Shutpoint CRM logo

Shutpoint CRM

by Axsis Tecnología · Since 1999
No reviews yet
Active1+ countriesCloudFree tier
Quick facts
VendorAxsis Tecnología
Year launched1999
StatusActive
LocationAv Churubusco 1001, Monterrey Nuevo León México CP 64549
Countries served1+
Languages1
Integrations1+
Free tierYES
Free trialN/A
Contact salesN/A

About Shutpoint CRM

Shutpoint CRM is a customer relationship management software from Axsis Tecnología that helps businesses manage their customer interactions and data throughout the customer lifecycle. It combines contact management, sales tracking, and lead management so organizations can improve customer relationships and drive sales growth. Shutpoint CRM supports customizable dashboards and reporting features, allowing users to tailor the system to their specific needs and analyze performance metrics effectively. Additionally, it offers mobile access, enabling teams to engage with customers and update information on the go. Key capabilities: contact management sales tracking lead management customizable dashboards mobile access Best for: sales teams and customer service professionals that need to efficiently manage customer relationships and sales processes.

Shutpoint CRM, developed by Axsis Tecnología, is a cloud-based customer relationship management solution tailored for small and medium-sized businesses (SMBs), particularly within the Mexican market. Designed to provide a 360-degree management approach, it encompasses sales, marketing, customer service, and all customer touchpoints. The platform aims to centralize customer data, streamline sales processes, and enhance marketing efforts, thereby improving operational efficiency and customer satisfaction. Shutpoint CRM offers a user-friendly interface accessible via web browsers and mobile devices, including iOS and Android platforms. The design emphasizes simplicity and intuitiveness, allowing users to navigate through various modules such as contact management, sales pipelines, and marketing campaigns with ease. The mobile access ensures that sales teams and managers can stay connected and productive while on the move. These features collectively contribute to a more organized and efficient approach to managing customer relationships. Shutpoint CRM is designed to handle the demands of SMBs, offering reliable performance even when managing extensive customer data and complex sales processes. Its cloud-based infrastructure ensures that data is securely stored and accessible at all times.

Pros & Cons

Pros
  • Offers a wide array of tools covering sales, marketing, and customer service.
  • Adaptable to specific business processes and allows for data structure configuration.
  • Features like automation, mobile access, and streamlined workflows aim to improve team efficiency.
  • Provides tools for better lead management, opportunity tracking, and performance monitoring.
  • Offers the possibility to connect with other essential business platforms.
Cons
  • The extensive feature set might lead to a steeper learning curve for some users.
  • The listed plans have a 12-month contract requirement, which might not be suitable for all businesses.
  • While it includes marketing and service features, the primary emphasis seems to be on sales management.

Features

Key features

Customizable Sales Process Definition

Users can define specific sales phases to structure their team's workflow, ensuring a tailored approach to their unique sales cycle.

Automated Lead Capture and Assignment

The system automatically captures leads from various sources (website, social media) and assigns them to the appropriate salesperson, streamlining lead management.

Sales Kanban Visualization

Opportunities are displayed in a visual Kanban board, providing a clear overview of the sales pipeline and facilitating efficient progress tracking.

Mobile App with Real-time Reporting

A dedicated mobile app allows salespeople to quote on the go, stay connected, and report activities in real time, enhancing productivity and responsiveness.

Comprehensive Monitoring Dashboard

The platform offers a real-time dashboard to access sales team performance metrics, enabling effective oversight and goal management.

Automated Marketing Campaigns

Users can design and send personalized email campaigns and set up automated campaigns based on specific actions or timelines, improving marketing efficiency.

Additional features

Monitoring Dashboard

Tracks key performance metrics for individual employees and sales teams in real time.

Customer Kanban

Visually manages customers through different sales phases to ensure no opportunity is missed.

Geolocation

Locates customers and vendors to improve field productivity and performance.

Mobile App

Provides access to CRM functionalities on iOS and Android devices for on-the-go work.

KPIs and Goals

Allows definition and management of key performance indicators and sales targets.

Service Desk

Implements a system for handling customer service requests (tickets) to increase satisfaction.

B2B Ecommerce

Enables online sales for B2B businesses, improving performance and reducing costs.

Billing and Collection

Facilitates the generation or uploading of invoices and manages the collection process.

Sales Funnels

Efficiently manages quotes and opportunities to increase conversion rates.

Alerts

Sets up notifications via email or in the app to stay informed about sales team activities.

Surveys and Polls

Designs and distributes evaluation surveys and digital polls to gather customer feedback.

Smart Agenda

Helps the sales team manage their time effectively to focus on closing deals.

WhatsApp Integration

Enables communication with clients and prospects through WhatsApp.

Email Marketing

Designs and sends automated email campaigns without affecting domain reputation.

SP Mail

Controls and organizes salesperson-customer communication within the customer file.

Total Integration

Integrates Shutpoint with other platforms used by the company.

Define Sales Phases

Allows users to structure their team's work with specific sales stages.

Specify Follow-up Requirements

Enables setting requirements for following up on opportunities or quotes.

Accelerate Sales Cycle

Aims to increase conversion rates and shorten the time to close deals.

Graphical Visualization of Opportunities

Displays sales opportunities visually for better tracking.

Automatic Lead Capture and Assignment

Automatically captures and assigns leads from various sources.

Configurable Data Structure

Allows customization of the data structure to match the user's language.

Integration with Connection Interfaces

Offers the possibility to integrate with various platforms.

Customizable Sorting Options

Allows users to tailor sorting options to their business needs.

Automatic Lead Capture from Website/Social Media

Directly captures leads from online channels.

Sales Kanban for Productivity

Uses a Kanban view to help the sales team manage their tasks.

Digital Assistant Features

Provides features that act like a digital assistant for each employee (e.g., reminders).

Contact Reminders

Ensures salespeople don't forget to follow up with clients.

Productive Schedule Management (KPIs)

Helps manage schedules effectively by focusing on Key Performance Indicators.

Record of Client Interactions

Maintains a history of all communication with clients and prospects.

Geolocation of Client Visits

Tracks the locations of visits made to clients.

Mobile Quoting

Enables salespeople to create quotes quickly from their mobile devices.

Real-time Connectivity and Reporting

Allows salespeople to stay connected and report in real time.

Automated Report Generation

Reduces the time salespeople spend preparing reports.

Real-time Performance Metrics

Provides immediate access to the sales team's performance data.

Define Sales Goals

Allows setting specific sales targets for each team member.

Visualize Action Completion

Shows the progress of activities towards achieving goals.

Email Alerts

Sends notifications about important events in the sales process.

Centralized Customer and Sales Information

Stores all relevant data in one place for easy access.

Streamlined Sales Meetings

Focuses meetings on information within Shutpoint to avoid redundancy.

Automated Lead Assignment Carousel

Distributes new leads automatically among salespeople.

Commission Calculation

Calculates the commissions earned by each team member.

Personalized Email Design

Enables the creation of customized emails for customers and prospects.

Segmented Distribution Lists

Allows creating targeted email lists based on various criteria.

Mass Email Campaigns

Facilitates sending bulk email campaigns and tracking their performance.

Automated Marketing Campaigns (Action/Frequency Based)

Sets up campaigns triggered by specific actions or recurring schedules.

Digital Media Performance Statistics

Provides insights into the effectiveness of different online channels.

Social Network Integration

Connects with social media platforms for better lead interaction.

Landing Page Design

Enables the creation of landing pages to capture new leads.

Define Service Stage Flows

Allows setting up stages for managing customer service requests.

Efficient Service Request Management (Tickets)

Manages customer inquiries effectively.

Customer Service Performance Evaluation

Measures the performance of the customer service team.

Manage Service Contracts

Handles service agreements established with clients.

Constant Client Communication

Facilitates ongoing communication during service request resolution.

Automated Satisfaction/Polling Surveys

Creates, sends, and analyzes digital surveys.

Multiple Feedback Channels

Keeps various channels open for customer feedback.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Monthly plans

Entrepreneur
EUR 396/mo
billed monthly
Business
USD 1,980/mo
billed monthly

Countries & Languages

1
Countries served
1
Interface languages
6
Billing currencies

Available in

Mexico

Interface languages

Spanish

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇨🇦CAD🇦🇺AUD🇯🇵JPY

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