About Smart Hotel
Smart Hotel is a hotel management software from Oracle that provides solutions for hotel operations. It combines property management, guest use management, and data analytics so hotels can manage their resources more efficiently. Smart Hotel allows hotels to track reservations, manage billing, and analyze customer data for better decision-making. The platform supports integration with various third-party applications to improve functionality and accessibility. Additionally, it offers reporting tools that help hoteliers understand occupancy trends and guest preferences. Key capabilities: property management guest use management data analytics billing automation reporting tools Best for: hotel operators and managers that need comprehensive tools for efficient hotel administration and guest relations.
Smart Hotel Software is a robust Property Management System (PMS) designed for hospitality businesses like hotels, resorts, motels, and boutique properties. It has been actively developed since 1991 and combines front office reservation management with back office accounting, CRM, and yield management tools into a fully integrated package, offering support in more than 15 countries worldwide. One of its strengths is the ability to manage complex operations including reservations, check‑ins/outs, dynamic rate control, housekeeping, maintenance, and multi‑property environments. The software also tracks guest profiles and history, enabling personalized service and improved guest experience, while its commission‑free online reservation capture helps properties save on distribution costs. Deployment flexibility (cloud or on‑premise) and strong support options — including 24/7 assistance and direct vendor training — are valuable for hotels of varying sizes, though detailed documentation and visible pricing plans are limited on the public site. Overall, Smart Hotel Software is a comprehensive and reliable choice for traditional hospitality businesses seeking an all‑in‑one PMS solution backed by personalized support and deep functionality.
Pros & Cons
- +Connects to multiple payment networks and supports international transactions efficiently.
- +Offers full-service property management including housekeeping, maintenance, and spa operations.
- +Provides commission-free online booking directly integrated into hotel websites.
- +Generates customizable reports for accounting, occupancy, and revenue management quickly.
- +Supports multi-property management with centralized control and seamless data flow.
- −Occasionally freezes during usage, requiring system restart to continue operations.
- −Some users report slow performance when handling large property databases or bookings.
- −Customizations can be complex and require dedicated support for unique business needs.
- −User interface may feel outdated or clunky for staff accustomed to modern apps.
- −Online booking setup requires technical understanding for proper website integration.
Features
Key features
- Front Desk Management
- Manage reservations, check-ins, and check-outs efficiently for all property types.
- Guest Profiles & History
- Track guest preferences and past stays to personalize service effectively.
- Yield & Rate Management
- Dynamically adjust room rates to maximize revenue and occupancy.
- Housekeeping & Maintenance
- Monitor housekeeping status and maintenance requests in real-time.
- Reporting & Dashboards
- Generate financial, operational, and guest analytics for informed decisions.
- Accounting Integration
- Connect seamlessly with accounting systems to simplify financial management.
- Online Reservations
- Capture direct bookings commission-free to reduce distribution costs.
Additional features
- Multi-Property Support
- Manage multiple properties and centralize data for multi-location oversight.
- Seasonal & Dynamic Rate Control
- Adjust rates based on seasonality and occupancy trends.
- Custom Reporting
- Build tailored reports for performance, occupancy, and financial tracking.
- Split Billing & Folio Management
- Manage multiple folios and split payments per guest or group.
- Agent & Corporate Billing
- Handle travel agent and corporate client billing efficiently.
- Package & Add-on Sales
- Sell bundled packages combining rooms, meals, and activities.
- Security & Role Control
- Assign user roles and permissions to maintain operational security.
- Currency Exchange Handling
- Manage multi-currency transactions for international guests.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Smart Hotel
Smart Hotel is a hotel management software from Oracle that provides solutions for hotel operations. It combines property management, guest use management, and data analytics so hotels can manage their resources more efficiently. Smart Hotel allows hotels to track reservations, manage billing, and analyze customer data for better decision-making. The platform supports integration with various third-party applications to improve functionality and accessibility. Additionally, it offers reporting tools that help hoteliers understand occupancy trends and guest preferences. Key capabilities: property management guest use management data analytics billing automation reporting tools Best for: hotel operators and managers that need comprehensive tools for efficient hotel administration and guest relations.
Smart Hotel Details
Smart Hotel's In-App Market Place
Does Smart Hotel have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CNY (¥), INR (₹), RUB (₽)
Pros & Cons
- Connects to multiple payment networks and supports international transactions efficiently.
- Offers full-service property management including housekeeping, maintenance, and spa operations.
- Provides commission-free online booking directly integrated into hotel websites.
- Generates customizable reports for accounting, occupancy, and revenue management quickly.
- Supports multi-property management with centralized control and seamless data flow.
- Occasionally freezes during usage, requiring system restart to continue operations.
- Some users report slow performance when handling large property databases or bookings.
- Customizations can be complex and require dedicated support for unique business needs.
- User interface may feel outdated or clunky for staff accustomed to modern apps.
- Online booking setup requires technical understanding for proper website integration.
Smart Hotel's Support Options
Email Address
support@smarthotel.comContact
1-800-123-4567Smart Hotel's Alternatives
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