About Smart IVR
Smart IVR by Interactive Powers is an Interactive Voice Response solution designed to help businesses automate customer communication through intelligent call routing and self-service voice menus.
Smart IVR Details
Vendor
Interactive Powers
Year Launched
2015
Location
1001 Brickell Bay Drive, Suite 2700 PMB I6 , Miami, FL, United States, 33131
Deployment
cloud, windows, linux, web browser
Training Options
documentation, videos, live online, account manager
Countries Served
All Countries
Languages
English, French, Spanish, German, Italian, Portuguese, Dutch, Russian, Chinese, Japanese, Korean, Arabic, Turkish.
Users
Administrators, Call Center Agents, Customer Service Representatives, Supervisors, IT Support Staff
Industries Served
Healthcare, Education, Finance, Retail, Hospitality, Government, Telecommunications, Utilities, Transportation, Insurance
Tags
IVR, Smart IVR
Smart IVR's In-App Market Place
Does Smart IVR have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), INR (₹), MXN ($)
Pros & Cons
- It gives you total freedom to keep your current phone provider instead of forcing a specific carrier.
- The system plays well with almost any AI engine, so you aren't stuck with just one brand.
- The hypercaching feature is a real lifesaver for keeping your API bills lower and responses snappy.
- Using open standards like VXML means your hard work isn't trapped in a proprietary "black box" forever.
- It scales beautifully on AWS, making it easy to grow from a small setup to a massive operation.
- Setting up the full platform might feel a bit daunting if you're used to simple "plug-and-play" apps.
- The sheer amount of technical protocols and standards mentioned suggests you'll definitely need a solid developer on hand.
- While the flexibility is great, managing multiple third-party API keys for speech can get a bit messy.
- The website lacks clear, upfront pricing, which is always a bit annoying when you're just trying to budget.
- The interface seems more geared toward technical power users rather than non-tech business owners.
Smart IVR's Support Options
Email Address
info@ivrpowers.comContact
+1 786-329-7177