S

ServiceONE

by ServiceNow
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N/AAvailable globally
Quick facts
VendorServiceNow
Year launched
StatusN/A
LocationServiceNow Headquarters 2225 Lawson Lane Santa Clara, CA 95054 United States
Countries servedGlobal
Languages7
Integrations10+
Free tier
Free trial
Contact sales

About ServiceONE

ServiceONE is a service management platform from ServiceNow that provides integrated support for IT services. It combines incident management, service request management, and knowledge management so organizations can manage and resolve service issues efficiently. ServiceONE supports automation of service requests and includes features for reporting and analytics to improve decision-making. It also allows users to track service performance in real-time. Key capabilities: incident management service catalog knowledge base reporting and analytics self-service portal Best for: IT departments that need to manage service delivery and support functions effectively.

ServiceONE by ServiceNow is a comprehensive facility management software designed to streamline operations and enhance efficiency within organizations. Standout features of ServiceONE include its intuitive user interface, robust core functionalities, and seamless integration with other tools. The user interface of ServiceONE is clean, modern, and user-friendly, making it easy for users to navigate the software and access key features. The dashboard is customizable, allowing users to prioritize the information most relevant to their needs. Unique design elements such as drag-and-drop functionality and real-time updates enhance the user experience, making it simple to track tasks and manage workflows efficiently. One key differentiator of ServiceONE is its core functionalities, which include asset management, work order management, and preventative maintenance. The software allows users to easily track assets, automate maintenance schedules, and create work orders with just a few clicks. Additionally, ServiceONE offers innovative features such as predictive maintenance analytics, which can help organizations anticipate equipment failures before they occur. In terms of performance, ServiceONE is fast, efficient, and reliable, even when managing large datasets or complex operations.

Pros & Cons

What users like
  • +Streamlines facilities management processes
  • +Increases efficiency by automating tasks and workflows
  • +Improves communication and collaboration among staff members
  • +Enhances visibility and tracking of work orders and maintenance requests
  • +Provides real-time analytics and reporting for better decision-making
What users flag
  • Steep learning curve for new users
  • Pricing may be too high for small businesses
  • Limited customization options for certain features
  • Integration with other systems can be complex
  • Technical support response times can be slow

Features

Key features

Asset Management, Work Order Management, Preventive Maintenance Scheduling, Inventory Management, Space Management, Reporting and Analytics.

Additional features

Asset Management, Work Order Management, Preventive Maintenance, Inventory Management, Mobile Accessibility, Reporting and Analytics, Vendor Management, Service Level Agreement (SLA) Management, Integration with IoT devices, Automated Alerts and Notifications.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
7
Interface languages
14
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalianDutchPortuguese

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇯🇵JPY🇦🇺AUD🇨🇦CAD🇨🇭CHF🇨🇳CNY🇸🇪SEK🇩🇰DKK🇳🇴NOK🇸🇬SGD🇭🇰HKD🇮🇳INR

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