About Service 9000
Service 9000 is a GMAO software/platform from Technic-Soft SAS designed for customer service improvement. It combines a GMAO SAV solution, a sales solution, and industry-specific modules to support various business needs. This modular application allows businesses to tailor their customer service tools based on operational requirements. Service 9000 can be adapted to different sectors, ensuring a fit for diverse industries and clientele. The flexibility and scalability of the software enable organizations to evolve their service capabilities over time. Key capabilities: GMAO SAV solution sales module industry adaptability modular design customer-focused functionality Best for: businesses that need to improve customer service efficiency and manage sales processes effectively.
Service 9000 presents itself as a comprehensive and adaptable solution for businesses seeking to streamline their maintenance and field service operations. Its core strength lies in its modular design, allowing organizations to tailor the software to their specific needs and scale its functionality as they grow. This modularity is a significant advantage, as it prevents users from being overwhelmed with unnecessary features and allows them to invest in only what they require. The software boasts a wide range of functionalities, encompassing everything from call center management and intervention tracking to contract management, stock control, and even sales and quoting tools. This integrated approach can potentially simplify workflows and reduce the need for multiple disparate systems. The inclusion of modern features like IoT sensor management, smart checkpoints, and NFC tag integration demonstrates a forward-thinking approach and suggests that Service 9000 is geared towards optimizing field operations with cutting-edge technology. The development team's apparent focus on compliance, as evidenced by mentions of BOI, GDPR, and QR-Invoice compliance, is also reassuring for businesses operating in regulated environments.
Pros & Cons
- +Modular & Scalable – Can adapt to business needs as they evolve
- +Strong IoT & Sensor Integration – Allows smart monitoring of equipment
- +Comprehensive Compliance – Meets GDPR, QR-Invoice, and anti-fraud laws
- +Industry-Specific Features – Tailored for various sectors (maintenance, field service, etc.)
- +User-Friendly Web & Mobile Interface – Supports real-time field updates
- −Limited Language Availability – May not support multiple languages widely
- −No Mention of Cloud vs. On-Premise – Deployment model unclear
- −Pricing Not Transparent – Requires inquiry for exact costs
- −Industry-Specific, Not General-Purpose – Might not fit companies outside maintenance/service
- −Limited Public Information – No clear details on integrations or supported countries
Features
Key features
- 1. Call Center Management – Manage customer and service provider requests
- 2. Intervention Management – Workshop, on-site visits, installation, preventive maintenance
- 3. Maintenance Management – Track equipment, contracts, and renewals
- 4. Stock Management – Forecast wear parts and manage remote stocks
- 5. Multi-Service Planning – Resource and equipment scheduling
- 6. IoT Sensor Management – Connect sensors for smart maintenance
- 7. User Profile Management – Define user roles and access rights
- 8. Web Service & Integrations – Exchange data with third-party applications
- 9. GDPR & BOI Compliance – Ensure legal data security standards
- 10. Reporting & Dashboards – Configurable analysis and insights
Additional features
- 1. QualiRépar Labeling – Compliance with French repair industry regulations
- 2. QR-Invoice Compliance – Swiss invoice legislation compliance
- 3. API Ecosystem – Automate communication with eco-organizations
- 4. Ecologic API – Environmental compliance automation
- 5. Online Demonstration – Scalable modular architecture
Pricing
Countries & Languages
Available in
Interface languages
Billing currencies
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About Service 9000
Service 9000 is a GMAO software/platform from Technic-Soft SAS designed for customer service improvement. It combines a GMAO SAV solution, a sales solution, and industry-specific modules to support various business needs. This modular application allows businesses to tailor their customer service tools based on operational requirements. Service 9000 can be adapted to different sectors, ensuring a fit for diverse industries and clientele. The flexibility and scalability of the software enable organizations to evolve their service capabilities over time. Key capabilities: GMAO SAV solution sales module industry adaptability modular design customer-focused functionality Best for: businesses that need to improve customer service efficiency and manage sales processes effectively.
Service 9000 Details
Service 9000's In-App Market Place
Does Service 9000 have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD ($), CAD ($), CHF (Fr), CNY (¥), INR (₹), KRW (₩)
Pros & Cons
- Modular & Scalable – Can adapt to business needs as they evolve
- Strong IoT & Sensor Integration – Allows smart monitoring of equipment
- Comprehensive Compliance – Meets GDPR, QR-Invoice, and anti-fraud laws
- Industry-Specific Features – Tailored for various sectors (maintenance, field service, etc.)
- User-Friendly Web & Mobile Interface – Supports real-time field updates
- Limited Language Availability – May not support multiple languages widely
- No Mention of Cloud vs. On-Premise – Deployment model unclear
- Pricing Not Transparent – Requires inquiry for exact costs
- Industry-Specific, Not General-Purpose – Might not fit companies outside maintenance/service
- Limited Public Information – No clear details on integrations or supported countries
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