About Shopwave
A cloud-based retail orchestration engine that unifies POS, inventory, payments, and order management into a single platform. It supports omnichannel operations for retail and hospitality brands across physical stores, ecommerce, and marketplaces.
Shopwave is a comprehensive merchant orchestration engine designed to replace fragmented retail infrastructure with a unified, cloud-based platform. By integrating POS, inventory, payments, and order management into a single source of truth, it enables retailers and hospitality brands to operate seamlessly across physical and digital channels. The platform is particularly strong in its ability to handle complex, multi-location estates, offering centralized control over menus, pricing, and stock rules. Its architecture is built as a retail-specific iPaaS, allowing businesses to connect existing ecommerce platforms, delivery partners, and ERPs without requiring a full system replacement. While it provides robust enterprise-grade features like intelligent order routing and offline resilience, its modular design also allows smaller businesses to start with specific use cases and scale as their needs evolve. With support for 40+ countries and a focus on developer-friendly APIs, Shopwave is a versatile choice for growing brands looking to eliminate operational complexity.
Pros & Cons
- +Unified platform architecture eliminates the need for manual reconciliation between disparate sales and inventory systems.
- +Modular design allows businesses to adopt specific capabilities and scale at their own pace.
- +Robust offline functionality ensures business continuity during internet outages.
- +Centralized management of products and pricing across global multi-site estates.
- +API-first approach facilitates deep integration with existing ecommerce and logistics stacks.
- −Enterprise implementations may require a phased rollout over several weeks depending on complexity.
- −Pricing is tiered by module and complexity, which may require a sales consultation for accurate forecasting.
- −Advanced features like custom order routing logic require configuration effort during onboarding.
Features
Key features
- Omnichannel Point of Sale
- Unifies counter, mobile, and self-service POS into one connected system aligned across locations.
- Real-Time Inventory Engine
- Maintains a single, live view of stock across all sales and fulfillment channels to prevent overselling.
- Retail iPaaS Architecture
- Orchestrates data between payments, ecommerce, logistics, and loyalty systems through a governed integration layer.
- Intelligent Order Routing
- Automatically routes orders to the optimal store, kitchen, or warehouse based on proximity and availability.
- Centralized Back-Office
- Manages products, pricing, menus, and store rules from one hub with instant updates across the entire estate.
Additional features
- Multi-Site Management
- Supports single stores, multi-location brands, and franchises with centralized control.
- Offline Resilience
- Captures orders and payments locally during connectivity drops, syncing automatically when back online.
- Unified Reporting
- Provides real-time visibility into performance, risk, and opportunity across the entire estate.
- Developer API
- Offers a well-documented API with sandbox environments for embedding unified commerce capabilities.
- Event-Driven Orchestration
- Triggers coordinated actions across systems in real time based on business events.
- Multi-Currency Support
- Handles global operations with multi-currency and local tax requirements.
- Role-Based Access
- Includes granular permissions and auditability for secure operations.
- Self-Service Ordering
- Enables faster throughput and consistent upsell opportunities for food and retail formats.
Pricing
Monthly plans
Standard POS
per userGBP 99
Starts from £99 / $125 / €115 per POS, per month.
Source: vendor pricing pageCountries & Languages
Interface languages
Billing currencies
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About Shopwave
A cloud-based retail orchestration engine that unifies POS, inventory, payments, and order management into a single platform. It supports omnichannel operations for retail and hospitality brands across physical stores, ecommerce, and marketplaces.
Shopwave Details
Shopwave's In-App Market Place
Does Shopwave have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
11
Mini Apps
1. LoyaltyLion: A loyalty program add-on that allows businesses to create reward schemes for customers based on their purchase history and engagement with the brand.
2. MailChimp: An email marketing add-on that syncs customer data from Shopwave to MailChimp
enabling businesses to create targeted campaigns and newsletters.
3. Xero Integration: An accounting add-on that integrates Shopwave with Xero
enabling businesses to automatically sync sales and payment information for streamlined financial management.
4. Voucherify: A promotions add-on that allows businesses to create and manage discounts
coupons
and gift cards directly within Shopwave for a seamless customer experience.
5. Wefee: A feedback app that enables businesses to easily collect and analyze customer feedback through surveys
ratings
and reviews within the Shopwave platform.
Pricing Options
Plans
Monthly plans
Standard POS
per userGBP 99
Starts from £99 / $125 / €115 per POS, per month.
Source: vendor pricing pageAccepted Payment Currencies
GBP (£), EUR (€), USD ($)
Pros & Cons
- Unified platform architecture eliminates the need for manual reconciliation between disparate sales and inventory systems.
- Modular design allows businesses to adopt specific capabilities and scale at their own pace.
- Robust offline functionality ensures business continuity during internet outages.
- Centralized management of products and pricing across global multi-site estates.
- API-first approach facilitates deep integration with existing ecommerce and logistics stacks.
- Enterprise implementations may require a phased rollout over several weeks depending on complexity.
- Pricing is tiered by module and complexity, which may require a sales consultation for accurate forecasting.
- Advanced features like custom order routing logic require configuration effort during onboarding.
Shopwave's Support Options
Email Address
sales@shopwave.comDocumentation
https://shopwave.com/documentationShopwave's Alternatives
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