About SMS Reviews
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SMS Reviews Details
Vendor
SMS Reviews
Year Launched
2016
Location
United States
Deployment
cloud
Training Options
videos, live online, in person
Countries Served
USA
Languages
English
Users
Administrators, Customer Service Representatives, Marketing Managers, Sales Managers
Industries Served
Healthcare, Education, Finance, Retail, Marketing, Hospitality, Real Estate, Technology, Automotive, Manufacturing
Tags
Customer Feedback, SMS Surveys, Net Promoter Score (NPS), Online Reviews, Employee Performance
SMS Reviews's In-App Market Place
Does SMS Reviews have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
USD ($)
Pros & Cons
- High Engagement Rates: SMS-based surveys boast higher open and response rates compared to email, leading to more actionable insights.
- Real-Time Feedback: Instant alerts for negative feedback allow businesses to address issues promptly, enhancing customer satisfaction.
- Employee Accountability: Linking feedback to individual employees helps identify performance strengths and areas for improvement.
- Customizable Campaigns: Tailor SMS campaigns to specific customer segments or objectives, improving relevance and effectiveness.
- No Setup Fees: Starting with SMS Reviews incurs no initial setup costs, making it accessible for small businesses.
- Limited Global Reach: Primarily serves businesses in the United States, which may limit applicability for international companies.
- Dependence on SMS: Exclusively relying on SMS for feedback collection may not reach customers who prefer other communication channels.
- Customization Limitations: While campaigns can be tailored, some users may find the customization options less flexible compared to other platforms.
SMS Reviews's Support Options
Email Address
info@smsreviews.comContact
727-999-5205