About Serviceware Financial
Serviceware Financial is a financial management software from Serviceware SE that changes IT spending into strategic value. It combines platform capabilities, Agentic AI & automation, and no-code and workflow orchestration so organizations can improve visibility, accountability, and decision-making. This software supports data management & integrations, along with governance & security, providing comprehensive control over IT financial management. With eight core capabilities designed for clarity in IT finance, Serviceware Financial helps businesses keep pace with the latest trends and insights in the field. Key capabilities: platform Agentic AI & automation no-code and workflow orchestration data management & integrations governance & security Best for: IT managers that need improved transparency and accountability in financial spending.
Serviceware Financial is a powerful IT Financial Management (ITFM) software that delivers enterprise-wide cost transparency and optimization, helping large organizations save millions. Its core modules include Service Cost Manager for cost allocation, Visual Service Analysis Manager for graphical insights, and Service Accounting Manager for automated chargebacks. Built on the Digital Value Model (DVM®), it integrates TBM principles with proven financial management practices. Extensions like Project Economics and Cloud Cost Management enhance financial control and forecasting, with a reported 270% ROI and payback in under six months (Forrester). The platform supports seamless data exchange via ODBC/JDBC, CSV/XML, REST, and APIs, integrating with ServiceNow, SAP, Azure, and AWS. Reporting connects easily to Power BI, Tableau, and SAP Lumira. Deployment is available as SaaS via the Serviceware Private Cloud or on-premises. Pricing depends on spend, functionality, and term length. For quotes, contact Serviceware at contact@serviceware-se.com or call +49 6434 9450 0 (Germany) / +44 1276 402 345 (UK).
Pros & Cons
- Strong cost transparency and control capabilities help enterprises manage complex IT financial structures efficiently.
- Modular design allows organizations to add or remove functionalities according to their operational scale and budget.
- AI-driven forecasting enhances planning accuracy and reduces the risk of budget overruns.
- Seamless integration with popular ERP, ITSM, and cloud platforms improves data consistency across departments.
- Highly visual dashboards make financial and service performance insights easily understandable for stakeholders.
- Implementation may require significant customer involvement and internal data preparation efforts.
- Support hours are limited to CET business times, which could hinder global users in other time zones.
- Advanced modules and configurations may require extensive training for finance and IT staff.
- User interface may feel complex for non-technical users managing basic financial data.
- Primarily targets large enterprises, making it less suitable for small businesses seeking lighter solutions.
Features
Key features
Combines TBM taxonomy with over 20 years of best practices for flexible cost modeling and financial transparency.
Integrates service information with financial data to enable accurate and insight-driven decisions.
Enhances productivity with approval and job monitoring features for collaborative financial planning.
Provides graphical cost analysis, service value chain visualization, and real-time scenario comparisons.
Connects easily with ERP, HR, ITSM, and cloud systems like SAP, ServiceNow, AWS, and Azure.
Offers out-of-the-box integration with Microsoft Power BI, Tableau, and SAP Lumira for in-depth data analysis.
Uses AI-driven forecasting and multidimensional analysis for accurate demand-based planning.
Additional features
Allocates costs to services and calculates unit costs across multi-step service layers with integrated cost driver analysis.
Provides graphical breakdowns of service costs, utilization volumes, and charge-back details for performance visibility.
Automates charge-back and show-back processes, invoice generation, and ERP integration for financial accuracy.
Configures, quotes, and manages business services with flexible cost modeling and pricing.
Tracks project budgets, costs, and ROI for complete project financial control.
Manages and optimizes cloud provider costs and benefits across Azure, AWS, and VMware environments.
Exports financial management data to third-party BI tools like Power BI for advanced reporting.
Compares internal and external service costs to improve efficiency and pricing strategies.
Handles mark-ups, intercompany charges, and service transfer prices for accurate cost allocation.
Provides visibility into SLA and OLA contracts to monitor service performance and compliance.
Uses AI for demand-based planning and forecasting, improving accuracy in financial projections.
Enables multidimensional planning and scenario analysis for strategic decision-making.
Tracks approval workflows and monitors job execution for planning quality assurance.
Supports ODBC/JDBC, REST API, and file import formats like CSV and XML for flexible data input.
Allows users to create dashboards and visual reports for real-time financial transparency.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Serviceware Financial
Serviceware Financial is a financial management software from Serviceware SE that changes IT spending into strategic value. It combines platform capabilities, Agentic AI & automation, and no-code and workflow orchestration so organizations can improve visibility, accountability, and decision-making. This software supports data management & integrations, along with governance & security, providing comprehensive control over IT financial management. With eight core capabilities designed for clarity in IT finance, Serviceware Financial helps businesses keep pace with the latest trends and insights in the field. Key capabilities: platform Agentic AI & automation no-code and workflow orchestration data management & integrations governance & security Best for: IT managers that need improved transparency and accountability in financial spending.
Serviceware Financial Details
Serviceware Financial's In-App Market Place
Does Serviceware Financial have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), CAD (C$), AUD (A$), CHF (CHF), SEK (kr), NOK (kr), DKK (kr), INR (₹), CNY (¥), HKD (HK$), SGD (S$), KRW (₩), MXN (Mex$), NZD (NZ$)
Pros & Cons
- Strong cost transparency and control capabilities help enterprises manage complex IT financial structures efficiently.
- Modular design allows organizations to add or remove functionalities according to their operational scale and budget.
- AI-driven forecasting enhances planning accuracy and reduces the risk of budget overruns.
- Seamless integration with popular ERP, ITSM, and cloud platforms improves data consistency across departments.
- Highly visual dashboards make financial and service performance insights easily understandable for stakeholders.
- Implementation may require significant customer involvement and internal data preparation efforts.
- Support hours are limited to CET business times, which could hinder global users in other time zones.
- Advanced modules and configurations may require extensive training for finance and IT staff.
- User interface may feel complex for non-technical users managing basic financial data.
- Primarily targets large enterprises, making it less suitable for small businesses seeking lighter solutions.
Serviceware Financial's Support Options
Email Address
service@serviceware-se.comContact
+49 6434 9450-333Serviceware Financial's Alternatives
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