About Selcomm
Selcomm is a communication software from Select Software Solutions that helps organizations manage their internal and external communications. It provides features such as message tracking, user analytics, and integration with third-party applications so teams can effectively coordinate their efforts. Selcomm is designed to facilitate clear communication across different departments and stakeholders, ensuring that important information is shared promptly. Additionally, it includes tools for real-time collaboration and feedback collection, improving decision-making processes. Key capabilities: message tracking user analytics third-party integration real-time collaboration feedback collection Best for: organizations that need to improve communication efficiency and collaboration among teams.
Selcomm, developed by Select Software Solutions, is a powerful and highly specialized platform that stands out as a comprehensive solution for billing, customer relationship management (CRM), and business support systems (BSS) specifically within the telecommunications industry. Unlike conventional CRMs that offer generalized features for broad business use, Selcomm is engineered with the complexity and scale of Communication Service Providers (CSPs) in mind. For over twenty years, it has catered to an array of telecom operators—ranging from mobile and fixed-line providers to broadband, Pay TV, satellite services, and more—handling everything from customer acquisition to network provisioning, complex billing, and revenue assurance. This longevity in such a demanding sector is itself a testament to the platform’s robustness and adaptability. At the heart of Selcomm’s strength is its industry-leading convergent billing engine. This module allows CSPs to combine multiple service types into unified bundles with sophisticated pricing, rating, and discounting mechanisms. The billing engine is capable of managing thousands of telecommunications service types and handles complex scenarios like pre-paid/post-paid hybrids, caps, tiered pricing, and accounts receivable tracking with remarkable accuracy.
Pros & Cons
- +Comprehensive billing engine: Supports multiple channels, subscriptions, rating, tariffing, discounting, and automated payment processing.
- +Customer self-service portals: Allows users to manage accounts, invoices, and transactions independently.
- +Network and provisioning management: Streamlines onboarding, mediation, reconciliation, and reporting.
- +Sales and order automation: Integrates dealer management and retail sales portals for efficient workflows.
- +Broad industry support: Works for MVNOs, MVNEs, wholesalers, and service providers.
- +Scalability: Handles large volumes of transactions and adapts to evolving business needs.
- +Strong client feedback: Recognized for reliability and efficiency in telecom billing.
- −Industry-specific focus: Primarily designed for telecom and communication service providers.
- −Complex implementation: Businesses may require onboarding and integration support.
- −Learning curve: Some users may need time to fully utilize automation tools.
Features
Key features
- Convergent Billing for Any Comms
- Selcomm is designed to bill any telecommunication product (Satellite, Mobile, Fixed, Triple Play, etc.) and support convergent billing, allowing the combination of various service types into single bundles with discounts and caps. This is unique in its breadth across communication services.
- Industry-Leading & Functionally Rich Billing Engine
- It's highlighted as the industry's leading billing engine, catering to multiple channels, complex rating, tariffing, discounting, bundle management, bill presentment, full accounts receivables, and automated payment processing with unlimited scalability. This depth in billing is a core differentiator.
- Comprehensive Customer Self-Service Portals
- Offers robust self-care portals allowing subscribers to perform extensive account management, ticket lodgement, bill history reviews, invoice downloads, and usage detail views, significantly reducing customer service load.
- Extensive Third-Party System Integrations (300+ B2B)
- Selcomm boasts out-of-the-box integrations with over 300 B2B systems, enabling automated ordering, provisioning, workflow processing, usage collection, and payment processing, showcasing broad compatibility and automation capabilities.
- Network and Provisioning Management
- Manages the full lifecycle of network feeds (configuration, onboarding, provisioning, usage), mediation, VEE, reconciliation, and reporting, streamlining the complex process of service activation and network data handling.
- Rapid Time-to-Market for New Products
- The system allows for fast and easy configuration of innovative products and rate plans, providing telecommunication companies with the flexibility to quickly adapt to market opportunities and diversify their services.
Additional features
- Manage full life-cycle of ALL telecommunication products
- Handles all stages of a communication product from activation to billing.
- Billing Engine
- Core functionality for calculating charges for services.
- Multiple Channels (for billing)
- Supports billing from various sales or service channels.
- Subscriptions
- Manages recurring service agreements.
- Complex Rating
- Handles intricate pricing structures for services.
- Tariffing
- Manages and applies different tariff rates.
- Discounting
- Applies various types of discounts to bills.
- Bundles
- Allows packaging multiple services together for combined billing.
- Caps
- Enables setting limits on usage or charges.
- Bill Presentment
- Formats and delivers bills to customers.
- Full Accounts Receivables
- Manages all money owed to the business.
- Costing
- Calculates the costs associated with services.
- Automated Payment processing
- Processes payments automatically.
- Unlimited Scalability
- Can handle an increasing volume of data and users without performance issues.
- Configure new rate plans with ease through Portals
- Simplifies the setup of new pricing structures.
- Customer Self Service
- Allows customers to manage their own accounts and services.
- Consistent Customer Information Presentation
- Displays customer data uniformly.
- Access to All Accounts, Services and Transaction details (for customers)
- Provides comprehensive view for subscribers.
- Account Management (via Self-Care portals)
- Customers can manage their own account details.
- Ticket Lodgement (via Self-Care portals)
- Customers can submit support requests.
- Bill History Reviews (via Self-Care portals)
- Customers can view past invoices.
- Invoice Downloads (via Self-Care portals)
- Customers can download their bills.
- Usage Detail Views (via Self-Care portals)
- Customers can see detailed usage information.
- Product and Service Management (via Self-Care portals)
- Customers can manage their active products and services.
- Network and Key Feeds Management
- Manages network configurations and data feeds.
- Configuration (Network)
- Sets up network parameters.
- Onboarding (Network)
- Integrates new network elements or services.
- Provisioning (Network)
- Activates services on the network.
- Usage (Network)
- Collects and processes network usage data.
- Mediation (Network data)
- Processes raw usage data into billable events.
- VEE (Validation, Editing, Estimation - Network data)
- Ensures accuracy of usage data.
- Reconciliation (Network data)
- Compares data from different sources to ensure consistency.
- Reporting (Network data)
- Generates reports on network performance and usage.
- Service on-boarding with workflows
- Streamlines activation of new services with defined processes.
- Hundreds of third party platform integrations (out-of-the-box)
- Connects with numerous external systems without custom development.
- Sales & Orders Management
- Handles the entire sales and order fulfillment process.
- Multiple Sales Channels Management
- Supports sales activities from various sources.
- Dealer Management Portals
- Dedicated portals for managing dealer networks.
- Retail Sales Portals
- Portals for direct retail sales.
- Configurable Rules (for Order Workflows)
- Allows customization of order processing rules.
- Automate Order Workflows
- Automates steps in the order fulfillment process.
- Credit Checking (for orders)
- Performs credit checks on customers during order placement.
- Activations (for orders)
- Initiates service activation upon order completion.
- Enhanced Customer Service (through streamlined orders)
- Improves customer experience by efficient order handling.
- Innovative products with fast and easy configuration
- Enables quick setup of new product offerings.
- Convergent billing
- Combines charges for multiple service types onto a single bill.
- Integrates with 300+ B2B systems
- Broad compatibility for data exchange and automation.
- Automated ordering
- Automates the process of placing orders.
- Automated provisioning
- Automates the activation of services.
- Automated workflow processing
- Automates steps within various business workflows.
- Automated usage collection
- Automatically gathers data on service usage.
- Future proof growth opportunities
- Designed to adapt to future business expansion and new services.
- Rapid time to market for all new products
- Facilitates quick launch of new offerings.
- Flexibility to meet evolving needs
- Adaptable to changing business requirements.
- Supports various Communication Services
- Broadband (any technology), Mobile / Cellular, Internet, Wireless, Fixed Line, Satellite, Pay TV, IP-Based.
- Supports various Business Models
- MVNO, MVNE, Service Provider, Wholesaler, XaaS.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Selcomm
Selcomm is a communication software from Select Software Solutions that helps organizations manage their internal and external communications. It provides features such as message tracking, user analytics, and integration with third-party applications so teams can effectively coordinate their efforts. Selcomm is designed to facilitate clear communication across different departments and stakeholders, ensuring that important information is shared promptly. Additionally, it includes tools for real-time collaboration and feedback collection, improving decision-making processes. Key capabilities: message tracking user analytics third-party integration real-time collaboration feedback collection Best for: organizations that need to improve communication efficiency and collaboration among teams.
Selcomm Details
Selcomm's In-App Market Place
Does Selcomm have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), NZD (NZ$)
Pros & Cons
- Comprehensive billing engine: Supports multiple channels, subscriptions, rating, tariffing, discounting, and automated payment processing.
- Customer self-service portals: Allows users to manage accounts, invoices, and transactions independently.
- Network and provisioning management: Streamlines onboarding, mediation, reconciliation, and reporting.
- Sales and order automation: Integrates dealer management and retail sales portals for efficient workflows.
- Broad industry support: Works for MVNOs, MVNEs, wholesalers, and service providers.
- Scalability: Handles large volumes of transactions and adapts to evolving business needs.
- Strong client feedback: Recognized for reliability and efficiency in telecom billing.
- Industry-specific focus: Primarily designed for telecom and communication service providers.
- Complex implementation: Businesses may require onboarding and integration support.
- Learning curve: Some users may need time to fully utilize automation tools.
Selcomm's Support Options
Email Address
contactus@selectsoftware.com.auContact
+61 2 9475 7575Selcomm's Alternatives
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