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Selmo

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Software Status:Active

About Selmo

Selmo is a call center software platform from Selmo that supports sales automation. It combines predictive dialer, power dialer, and auto dialer features, so users can efficiently manage outbound calling campaigns. Additionally, it provides call center analytics, voice recording, and call monitoring capabilities, enabling teams to analyze performance and improve call quality. The platform is designed to reduce manual dialing efforts and improve overall productivity within call centers. Selmo’s features facilitate effective communication, helping organizations reach their sales targets more effectively. Key capabilities: predictive dialer power dialer auto dialer call center analytics voice recording Best for: call center teams that need to automate and improve their outbound calling efforts.

Selmo Details

Vendor
Selmo
Year Launched
2012
Location
Singapore, SG
Deployment
cloud
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Russian, Chinese, Japanese, Korean, Arabic.
Users
Sales, customer success, recruitment, public polling, and other tasks requiring large amounts of calls
Industries Served
Insurance, Real Estate, Medical Services, Software Development, Marketing Agencies, Event Agencies, Loans Organizations, Micro-finance Organizations, Social Surveys Companies, Call Centers, Health Centers, E-commerce, Delivery Companies, Beauty Services, Avia Companies, Collection Agencies, Travel Companies, Taxi, Retail, Banks, Telephony Providers, Logistic Services.
Tags
Auto Dialer, Call Center, Contact Center, Telemarketing, Predictive Dialer

Selmo's In-App Market Place

Does Selmo have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), NZD (NZ$), KRW (₩)

Pros & Cons

  • Increased Efficiency: Features like predictive dialing and call recording can help agents make more calls and improve call quality.
  • Reduced Costs: Increased efficiency can lead to lower operational costs.
  • Improved Customer Service: Features like call monitoring and analytics can help managers identify and address areas for improvement in customer service.
  • Cloud-Based: Accessible from anywhere with an internet connection, potentially allowing for remote work.
  • User-friendly Interface: Easy for agents and managers to use.
  • Integrations: Integrates with popular CRM systems.
  • Limited Information on Pricing: The website doesn't explicitly show pricing tiers, so you might need to contact them for a quote.
  • Focus on Outbound Calls: The website seems to focus more on outbound calls (sales, telemarketing) than inbound calls (customer service).
  • Potential for Privacy Concerns: Call recording can raise privacy concerns, so ensure you have proper procedures in place.
  • Reliance on Technology: Technical issues could disrupt call center operations.

Selmo's Support Options

Email Address

info@selmo-pro.com

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