About ServiceONE
ServiceONE is a service management platform from ServiceNow that provides integrated support for IT services. It combines incident management, service request management, and knowledge management so organizations can manage and resolve service issues efficiently. ServiceONE supports automation of service requests and includes features for reporting and analytics to improve decision-making. It also allows users to track service performance in real-time. Key capabilities: incident management service catalog knowledge base reporting and analytics self-service portal Best for: IT departments that need to manage service delivery and support functions effectively.
ServiceONE Details
ServiceONE's In-App Market Place
Does ServiceONE have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
6
Mini Apps
1. ServiceONE Mobile App: Allows users to access ServiceONE features on their mobile devices
making it easier to manage facilities on the go.
2. ServiceONE Reporting Add-On: Provides advanced reporting capabilities for analyzing facility management data and generating custom reports.
3. ServiceONE Integration Suite: Enables seamless integration with other software systems for enhanced functionality and data sharing.
4. ServiceONE Asset Tracking Plugin: Allows users to track and manage assets within their facilities
including equipment maintenance and location tracking.
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), DKK (kr), NOK (kr), SGD (S$), HKD (HK$), INR (₹)
Pros & Cons
- Streamlines facilities management processes
- Increases efficiency by automating tasks and workflows
- Improves communication and collaboration among staff members
- Enhances visibility and tracking of work orders and maintenance requests
- Provides real-time analytics and reporting for better decision-making
- Steep learning curve for new users
- Pricing may be too high for small businesses
- Limited customization options for certain features
- Integration with other systems can be complex
- Technical support response times can be slow
ServiceONE's Support Options
Email Address
support@servicenow.comContact
1-888-773-8315Documentation
https://docs.servicenow.com/Community Forums
https://community.servicenow.com/Chatbot
Available