Smart IVR

A carrier-grade environment that gives providers full control to develop and manage their own automated phone applications.

Provides traditional keypad interaction capabilities with dynamic routing based on the specific context of the caller.

Converts written text into natural-sounding synthetic voices to streamline the delivery of dynamic information.

Converts spoken language into text using advanced cloud-based engines from major providers like Google and Amazon.

Leverages specialized engines from Nuance and Verbio to accurately identify and process caller requests.

Uses machine learning to understand complex human phrases, allowing for sophisticated voicebot interactions.

Offers a flexible framework to integrate any AI dialog engine into existing telephony call flows.

Specifically connects Google’s Dialogflow NLU engine to telephony systems for building pre-trained voicebots.

Enables the connection of external databases or web services using open standards to personalize the phone experience.

Captures interactive calls in WAV or MP3 formats directly within the application without needing third-party tools.

Supports open connectivity with VoIP systems and IP carriers to maintain existing communication infrastructures.

Designed specifically to run and scale as a Platform as a Service (PaaS) within AWS environments.

Ensures all communications and data are protected with high-level encryption and SSL certification.

Provides tools for real-time video communication, including browser-based interfaces and mobile app integration.