About OSDial
OSDial is an open-source predictive dialer based on the Asterisk framework. It is designed for corporate call centers, supporting inbound, outbound, and blended campaigns. The software is downloadable for on-premise installation.
OSDial is a full-featured, open-source predictive dialer built on Asterisk, aimed at corporate call centers seeking a cost-effective solution. It supports a wide range of dialing modes, including inbound, outbound, and blended campaigns. The platform is highly customizable, allowing users to create specific forms, fields, and agent scripts per campaign. Key features include real-time agent monitoring, detailed reporting, IVR capabilities, and multi-tenancy. As an open-source product, the software itself is free to download and use, with the business model centered around paid support, training, and custom development services. Installation requires technical expertise, as it involves deploying an ISO image on a CentOS-based server. A new hosted version, OSDial 4.0, is currently in development.
Pros & Cons
- Open-source license provides significant cost savings compared to proprietary dialers.
- Highly flexible configuration allows for custom forms, scripts, and campaign logic.
- Supports complex call center operations including blended inbound and outbound calling.
- No mandatory fees or enforced support contracts, providing freedom to choose paid services.
- Requires technical expertise to install and maintain, as it is deployed from an ISO on a Linux server.
- The official community forum link is broken, limiting peer support options.
- Support services and training are pre-paid and require contacting sales to set up an account.
Features
Key features
Dials multiple numbers and connects answered calls to available agents to maximize efficiency.
Create custom forms, fields, statuses, and list mixing rules for each campaign.
Provides live reports with the ability to listen, barge in, or whisper on active calls.
Manage inbound calls with IVR, music-on-hold, and routing to specific agent groups.
Features a flexible lead importer/exporter, DNC list management, and timezone handling.
Create flat or conditional scripts to guide agents during calls.
Generate performance reports for agents, campaigns, lists, and servers.
Additional features
Allows full separation of multiple companies on a single system with a commercial module.
Offers flexible options for recording calls for quality assurance.
Includes configurable AMD to filter out non-live calls.
Use TTS for automated messages and managing inbound calls.
Restrict agent access to specific campaigns, reports, and scripts based on user groups.
Provides an API to load leads from external web pages.
The interface can be 'skinned' to match corporate branding.
Pricing
Countries & Languages
Interface languages
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About OSDial
OSDial is an open-source predictive dialer based on the Asterisk framework. It is designed for corporate call centers, supporting inbound, outbound, and blended campaigns. The software is downloadable for on-premise installation.
OSDial Details
OSDial's In-App Market Place
Does OSDial have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
Pros & Cons
- Open-source license provides significant cost savings compared to proprietary dialers.
- Highly flexible configuration allows for custom forms, scripts, and campaign logic.
- Supports complex call center operations including blended inbound and outbound calling.
- No mandatory fees or enforced support contracts, providing freedom to choose paid services.
- Requires technical expertise to install and maintain, as it is deployed from an ISO on a Linux server.
- The official community forum link is broken, limiting peer support options.
- Support services and training are pre-paid and require contacting sales to set up an account.
OSDial's Support Options
Email Address
support@osdial.comContact
727-685-3000Documentation
https://wiki.osdial.comCommunity Forums
https://forum.osdial.comOSDial's Alternatives
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