About Service xPert
SERVICE XPERT by Unicentric is a human service software solution developed to support organizations that deliver social, community, and care-based services.
SERVICE XPERT by Unicentric is a human service software solution developed to support organizations that deliver social, community, and care-based services. Its primary purpose is to help agencies manage client information, service delivery, case activities, and reporting in a structured and compliant manner. The software focuses on improving operational efficiency, data accuracy, and accountability while supporting outcome-based service models common in human service environments. The user interface of Service Xpert is practical and task-oriented, designed to align with everyday workflows of caseworkers, supervisors, and administrators. Screens are organized around core functions such as client profiles, service plans, case notes, and reports. Navigation is generally intuitive, with clear menus and form-based data entry that reduces the learning curve for new users. While the visual design is more functional than modern, it emphasizes clarity and consistency, which is important for high-volume data entry.
Pros & Cons
- Automated billing and EDI compliance tools take the massive headache out of dealing with complex insurance requirements.
- It covers everything from initial intake to final billing, so you don't have to jump between different programs.
- You can customize the platform so deeply that it feels like a bespoke build for your specific niche.
- The mobile-ready interface is a lifesaver for staff members who are constantly out in the field.
- The interface looks a bit dated and clunky compared to more modern, minimalist web applications.
- With so many modules and configuration options, getting the system set up initially likely takes a long time.
- Small teams might find the enterprise-level "Suite" architecture a bit too heavy for their simple daily needs.
- Having to pay for "optional" components like xEDIT could make the total cost of ownership climb quickly.
- The sheer amount of data and reporting options might feel overwhelming for users who aren't tech-savvy.
Features
Key features
This enterprise platform allows for the creation of highly specialized case management and service delivery applications that are tailored to a customer's specific operational needs without changing the underlying code.
This tool provides a menu-driven, drag-and-drop interface that enables authorized users to transform paper forms into electronic formats and integrate them directly into automated workflows.
By connecting the point of service directly to back-office operations, this module streamlines the entire revenue cycle from initial intake to third-party payment reconciliation.
This portal facilitates secure external access, allowing clients and third-party partners to interact with specific sets of information or post updates directly into case files.
Built specifically for the legal profession, this version of the platform combines easy dashboard navigation with deep case file management and robust multi-account accounting features.
This specialized component ensures all electronic financial transactions remain compliant with the latest HIPAA and EDI standards by automatically updating file makers as regulations evolve.
Additional features
A feature ensuring the platform is fully responsive and functional on smartphones and tablets for users on the move.
A web portal that allows staff, clients, and partners to access or update specific case information remotely.
An optional component that manages the creation of HIPAA-compliant electronic files like 837s and 835s.
A financial tool that tracks authorizations and initiates the billing process early in the service cycle to improve cash flow.
Specialized data capture tools for various sectors including counseling, rehabilitation, and crisis management.
A module for tracking attendance, check-ins, and referrals while restricting data access based on staff credentials.
A reporting tool that measures program impact and generates data-driven success stories to help secure funding.
An integrated billing interface that links service provision to the back office while maintaining compliance with HIPAA and EDI rules.
Pricing
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About Service xPert
SERVICE XPERT by Unicentric is a human service software solution developed to support organizations that deliver social, community, and care-based services.
Service xPert Details
Service xPert's In-App Market Place
Does Service xPert have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
Pros & Cons
- Automated billing and EDI compliance tools take the massive headache out of dealing with complex insurance requirements.
- It covers everything from initial intake to final billing, so you don't have to jump between different programs.
- You can customize the platform so deeply that it feels like a bespoke build for your specific niche.
- The mobile-ready interface is a lifesaver for staff members who are constantly out in the field.
- The interface looks a bit dated and clunky compared to more modern, minimalist web applications.
- With so many modules and configuration options, getting the system set up initially likely takes a long time.
- Small teams might find the enterprise-level "Suite" architecture a bit too heavy for their simple daily needs.
- Having to pay for "optional" components like xEDIT could make the total cost of ownership climb quickly.
- The sheer amount of data and reporting options might feel overwhelming for users who aren't tech-savvy.
Service xPert's Support Options
Email Address
info@unicentric.comContact
412.697.7200Community Forums
https://community.microfocus.com/Chatbot
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