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About Ericsson OSS/BSS
Ericsson OSS/BSS is a telecommunications software platform from Ericsson that supports operations and business processes in telecom networks. It combines network management, service fulfillment, and customer management features so service providers can efficiently manage their networks and improve customer experiences. This platform is designed to handle complex environments and offers real-time insights, automation capabilities, and scalable architecture. Key capabilities: network orchestration service assurance billing and revenue management customer engagement data analytics Best for: telecommunications operators that need to manage operational workflows and customer interactions effectively.
Ericsson’s OSS/BSS software suite presents a comprehensive and forward-looking platform designed to support the full operational and commercial lifecycle of modern communications service providers. By tightly integrating Operations Support Systems with Business Support Systems, the solution effectively bridges network performance management with revenue generation, enabling CSPs to sell, deliver, and monetize services more efficiently. Its emphasis on breaking down traditional silos addresses long-standing industry challenges such as slow service rollout, fragmented data, and inconsistent customer experiences. A major strength of the software lies in its readiness for next-generation networks. Built around cloud-native architectures, AI, and automation, Ericsson’s OSS/BSS is well positioned to handle the scale and complexity of 5G, IoT, and partner-driven digital ecosystems. Capabilities such as intelligent service orchestration, real-time analytics, unified charging and billing, and intent-driven operations support the shift toward autonomous networks and zero-touch operations. These features allow operators to respond faster to market changes while reducing operational complexity. Overall, Ericsson’s OSS/BSS functions not just as a back-office platform, but as a strategic engine for growth and innovation.
Pros & Cons
- Cloud-native architecture allows rapid deployment and seamless scaling of services
- AI-powered automation reduces operational costs and improves network efficiency
- Supports autonomous network operations for real-time adaptability and zero-touch workflows
- Real-time analytics and data insights enhance decision-making and customer experience
- Open and standards-based system ensures interoperability and long-term technological flexibility
- Requires skilled personnel to fully leverage AI, automation, and orchestration features
- Continuous updates demand strong operational oversight and change management
- Dependence on cloud infrastructure may pose security and regulatory challenges
- Customization for specific markets or services may require additional resources
- Legacy network compatibility issues could limit feature adoption initially
Features
Key features
Supports consistent and contextual catalog-driven omni-channel experience powered by intuitive journeys
Dynamically manages service orchestration with zero-touch order to activation workflows
Enables monetization of new revenue streams while delivering increased value to end consumers and enterprises
Provides real-time, multivendor data processing, analytics, and AI/ML for actionable business insights
Offers cloud-native architectures for agile deployment, scalability, and continuous updates
Facilitates intent-driven, AI-powered autonomous operations for real-time adaptability
Deploys end-to-end unified systems for flexible pricing, bundling, and monetization
Additional features
Optimizes network performance, predictive maintenance, resource allocation, and fraud detection
Produces automated reports, dynamic simulations, and context-aware virtual assistants
Continuously monitors and improves network operations
Anticipates system issues to reduce downtime and operational costs
Identifies anomalies and potential security threats proactively
Delivers tailored offerings using AI-driven insights
Enables rapid service deployment, scaling, and updates
Facilitates agile methodologies for continuous software improvement
Combines intent management, assurance, real-time inventory, and closed-loop automation
Connects third-party developers and marketplaces for expanded offerings
Supports innovative pricing, bundling, and multi-sided business strategies
Reduces manual interventions in service delivery
Operates efficiently across different vendor systems
Ensures interoperability and long-term scalability
Converts network and business data into actionable intelligence
Simplifies legacy systems for efficient digital transformation
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Ericsson OSS/BSS
Ericsson OSS/BSS is a telecommunications software platform from Ericsson that supports operations and business processes in telecom networks. It combines network management, service fulfillment, and customer management features so service providers can efficiently manage their networks and improve customer experiences. This platform is designed to handle complex environments and offers real-time insights, automation capabilities, and scalable architecture. Key capabilities: network orchestration service assurance billing and revenue management customer engagement data analytics Best for: telecommunications operators that need to manage operational workflows and customer interactions effectively.
Ericsson OSS/BSS Details
Ericsson OSS/BSS's In-App Market Place
Does Ericsson OSS/BSS have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), CAD (C$), AUD (A$), NZD (NZ$), JPY (¥), CHF (CHF), SEK (kr), DKK (kr), NOK (kr), SGD (S$), HKD (HK$), MXN (MX$), BRL (R$)
Pros & Cons
- Cloud-native architecture allows rapid deployment and seamless scaling of services
- AI-powered automation reduces operational costs and improves network efficiency
- Supports autonomous network operations for real-time adaptability and zero-touch workflows
- Real-time analytics and data insights enhance decision-making and customer experience
- Open and standards-based system ensures interoperability and long-term technological flexibility
- Requires skilled personnel to fully leverage AI, automation, and orchestration features
- Continuous updates demand strong operational oversight and change management
- Dependence on cloud infrastructure may pose security and regulatory challenges
- Customization for specific markets or services may require additional resources
- Legacy network compatibility issues could limit feature adoption initially
Ericsson OSS/BSS's Support Options
Email Address
asq@ericsson.comContact
+44 1483 30 36 66Ericsson OSS/BSS's Alternatives
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