About SharedInbox
SharedInbox is a collaboration software from SharedInbox [purpose]. It provides Shared Inbox for Slack, Send Emails to Slack, and Send Emails from Gmail to Slack so teams can manage their email communications directly within their Slack workspace. Users can send and receive emails without leaving Slack, facilitating faster collaboration and productivity. The setup is quick, taking under 2 minutes to start integrating email functionalities smoothly into team workflows. Key capabilities: Send Google Workspace Emails from Slack Send Emails with Outlook from Slack Manage email conversations in a centralized location Track responses and follow-ups Collaborate on emails with team members Best for: teams that need to manage their email communication efficiently within Slack.
SharedInbox for Slack offers a comprehensive solution for managing team email communications directly within the Slack platform. The software is designed to transform generic inboxes, such as support@, sales@, or info@, into collaborative Slack channels, eliminating the need to share passwords or constantly switch between applications. Its interface is seamlessly integrated into the Slack environment, making it intuitive for teams already accustomed to the platform. Users can compose new emails using the simple /compose command and reply to existing threads with a single click, all within the familiar Slack interface. Key features like email assignment, status setting, and internal discussion threads greatly enhance collaboration, ensuring every incoming email has a clear owner and no communication falls through the cracks. The tool's collision detection feature is particularly valuable, preventing multiple team members from accidentally replying to the same email, which can lead to confusion and a poor customer experience. From a technical standpoint, SharedInbox is a cloud-hosted, web-based software (SaaS) that is built on Amazon Web Services (AWS), which suggests a reliable and secure infrastructure.
Pros & Cons
- +Seamless Slack integration allows users to manage emails without leaving Slack.
- +Facilitates team collaboration with tagging, assignment, and discussion features.
- +Customizable workflow with statuses, due dates, and email assignment.
- +Email tracking provides notifications for delivered and opened emails.
- +Operates entirely within Slack, reducing the need for multiple tools.
- −Reporting features are basic and may not meet needs of large teams.
- −No community forums for peer support and user discussions.
- −Free plan has limits on connected accounts, inbound messages, and storage.
- −Advanced features like custom automation or AI tools are not included.
- −Support options are limited; no phone support or live chat is specified.
Features
Key features
- Send Emails from Slack
- Use the /compose command to send emails directly from Slack.
- Reply to Emails in Slack
- Each inbound email creates a unique thread; reply directly within Slack.
- Team Collaboration
- Tag teammates, assign emails, and discuss within Slack threads.
- Email Assignment
- Assign emails to specific team members to track responsibility.
- Status Tracking
- Set email statuses (e.g., Open, Resolved) to monitor progress.
- Due Dates
- Assign due dates to emails to ensure timely responses.
- Reporting
- Generate reports on assigned emails, statuses, and due dates using the /si tasks command.
Additional features
- Email Integration
- Connects with Gmail, Google Workspace, Outlook, Office 365, and any SMTP email provider.
- No New Installation Required
- Operates entirely within Slack without additional software.
- Custom Email Signatures
- Allows customization of email signatures.
- File Attachments
- Supports sending and receiving emails with attachments.
- Email Tracking
- Provides notifications when emails are delivered and opened.
- Sandbox Demo
- Offers a fully functional demo within Slack without requiring sign-up or credit card information.
Pricing
Monthly plans
Starter
USD 5
Business
USD 20
Countries & Languages
Interface languages
Billing currencies
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About SharedInbox
SharedInbox is a collaboration software from SharedInbox [purpose]. It provides Shared Inbox for Slack, Send Emails to Slack, and Send Emails from Gmail to Slack so teams can manage their email communications directly within their Slack workspace. Users can send and receive emails without leaving Slack, facilitating faster collaboration and productivity. The setup is quick, taking under 2 minutes to start integrating email functionalities smoothly into team workflows. Key capabilities: Send Google Workspace Emails from Slack Send Emails with Outlook from Slack Manage email conversations in a centralized location Track responses and follow-ups Collaborate on emails with team members Best for: teams that need to manage their email communication efficiently within Slack.
SharedInbox Details
SharedInbox's In-App Market Place
Does SharedInbox have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Plans
Monthly plans
Starter
USD 5
Business
USD 20
Accepted Payment Currencies
USD ($)
Pros & Cons
- Seamless Slack integration allows users to manage emails without leaving Slack.
- Facilitates team collaboration with tagging, assignment, and discussion features.
- Customizable workflow with statuses, due dates, and email assignment.
- Email tracking provides notifications for delivered and opened emails.
- Operates entirely within Slack, reducing the need for multiple tools.
- Reporting features are basic and may not meet needs of large teams.
- No community forums for peer support and user discussions.
- Free plan has limits on connected accounts, inbound messages, and storage.
- Advanced features like custom automation or AI tools are not included.
- Support options are limited; no phone support or live chat is specified.
SharedInbox's Support Options
Email Address
support@sharedinbox.coDocumentation
https://sharedinbox.co/docs/SharedInbox's Alternatives
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