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Smarter CRM

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Software Status:Active

About Smarter CRM

Smarter CRM is a customer relationship management software from SmarterTools designed for managing customer interactions. It combines SmarterMail, a Microsoft Exchange alternative with native MAPI support on Windows and Linux, with SmarterTrack help desk features, offering reliable customer support and communication tools. The platform provides the capability to monitor system status during attacks, along with SmarterTrack for support ticket management, HostedSmarter Track for cloud solutions, and Smarter Stats for analytics. This enables organizations to efficiently handle customer inquiries while maintaining system integrity. Key capabilities: SmarterMail integration Help desk management Cloud solutions Analytics and reporting System status monitoring Best for: businesses that need to improve customer support and communication processes.

Smarter CRM Details

Vendor
SmarterTools
Year Launched
Location
3540 Wheeler Rd, Augusta, GA 30909, United States
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Dutch, Portuguese, Russian, Chinese, Japanese, Korean
Users
Administrator, Sales Manager, Marketing Specialist, Customer Support Agent, Accountant, Executive Manager
Industries Served
Healthcare, Education, Finance, Retail, Manufacturing, Technology, Hospitality, Real Estate, Marketing.
Tags
# CRM, # Customer Relationship Management, # Smarter CRM, # SmarterTools

Smarter CRM's In-App Market Place

Does Smarter CRM have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

8

Mini Apps

1. SmarterMail: an email management tool that integrates seamlessly with Smarter CRM

allowing users to easily manage and track email communications within the CRM platform.

2. SmarterTrack: a customer support ticketing system that can be integrated with Smarter CRM

providing users with a comprehensive solution for managing customer inquiries and support requests.

3. SmarterStats: a website analytics tool that can be linked to Smarter CRM

enabling users to track and analyze website traffic

visitor behavior

and other important metrics directly within the CRM platform.

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

Usd ($), Eur (€), Gbp (£), Aud ($), Cad ($), Jpy (¥), Chf (₣), Cny (¥), Inr (₹), Rub (₽), Brl (R$), Mxn ($)

Pros & Cons

  • Offers intelligent contact management features to help users stay organized
  • Provides advanced data analytics and reporting capabilities for better insights
  • Integrates seamlessly with other SmarterTools products for a more robust business solution
  • Offers customization options to tailor the CRM to specific business needs
  • Provides excellent customer support and regular updates for ongoing improvement and maintenance.
  • Limited customization options for specific business needs
  • Steep learning curve for new users
  • Lack of integration with popular third-party apps and services
  • Slow customer support responses
  • Difficulty in importing/exporting large data sets
  • High pricing for small businesses
  • Lack of advanced reporting features for analyzing data

Smarter CRM's Support Options

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