Sierra Gold

Additional features

Call Analytics for Unified Communications

Analyzes call data from various UC platforms (chat, video conferencing, file sharing, etc.) to provide insights into communication patterns and effectiveness.

Security & Compliance

Cradle-to-Grave Call Tracking

Tracks detailed call information from initiation to completion, providing a complete audit trail.

Legal Inquiry and E-Discovery Support

Helps organizations respond to legal requests and e-discovery demands by providing easy access to call records.

Data Retention Compliance

Ensures adherence to data retention policies and regulations for call detail records.

Telecom Network Optimization

Capacity Maximization

Optimizes network resources to handle call volume efficiently.

Performance Optimization

Improves call quality and reduces latency.

Efficiency Enhancement

Streamlines telecom operations and reduces waste.

Customizable Threshold Notifications

Provides real-time alerts when predefined network thresholds are breached.

VoIP Migration Management

Assists in planning and executing VoIP migrations smoothly.

Bandwidth Requirement Management

Helps determine and manage bandwidth needs for optimal call quality.

Real-Time Reporting for Network Interruptions and Circuit Outages

Provides immediate visibility into network issues for faster resolution.

Expense Management

Telecom Cost Allocation

Distributes telecom expenses across departments or call clusters for accurate budgeting.

Employee Performance Tracking

Monitors employee phone usage and call patterns to identify areas for improvement.

Equipment Tracking

Tracks telecom equipment usage and costs.

Cost Assignment to Jobs and Campaigns

Assigns telecom expenses to specific projects or marketing campaigns for better cost accounting.

Data-Driven Investment Justification

Provides data and reports to support telecom investment decisions.

Business Continuity

Protection Against Power Failures and Disasters

Ensures continued telecom operations during outages or disasters.

Minimal Interruption and Data Loss

Minimizes service disruptions and prevents loss of critical call data.

Call Detail Record Data Safeguarding

Protects call data from loss or corruption.

Monetization

Team Phone Usage Analysis

Provides high-level views of team phone usage patterns.

Cost Tracking by Extension

Tracks telecom expenses associated with individual extensions.

Historical Services Reporting for Future Projections

Uses historical data to forecast future telecom needs and costs.

Consolidated Carrier Report Browsing

Provides a single view of reports from multiple carriers.

InQuery

Allows users to query and analyze CDR data to identify traffic patterns, detect misuse, and find specific calls.

InPut

Helps organize employee, extension, and equipment data for accurate cost tracking and reporting.

InSight

Provides deeper analysis of call data for cost allocation, financial accountability, and custom reporting from various sources (mobile, PBX).

Flexible Deployment Options

Offers SaaS On-Demand, Managed-System, and On-Premise deployment models to suit different business needs.

Implementation Services

Provides assistance with implementing SierraGold, including SureStart Implementation services for On-Premise installations.

Continuing Care Services

Offers ongoing support, customization, and professional services to meet specific customer requirements.

New Product Integration Services

Ensures compatibility and integration with new SierraGold products and updates.

Customized Software Solutions

Offers tailored software development services to meet unique business needs beyond standard offerings.