About Shadow CMS
Shadow CMS is a communication management analytics platform from Resource Software International Ltd. (RSI) that provides insights for every enterprise. It combines portfolio management, communication analytics, and Shadow All In One Analytics so organizations can effectively track and analyze their communication strategies. With features such as About Us, Headquarters, Leadership, Become A Reseller, and Career Opportunities, Shadow CMS offers comprehensive support for businesses looking to improve their communication management processes. The platform is designed to assist organizations in improving their internal and external communications. Key capabilities: Portfolio management Communication analytics Shadow All In One Analytics Leadership insights Career opportunities Best for: enterprises that need to analyze and improve their communication strategies.
Shadow CMS Details
Shadow CMS's In-App Market Place
Does Shadow CMS have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (Fr), CNY (¥), INR (₹), MXN (Mex$), SGD (S$), ZAR (R), NZD (NZ$), AED (د.إ)
Pros & Cons
- 1. Scalability: Suitable for businesses of all sizes, from single-site to multi-location enterprises.
- 2. Cloud-based Solution: Offers easy deployment and accessibility from anywhere.
- 3. Comprehensive Functionality: Includes features like reports, dashboards, call recording playback, notifications, call journey analysis, and call accounting.
- 4. Detailed Reporting: Provides cradle-to-grave reporting with insights into long calls, missed calls, excessive costs, and IVR routing.
- 5. Pre-built Templates and Customization: Offers pre-canned reports for compliance and trend analysis, with a powerful builder for custom reports.
- 6. Real-Time and Historical Dashboards: Monitors agent/queue performance, customer experience, and network health over time.
- 7. Customizable Alerts: Triggers alerts for specific events like agent status, service levels, wait times, or emergencies.
- 8. Call Recording Management: Stores and allows searching of call recordings based on various criteria.
- 9. Legacy System Compatibility: Supports many traditional PBX systems from past manufacturers.
- 10. Multiple Platform Compatibility: Integrates with various communication platforms, including Avaya, Cisco, Digium, Mitel, Microsoft, RingCentral, Zoom, and others.
- 11. Tailored Products: Offers additional features for call centers and real-time notifications through Shadow Agent and Shadow Bot (for RingCentral).
- 1. Outdated Interface Look (possible): Since the origins date back to 1993, the user interface might not be the most modern.
- 2. Focus on Premise Systems: While cloud-based, there's an emphasis on compatibility with legacy on-premise PBX systems. Might not be ideal for those fully committed to cloud communication.
- 3. Limited Information on Specific Features: While a broad overview is provided, details on specific features within reports, dashboards, and agent tools might be lacking.