Sierra Gold

Analyzes call data from various UC platforms (chat, video conferencing, file sharing, etc.) to provide insights into communication patterns and effectiveness.

Tracks detailed call information from initiation to completion, providing a complete audit trail.

Helps organizations respond to legal requests and e-discovery demands by providing easy access to call records.

Ensures adherence to data retention policies and regulations for call detail records.

Optimizes network resources to handle call volume efficiently.

Improves call quality and reduces latency.

Streamlines telecom operations and reduces waste.

Provides real-time alerts when predefined network thresholds are breached.

Assists in planning and executing VoIP migrations smoothly.

Helps determine and manage bandwidth needs for optimal call quality.

Provides immediate visibility into network issues for faster resolution.

Distributes telecom expenses across departments or call clusters for accurate budgeting.

Monitors employee phone usage and call patterns to identify areas for improvement.

Tracks telecom equipment usage and costs.

Assigns telecom expenses to specific projects or marketing campaigns for better cost accounting.

Provides data and reports to support telecom investment decisions.

Ensures continued telecom operations during outages or disasters.

Minimizes service disruptions and prevents loss of critical call data.

Protects call data from loss or corruption.

Provides high-level views of team phone usage patterns.

Tracks telecom expenses associated with individual extensions.

Uses historical data to forecast future telecom needs and costs.

Provides a single view of reports from multiple carriers.

Allows users to query and analyze CDR data to identify traffic patterns, detect misuse, and find specific calls.

Helps organize employee, extension, and equipment data for accurate cost tracking and reporting.

Provides deeper analysis of call data for cost allocation, financial accountability, and custom reporting from various sources (mobile, PBX).

Offers SaaS On-Demand, Managed-System, and On-Premise deployment models to suit different business needs.

Provides assistance with implementing SierraGold, including SureStart Implementation services for On-Premise installations.

Offers ongoing support, customization, and professional services to meet specific customer requirements.

Ensures compatibility and integration with new SierraGold products and updates.

Offers tailored software development services to meet unique business needs beyond standard offerings.