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Software Status:Active

About Sentiment Metrics

Sentiment Metrics is a sentiment analysis software/platform from Sentiment Metrics that measures and evaluates public opinion and emotional tone. It provides data analysis, reporting tools, and API integrations so users can gain insights into sentiment trends and make informed decisions. The platform captures data from various sources including social media, customer feedback, and market trends, allowing users to understand how sentiment shifts over time. With customizable dashboards and real-time analytics, Sentiment Metrics helps organizations monitor brand perception and customer satisfaction effectively. Key capabilities: data collection sentiment scoring reporting tools API integrations customizable dashboards Best for: businesses and organizations that need to analyze customer sentiment for product development and marketing strategies.

Sentiment Metrics Details

Vendor
Sentiment Metrics
Year Launched
2015
Location
Sentiment US inc 222 Main Street Floor 5 Salt Lake City, UT 84101, USA
Deployment
cloud
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Japanese, Chinese
Users
Customer Service Managers, Contact Center Directors, Operations Analysts, Customer Support Agents, Automation & AI Specialists
Industries Served
E-commerce, Retail, Telecommunications, Financial Services, Technology
Tags
Customer Support, AI Contact Center, Multi-channel Support, Automation, Contact Center Management, Real-time Analytics

Sentiment Metrics's In-App Market Place

Does Sentiment Metrics have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

NA

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (Fr), CNY (¥), INR (₹), MXN ($)

Pros & Cons

  • Centralized multi-channel support
  • AI-powered automation
  • Real-time analytics
  • Seamless integrations
  • Cost reduction potential
  • Pricing not openly listed
  • Complexity for small teams
  • Dependence on integrations for full functionality
  • Requires technical setup
  • Limited detail on UI/UX specifics

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