best for: organizations that need to improve communication efficiency and collaboration among teams.
Selcomm Details
Selcomm's In-App Market Place
Does Selcomm have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), NZD (NZ$)
Pros & Cons
- Comprehensive billing engine: Supports multiple channels, subscriptions, rating, tariffing, discounting, and automated payment processing.
- Customer self-service portals: Allows users to manage accounts, invoices, and transactions independently.
- Network and provisioning management: Streamlines onboarding, mediation, reconciliation, and reporting.
- Sales and order automation: Integrates dealer management and retail sales portals for efficient workflows.
- Broad industry support: Works for MVNOs, MVNEs, wholesalers, and service providers.
- Scalability: Handles large volumes of transactions and adapts to evolving business needs.
- Strong client feedback: Recognized for reliability and efficiency in telecom billing.
- Industry-specific focus: Primarily designed for telecom and communication service providers.
- Complex implementation: Businesses may require onboarding and integration support.
- Learning curve: Some users may need time to fully utilize automation tools.
Selcomm's Support Options
Email Address
contactus@selectsoftware.com.auContact
+61 2 9475 7575Selcomm's Alternatives
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