About Sera
Sera is a field service management software from Sera Systems that supports HVAC, plumbing, and electrical contractors. It combines AI dispatching, online booking, and quoting tools to help businesses manage their operations efficiently. The platform allows teams to simplify their scheduling and improve customer engagement through easy booking and communication features. Sera also provides advanced reporting and analytics to track service performance and improve workflows. Key capabilities: AI dispatching online booking quoting tools reporting analytics Best for: contractors that need to manage field service operations and improve customer service.
Sera Details
Sera's In-App Market Place
Does Sera have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
NA
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), CNY (￥), AUD (A$), CAD (C$), JPY (¥), INR (₹), RUB (₽), BRL (R$), MXN ($)
Pros & Cons
- Helpful onboarding and support (Sera team is responsive and supportive).
- Online booking feature is valuable.
- Leaderboard tracking helps measure technician efficiency.
- User-friendly and easy to learn.
- Makes dispatching and CSR work easier.
- Generally smooth to use with few hiccups
- Some businesses may not be ready for setup (especially if new to flat rate pricing).
- Membership functionality does not work as expected (difficulty extracting visits).
- Data migration issues — not all info carries over from old systems.
- Integration with QuickBooks needs improvement.
- Can still be made more user-friendly.
Sera's Support Options
Email Address
clientcare@sera.techContact
(888) 302-6228