About SMS|Host
SMS|Host is a messaging software from Data-Entry that facilitates the management of SMS communication. It provides features such as automated text messaging, customizable templates, and real-time delivery tracking so users can efficiently communicate with their audience. The platform supports scheduling messages and generating detailed reporting to track performance metrics. Users can utilize SMS|Host for various applications, including marketing campaigns, customer support, and appointment reminders. Key capabilities: automated text messaging customizable templates real-time delivery tracking scheduling messages detailed reporting Best for: businesses or organizations that need effective SMS communication solutions.
SMS|Host by Springer‑Miller Systems is a comprehensive property management system tailored for the hospitality industry, from boutique hotels to large resorts and timeshare properties. Designed with a guest‑centric approach, it centralizes reservations, guest profiles, billing, and multi‑property operations into a single platform. The software includes advanced modules like online booking integration (WorldNXT), mobile PMS check‑in/out, secure payment processing, membership management, and housekeeping tools — making daily hotel operations more efficient and personalized. One of SMS|Host’s strengths is its mobile capabilities (SMS|Host Anywhere), which empower staff to deliver seamless guest service from anywhere on the property. The system also supports a broad ecosystem of integrations including POS and messaging tools, and Springer‑Miller provides robust global support via phone, documentation, webinars, and training events. Because pricing is customized and there is limited public feedback on independent review sites, smaller properties may find the setup process more complex. However, for mid‑sized to enterprise hospitality operators seeking depth of functionality and scalability, SMS|Host remains a strong, feature‑rich PMS option.
Pros & Cons
- +Supports multi-property management, allowing seamless handling of hotels and marinas efficiently.
- +Provides robust messaging capabilities, enabling quick communication with guests and staff effectively.
- +Dedicated customer support team helps resolve flow issues between systems promptly and reliably.
- +Flexible PMS system adapts to unique property requirements, including expansion projects and marina management.
- +Long-term platform evolution ensures continuous feature updates and modernized functionality
- −Work order system is slow and cumbersome, requiring multiple clicks to view problem details thoroughly.
- −Steep learning curve for new users makes it difficult to fully explore or utilize advanced features.
- −Limited automation in workflow causes extra administrative work for day-to-day hotel operations.
- −Occasional system errors prevent accurate reservation tracking and disrupt guest management processes.
- −Some modules lack intuitive design, causing inefficiencies in managing availability and group bookings.
Features
Key features
- Guest Profile Management
- Identify and track guest preferences to deliver personalized service and boost loyalty
- Online Booking Engine
- Integrates WorldNXT to process reservations in real-time without transaction fees
- Reservations Management
- Create, modify, confirm, or cancel reservations and assemble packages easily
- Mobile PMS Check-in/Out
- Staff can process guests from any mobile device to reduce lobby wait times
- Secure Payment Processing
- Tokenization and P2PE encryption protect cardholder data during transactions
- Multi-Property Management
- Centralize guest information and reservations across all connected properties
- Owner and Membership Management
- Handle owner accounting, membership billing, recurring charges, and privileges
Additional features
- Front Desk Operations
- Manage check-ins, check-outs, folios, packages, and room assignments efficiently
- Online Reservations Integration
- Seamless real-time online booking directly into PMS system
- Guest Lifecycle Management
- Track guest history, preferences, and special requests for personalized experiences
- Housekeeping Management
- Streamline communication, assign tasks, and track service completion
- Activity Scheduling
- Schedule third-party services, attach to reservations, and manage billing
- Reporting and Analytics
- Generate performance insights to make informed business decisions
- Secure Payment Solutions
- Process payments safely with encryption and reduced liability
- Multi-Currency and Multi-Language Support
- Handle international guests and transactions
- Mobile PMS Anywhere
- Allow staff to operate PMS functions from web or mobile devices
- Integration with POS and Messaging Tools
- Connect with external partners to enhance operational efficiency
Pricing
Countries & Languages
Interface languages
Billing currencies
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About SMS|Host
SMS|Host is a messaging software from Data-Entry that facilitates the management of SMS communication. It provides features such as automated text messaging, customizable templates, and real-time delivery tracking so users can efficiently communicate with their audience. The platform supports scheduling messages and generating detailed reporting to track performance metrics. Users can utilize SMS|Host for various applications, including marketing campaigns, customer support, and appointment reminders. Key capabilities: automated text messaging customizable templates real-time delivery tracking scheduling messages detailed reporting Best for: businesses or organizations that need effective SMS communication solutions.
SMS|Host Details
SMS|Host's In-App Market Place
Does SMS|Host have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), NZD (NZ$), KRW (₩), SGD (S$), NOK (kr), MXN ($), INR (₹), RUB (₽), ZAR (R), BRL (R$), HKD (HK$), TRY (₺)
Pros & Cons
- Supports multi-property management, allowing seamless handling of hotels and marinas efficiently.
- Provides robust messaging capabilities, enabling quick communication with guests and staff effectively.
- Dedicated customer support team helps resolve flow issues between systems promptly and reliably.
- Flexible PMS system adapts to unique property requirements, including expansion projects and marina management.
- Long-term platform evolution ensures continuous feature updates and modernized functionality
- Work order system is slow and cumbersome, requiring multiple clicks to view problem details thoroughly.
- Steep learning curve for new users makes it difficult to fully explore or utilize advanced features.
- Limited automation in workflow causes extra administrative work for day-to-day hotel operations.
- Occasional system errors prevent accurate reservation tracking and disrupt guest management processes.
- Some modules lack intuitive design, causing inefficiencies in managing availability and group bookings.
SMS|Host's Support Options
Email Address
support@smspro.comContact
1-800-555-1234Documentation
https://www.smspro.com/docsCommunity Forums
https://community.smspro.com/SMS|Host's Alternatives
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