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SMARTCRM

by SMARTCRM · Since 1992
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Active3+ countriesCloud
Quick facts
VendorSMARTCRM
Year launched1992
StatusActive
LocationSMARTCRM GmbH Georg-Todt-Straße 1 76870 Kandel Germany
Countries served3+
Languages2
Integrations
Free tier
Free trial
Contact salesYES

About SMARTCRM

SMARTCRM is a flexible CRM software from SMARTCRM designed for B2B in the DACH region. It combines sales, service, marketing, and management functionalities, providing ERP interfaces for effective integration. This system helps organizations connect various business units, ensuring efficient information flow and improving collaboration. SMARTCRM supports diverse features, including an introductory guide, a detailed "About Us" section, and connections to systems like Proalpha and Microsoft Dynamics. Key capabilities: sales integration service management marketing tools management dashboards ERP connectivity Best for: B2B companies in the DACH region that need a comprehensive CRM solution that integrates with existing ERP systems.

SMARTCRM offers a highly structured and support-driven approach to customer relationship management, emphasizing a smooth implementation process guided through clearly defined phases. Its global offices in Germany, Austria, and Switzerland highlight its regional support capabilities, while its online offerings make it accessible anywhere. The platform provides personalized support, including a hotline, online demos, and legal documentation, to ensure customers can leverage the system effectively. The focus on a simple, user-friendly interface helps reduce learning curves, making it suitable for teams seeking intuitive CRM solutions without excessive complexity. The core strengths of SMARTCRM lie in its structured deployment process and ongoing customer support. It facilitates rapid setup with minimal disruption, allowing companies to integrate the system efficiently. Its emphasis on support resources and regional presence fosters trust and ease of use. Although explicit details about its integration capabilities are scarce, it seems designed to support long-term engagement and customization, Improving operational efficiency. The pricing details are unspecified, but the comprehensive services suggest a value-oriented approach, especially for companies prioritizing support and smooth onboarding.

Pros & Cons

What users like
  • +Well-structured deployment phases
  • +Dedicated hotline and support
  • +User-friendly interface
  • +Global and regional support offices
  • +Personalized onboarding process
What users flag
  • Pricing details not specified
  • Limited details on advanced features
  • No explicit information on integration capabilities
  • Focused on deployment and support rather than automation
  • Limited insight into scalability for larger enterprises

Features

Key features

Structured Implementation Process – Guides users through multiple phases, ensuring smooth adoption and deployment.
Dedicated Support Hotline – Offers immediate assistance for technical or user-specific inquiries.
Online Demo Availability – Allows potential users to explore and understand SMARTCRM before purchase.
Global Support and Offices – Multiple locations for regional support, including Germany, Austria, and Switzerland.
User-Centric Design – Focuses on easy-to-use screens to facilitate daily work.
Clear Documentation & Support Resources – Provides manuals, terms, legal info, and privacy policies.
Flexible Customer Engagement – Tailored to meet unique business needs through structured support and implementation.

Additional features

Step-by-step CRM deployment guide – Ensures smooth setup.
Direct hotline support – Quick resolution of technical and user issues.
Online demos – Risk-free way for clients to experience the software.
Multilingual and regional services – Support in Germany, Austria, Switzerland.
Focused user experience – Easy navigation and use.
Structured process – Decisive phases for successful implementation.
Continuous customer engagement – Support throughout daily use.
Clear legal and informational pages – Imprint, privacy, terms.
Customer success support – Driven by decades of experience.
Personalized onboarding – Tailored to client needs.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

3
Countries served
2
Interface languages
10
Billing currencies

Available in

GermanySwitzerlandAustria

Interface languages

GermanEnglish

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇦🇺AUD🇨🇦CAD🇯🇵JPY🇨🇳CNY🇮🇳INR🇲🇽MXN🇨🇭CHF

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