ServaCore

Additional features

Omnichannel Engagement (mobile apps, SMS, email, live outreach)

Serva Health uses multiple channels to communicate with patients, including mobile apps, text messages, email, and phone calls. This multi-pronged approach ensures that patients receive information and support in the way that works best for them.

Automated Tracking of Media Tactic Effectiveness

Serva Health can track the effectiveness of different recruitment strategies (e.g., online ads, social media campaigns) to optimize outreach efforts and maximize enrollment.

Intuitive and Easy-to-Use Portals (for each stakeholder)

The platform provides user-friendly portals tailored to the needs of different stakeholders (patients, sites, sponsors). This ensures that everyone has access to the information they need in a clear and organized format.

Immediate Eligibility Results (via web-screeners)

Potential participants receive instant feedback on their eligibility for a study through the online pre-screeners, streamlining the recruitment process.

Site Location Information (via web-screeners)

The study websites can provide information about participating research sites, making it easier for potential participants to find a location convenient for them.

Site Communication Tools (via mobile app)

The mobile apps facilitate direct communication between patients and their study sites, enabling them to ask questions, schedule appointments, and receive support.

Scheduling Capabilities (via mobile app)

Patients can use the mobile apps to schedule appointments for study visits, making it easier to manage their participation in the trial.

Notifications and Reminders (via mobile app)

The apps can send notifications and reminders to patients about upcoming appointments, medication schedules, and other important study-related information.

Innovative Call Routing (via call center module)

The call center module uses intelligent call routing to ensure that patient inquiries are directed to the most appropriate staff member, improving efficiency and response times.

Third-Party System Integration (via call center module)

The call center module can integrate with other systems (e.g., CRM, EHR) to provide a more comprehensive view of patient information and improve communication.

Protocol-Specific Configuration (via retention module)

The patient retention module can be configured to follow specific study protocols, ensuring that patients receive the appropriate support and information at each stage of the trial.

Real-Time Business Intelligence and Reporting

The platform provides real-time data and reports on key metrics, allowing researchers and sponsors to monitor study progress, identify potential issues, and make data-driven decisions.