About Sharpen
Sharpen is a cloud contact center software from Sharpen that simplifies interactions and creates synergy between customer self-service and agent use. It includes AI Voice Agents, Digital Engagement, and Automation so businesses can efficiently manage customer inquiries while reducing routine tasks. This platform supports Analytics & Insights for driving better business outcomes and ensures Infrastructure & Security to keep the data secure. With these features, users can use AI technology to improve customer interactions and enable agents. Additionally, Sharpen provides a reliable infrastructure, fostering both security and performance. Key capabilities: AI Voice Agents Digital Engagement Automation Analytics & Insights Infrastructure & Security Best for: organizations that need to improve their customer service operations.
Sharpen Details
Sharpen's In-App Market Place
Does Sharpen have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
NA
Pricing Options
Accepted Payment Currencies
USD ($)
Pros & Cons
- Cloud-based solution that enhances customer relationships.
- Useful call monitoring and analytics.
- Excellent customer service with a dedicated team.
- Reliable VoIP service with a supportive company culture.
- Integration issues with case management platform causing data loss.
- Fax feature rarely works, and no confirmation email option.
- Occasional call connection issues and poor call quality.
- Annoying loss of telephone connection during active calls.
Sharpen's Support Options
Email Address
sales@sharpencx.comContact
855-202-2007