About Sharpen
Sharpen is a cloud contact center software from Sharpen that simplifies interactions and creates synergy between customer self-service and agent use. It includes AI Voice Agents, Digital Engagement, and Automation so businesses can efficiently manage customer inquiries while reducing routine tasks. This platform supports Analytics & Insights for driving better business outcomes and ensures Infrastructure & Security to keep the data secure. With these features, users can use AI technology to improve customer interactions and enable agents. Additionally, Sharpen provides a reliable infrastructure, fostering both security and performance. Key capabilities: AI Voice Agents Digital Engagement Automation Analytics & Insights Infrastructure & Security Best for: organizations that need to improve their customer service operations.
Sharpen is a cloud-based platform designed to help mid-market businesses enhance their customer service operations with AI-driven tools and omnichannel support. It empowers companies by providing them with intuitive, agent-friendly interfaces and real-time performance data, allowing for seamless management of customer interactions across various communication channels. The platform includes features like real-time reporting, performance management, coaching, and customizable dashboards, all designed to optimize agent performance and improve the overall customer experience. Sharpen's flexibility and scalability make it suitable for businesses across industries such as banking, healthcare, education, and retail. The user interface of Sharpen is designed to be simple and intuitive, with a focus on empowering agents to deliver exceptional service. It provides an omnichannel interface that consolidates all relevant customer information and KPIs onto a single screen, allowing agents to handle tasks efficiently. Additionally, the platform offers a visual drag-and-drop interface for creating self-service call journeys, enabling businesses to automate customer interactions without the need for developers. Real-time reports and customizable dashboards further enhance operational optimization and decision-making. Sharpen integrates with various tools, though specific integrations are not detailed.
Pros & Cons
- +Cloud-based solution that enhances customer relationships.
- +Useful call monitoring and analytics.
- +Excellent customer service with a dedicated team.
- +Reliable VoIP service with a supportive company culture.
- −Integration issues with case management platform causing data loss.
- −Fax feature rarely works, and no confirmation email option.
- −Occasional call connection issues and poor call quality.
- −Annoying loss of telephone connection during active calls.
Features
Key features
- IVR/Self-Service
- Empowers businesses to provide effortless self-service with an easy-to-use visual drag-and-drop interface, allowing customers to resolve issues independently.
- Core Agent Interface
- An intuitive desktop interface that provides agents with all the necessary customer information and real-time KPIs, facilitating smooth and efficient interactions.
- Performance Management
- Features coaching and performance management tools, including screen recording for analysis and keyword-based reporting to improve agent outcomes and enhance customer satisfaction.
- Workforce Management
- Offers workforce optimization features, such as performance scorecards, coaching tools, and the ability to manage remote teams effectively.
Additional features
- Omnichannel Communication
- Connect with customers across various channels, including phone, chat, and email, with a unified interface that simplifies agent workflow.
- Customer Satisfaction (CSAT) Tracking
- Collect and analyze customer satisfaction data after every interaction, providing valuable insights for improvement.
- Customizable Dashboards
- Create personalized, drag-and-drop dashboards that allow teams to visualize real-time data and optimize their workflows.
- Real-Time Reporting
- Access real-time performance data, enabling quick decision-making and adjustments for continuous improvement in customer service.
- Coaching & Quality Assurance
- Provide agents with contextual coaching without removing them from their queues, ensuring ongoing support for performance improvement.
Pricing
Monthly plans
Core Agent
USD 90
Performance
USD 105
Countries & Languages
Interface languages
Billing currencies
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About Sharpen
Sharpen is a cloud contact center software from Sharpen that simplifies interactions and creates synergy between customer self-service and agent use. It includes AI Voice Agents, Digital Engagement, and Automation so businesses can efficiently manage customer inquiries while reducing routine tasks. This platform supports Analytics & Insights for driving better business outcomes and ensures Infrastructure & Security to keep the data secure. With these features, users can use AI technology to improve customer interactions and enable agents. Additionally, Sharpen provides a reliable infrastructure, fostering both security and performance. Key capabilities: AI Voice Agents Digital Engagement Automation Analytics & Insights Infrastructure & Security Best for: organizations that need to improve their customer service operations.
Sharpen Details
Sharpen's In-App Market Place
Does Sharpen have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
NA
Pricing Options
Plans
Monthly plans
Core Agent
USD 90
Performance
USD 105
Accepted Payment Currencies
USD ($)
Pros & Cons
- Cloud-based solution that enhances customer relationships.
- Useful call monitoring and analytics.
- Excellent customer service with a dedicated team.
- Reliable VoIP service with a supportive company culture.
- Integration issues with case management platform causing data loss.
- Fax feature rarely works, and no confirmation email option.
- Occasional call connection issues and poor call quality.
- Annoying loss of telephone connection during active calls.
Sharpen's Support Options
Email Address
sales@sharpencx.comContact
855-202-2007Sharpen's Alternatives
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