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Shipup

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Software Status:Active

About Shipup

Shipup is a delivery use software from Shipup that provides a proactive and personalized delivery use. It includes multichannel delivery notifications, a branded tracking page, and incident detection, so customers are kept informed and engaged throughout the delivery process. With its features, Shipup helps businesses reduce customer anxiety and foster loyalty by offering transparent tracking and timely updates. Additionally, it allows companies to turn carrier data into actionable insights to improve service quality. Key capabilities: multichannel notifications branded tracking page incident detection actionable insights customer loyalty Best for: e-commerce businesses that need to improve their delivery communication and improve customer satisfaction.

Shipup Details

Vendor
Shipup
Year Launched
2016
Location
36, Rue du Sentier, Paris, Île-de-France 75002, FR
Deployment
cloud
Training Options
documentation, videos, in person
Countries Served
All Countries.
Languages
English, French
Users
Shippers, E-commerce businesses, Freight forwarders, Third-party logistics providers.
Industries Served
Healthcare, Retail, Logistics, Transportation, Manufacturing
Tags
Logistics, Marketing, Customer Experience, Delivery Experience, post-purchase, Ecommerce, Tracking software, Delivery, Operational teams, Ecommerce experience, and Returns

Shipup's In-App Market Place

Does Shipup have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

0

Mini Apps

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD ($), CAD ($), JPY (¥), CNY (¥), RUB (₽), INR (₹), BRL (R$), MXN ($)

Pros & Cons

  • Reduces Support Load
  • Highly reduces "Where Is My Order" inquiries with informative notifications and integrated support tools.
  • Unified Visibility Across Carriers
  • Aggregates data from over 110 carriers, allowing seamless delivery oversight regardless of logistics partner.
  • Proactive Issue Resolution
  • Detects delivery incidents early, automates claim processes, and triggers surveys to resolve problems quickly.
  • Data-Driven Retention Opportunities
  • Integrates feedback and shipping data into marketing and support platforms for customer lifecycle enhancements.
  • Focused on Post‑Purchase Only
  • Does not include order fulfillment, routing, or delivery execution capabilities.
  • Implementation Requires Integration
  • Needs setup of e-commerce systems, CRMs, or webhooks to unlock full benefits—which may require technical work.
  • Deep Features Tiered by Plan
  • Advanced capabilities such as returns management, marketing widgets, and custom dashboards are gated behind higher tiers.

Shipup's Support Options

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