ServaCore

Serva Health uses multiple channels to communicate with patients, including mobile apps, text messages, email, and phone calls. This multi-pronged approach ensures that patients receive information and support in the way that works best for them.

Serva Health can track the effectiveness of different recruitment strategies (e.g., online ads, social media campaigns) to optimize outreach efforts and maximize enrollment.

The platform provides user-friendly portals tailored to the needs of different stakeholders (patients, sites, sponsors). This ensures that everyone has access to the information they need in a clear and organized format.

Potential participants receive instant feedback on their eligibility for a study through the online pre-screeners, streamlining the recruitment process.

The study websites can provide information about participating research sites, making it easier for potential participants to find a location convenient for them.

The mobile apps facilitate direct communication between patients and their study sites, enabling them to ask questions, schedule appointments, and receive support.

Patients can use the mobile apps to schedule appointments for study visits, making it easier to manage their participation in the trial.

The apps can send notifications and reminders to patients about upcoming appointments, medication schedules, and other important study-related information.

The call center module uses intelligent call routing to ensure that patient inquiries are directed to the most appropriate staff member, improving efficiency and response times.

The call center module can integrate with other systems (e.g., CRM, EHR) to provide a more comprehensive view of patient information and improve communication.

The patient retention module can be configured to follow specific study protocols, ensuring that patients receive the appropriate support and information at each stage of the trial.

The platform provides real-time data and reports on key metrics, allowing researchers and sponsors to monitor study progress, identify potential issues, and make data-driven decisions.