About Servetel
Servetel is a communication platform from Acefone designed to simplify business interactions. It includes features such as cloud telephony, SMS services, call tracking, and advanced analytics so users can improve customer engagement and improve response times. Servetel provides smooth integration with existing systems, ensuring a smooth transition and user-friendly use. Key capabilities: 1. Cloud-based telephony 2. Intelligent call routing 3. SMS and voice broadcasting 4. Real-time analytics and reporting 5. API integrations for improved functionality Best for: Businesses of all sizes that need efficient communication solutions to boost productivity and customer satisfaction.
Servetel's Contact Center software presents itself as a comprehensive cloud-based solution for businesses seeking to streamline their customer interactions. Core functionalities include automatic call distribution, interactive voice response (IVR) systems for efficient call routing, call recording for quality assurance and training purposes, and real-time call monitoring for supervisors to provide immediate guidance to agents. The platform also integrates with popular Customer Relationship Management (CRM) systems, enabling a unified view of customer interactions across multiple channels. Furthermore, Servetel offers a range of communication tools beyond traditional voice calls. These include toll-free numbers for enhanced customer accessibility, virtual numbers to establish local presence in various regions, SMS and MMS capabilities for direct customer engagement, and voice broadcasting for mass communication campaigns. This multi-channel approach aims to provide businesses with a unified platform for all their customer communication needs. While specific details regarding the user interface and its intuitiveness are limited, Servetel emphasizes ease of use and minimal training requirements, suggesting a user-friendly experience.
Pros & Cons
- +Provides a wide range of features that improve business efficiency.
- +Accommodating account managers who clearly explain every step.
- +Fast response time for support requests.
- +Easy to use with smooth implementation.
- +Global reach and localization for different markets.
- −Updates are delayed, with a need for more business-centric feature releases.
- −Occasional minor bugs cause operational issues.
- −Unprofessional behavior, including sudden price hikes and service termination.
- −Poor customer service after the trial period, especially when attempting to discontinue services.
- −Lack of responsiveness from the support team when trying to cancel or get a refund.
Features
Key features
- 1. Toll-Free Number
- Allows businesses to offer free calls to customers, enhancing accessibility.
- 2. Virtual Number
- Simplifies tracking for marketing campaigns.
- 3. IVR (Interactive Voice Response)
- Automates call handling to reduce manual intervention.
- 4. Voice Broadcasting
- Sends pre-recorded voice messages to multiple recipients in bulk.
- 5. Real-Time Analytics
- Tracks performance metrics and customer interactions live.
- 6. Call Routing
- Directs calls to the right department or agent based on availability.
- 7. Missed Call Service
- Enables missed call campaigns and easy customer interaction.
- 8. Live Call Monitoring
- Admins can monitor ongoing calls to ensure quality.
- 9. Call Forwarding
- Redirect calls to any destination for seamless connectivity.
Additional features
- 1. IVR
- 2. Call Recording
- 3. Call Forwarding
- 4. Real-Time Analytics
- 5. Live Call Monitoring
- 6. Agent Scheduling
- 7. SMS Alerts
- 8. Number Choices
- 9. Call Routing
- 10. API Integrations with CRM & third-party tools
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Servetel
Servetel is a communication platform from Acefone designed to simplify business interactions. It includes features such as cloud telephony, SMS services, call tracking, and advanced analytics so users can improve customer engagement and improve response times. Servetel provides smooth integration with existing systems, ensuring a smooth transition and user-friendly use. Key capabilities: 1. Cloud-based telephony 2. Intelligent call routing 3. SMS and voice broadcasting 4. Real-time analytics and reporting 5. API integrations for improved functionality Best for: Businesses of all sizes that need efficient communication solutions to boost productivity and customer satisfaction.
Servetel Details
Servetel's In-App Market Place
Does Servetel have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), INR (₹)
Pros & Cons
- Provides a wide range of features that improve business efficiency.
- Accommodating account managers who clearly explain every step.
- Fast response time for support requests.
- Easy to use with smooth implementation.
- Global reach and localization for different markets.
- Updates are delayed, with a need for more business-centric feature releases.
- Occasional minor bugs cause operational issues.
- Unprofessional behavior, including sudden price hikes and service termination.
- Poor customer service after the trial period, especially when attempting to discontinue services.
- Lack of responsiveness from the support team when trying to cancel or get a refund.
Servetel's Support Options
Email Address
support@servetel.inContact
1800-120-2217Documentation
https://docs.servetel.in/docs/dashboardChatbot
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